Claim #1a2bc5f1
Desde 08/2024 que apresentei reclamação, e desde então só recebo pontualmente um email automático a dizer que o processo está em andamento, etc, sempre o mesmo texto.
Bem isto só demonstra que não se pode contar com companhias aéreas e com estas entidades, tudo que envolve €€€ ... ficam sempre do mesmo lado.
Não sou caso único, tenho familiares e conhecidos que estão/estiveram na mesma situação.
Uma autêntica desilusão.
Resposta da Skycop
Dear Carlos,
Thank you for taking the time to share your experience. We understand your disappointment with the lack of detailed updates and the lengthy process. Your case is currently with our legal department, and when a claim proceeds to court, the timeline can become quite extended. Legal procedures involve several steps-such as sending letters before action, waiting for the airline’s response, court hearings, and sometimes enforcement through a bailiff if the airline still refuses to pay. Each of these stages can take months, and unfortunately, we cannot speed up the process as it is governed by legal requirements and the airline’s cooperation.
We’re sorry that this has taken so long and appreciate your patience. If you would like a more specific update, please contact us directly at support@skycop.com. We are always striving to improve our service and achieve the best possible outcome for our clients.
Best regards,
Skycop Team