Skycop 

Resposta da Skycop

4/03/2026

Dear Sandra,

Thank you for sharing your experience. We completely understand how frustrating it must be to go through the process, provide the requested documents, and still not see the payment made.

We take full responsibility for keeping you informed clearly. After reviewing your case, we can confirm that your claim is currently in legal processing. This means it is being handled by our legal team.

Our dedicated team is actively monitoring your file to move it toward resolution. While legal handling can take additional time, please be assured that your case is progressing and has not been overlooked.

For the most up-to-date information, we recommend replying directly to the latest email you’ve received from Skycop so your claim administrator can provide specific details about the current stage and next steps.

Sandra, we appreciate your patience and remain committed to ensuring your compensation is successfully completed.

Best regards,
Skycop Team

Resposta da Skycop

5/02/2026

Dear Manuel,

Thank you for sharing your positive experience with us. We’re very happy to hear that our team kept you informed throughout the process and successfully secured your refund.

We truly appreciate your trust and kind words. Wishing you smooth and pleasant travels ahead!

Best regards,
Skycop Team

Resposta da Skycop

28/01/2026

Dear Alef,

We’re sorry for the delay and understand your frustration. This should not be happening.

Kindly contact your claim administrator directly via email - just reply to the latest message you have received from Skycop. Our team is currently experiencing an increase in claims, thus a direct message to the claim administrator will allow us to check the status and get back to you with an update as soon as possible.

Best regards,
Skycop Team

Resposta da Skycop

16/01/2026

Dear Thiago,

Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it is to see an approved claim without payment for such a long time. That is not the experience we want our customers to have.

To look into this properly and give you a concrete update, we kindly ask you to contact us at support@skycop.com and include your claim number in the subject line. This will allow us to review the exact status of your case.

We appreciate your patience and regret that it has been tested. Your case deserves a clear answer, and we hope to resolve this for you as soon as possible.

Kind regards,
Skycop Team

Resposta da Skycop

12/01/2026

Dear Thomas,

Thank you for sharing your experience with us. We’re truly sorry to hear about the cancellation of your flight and the chaos you faced at the airport.

We’re glad that our team was able to step in and help you secure the compensation you were entitled to. While it can’t replace the celebration you missed, we hope it at least helped ease the disappointment.

Thank you for trusting Skycop, and we wish you many smoother and happier journeys ahead.

Best regards,
Skycop Team

Resposta da Skycop

12/12/2025

Dear Priscilla,

Thank you for sharing your experience. We sincerely apologize for the delay in transferring your compensation and the lack of clear updates.

Please be assured that your claim is being actively reviewed. Delays can occur due to administrative or banking procedures, but your case will be escalated for immediate attention to ensure the payout is processed as quickly as possible.

For the fastest resolution, please contact our support team at support@skycop.com with your claim details so we can prioritize your case and provide a concrete update.

Thank you for your patience - we are committed to resolving this for you promptly.

Best regards,
Skycop Team

Resposta da Skycop

13/11/2025

Dear Abdiel,

We’re sorry to hear about your frustration and appreciate you bringing this to our attention. It seems that some important information and documents are still missing from your claim, which has prevented us from proceeding further.

Our team will reach out to you directly to clarify everything and assist you with your case as soon as possible.

Thank you for your patience,
Skycop Team

Resposta da Skycop

31/10/2025

Dear Samora,

Thank you for your kind words! We’re very happy to know that your experience with Skycop was a positive one. It means a lot to us that you took the time to share your feedback. However, it seems you have rated our services with 1 star, when you meant to give us a higher rating. Would you be able to edit the rating?

If you ever face any other flight disruptions in the future, we’ll be here to help again.

Kind regards,
Skycop Team

Resposta da Skycop

19/08/2025

Dear Jorge,

Thank you for your kind words! We’re glad to hear that you found our service accurate and quick, and that the Faster Payout option helped you receive your compensation sooner.

Wishing you pleasant travels ahead!

Best regards,
Skycop Team

Resposta da Skycop

1/08/2025

Dear Highor,

Thank you for sharing your experience.

We’re truly sorry that the process took longer than expected and that the outcome didn’t meet your full expectations. The compensation you received reflects the Faster Payout option, which allows clients to receive a portion of their expected amount more quickly, rather than waiting for the full legal or airline process to conclude.

We understand how frustrating long waits can be, and we appreciate your patience throughout. If you have any further questions or would like to review the details of your case, please don’t hesitate to reach out to us at support@skycop.com.

Thank you again for your feedback - it helps us continue improving.

Best regards,
Skycop Team

Resposta da Skycop

29/07/2025

Dear Maiane,

Thank you so much for your kind words!

We’re truly happy to hear that you found our service professional and that your compensation has already reached your account. Knowing we could assist you smoothly and efficiently means the world to us.

Wishing you stress-free and pleasant travels ahead!

Best regards,
Skycop Team

Resposta da Skycop

Publicada a 25/07/2025

Dear Goncalo,

Thank you for your feedback. We understand your frustration and want to clarify that the payout you received reflects the “Fast Payout” option you agreed to. This service allows us to pay out compensation upfront, even before receiving it from the airline, in exchange for a higher commission clearly outlined during the process.

We're sorry if this wasn’t fully clear at the time and we’re always looking for ways to improve how we communicate these choices. If you’d like to review the terms or have further concerns, our support team at support@skycop.com is ready to assist you.

Kind regards,
Skycop Team

Resposta da Skycop

18/07/2025

Dear Maria,

Thank you for sharing your experience! We're glad to hear that you received your compensation, even if the process took some time. Your patience is truly appreciated, and we're happy we could help bring the case to a successful resolution.

Wishing you smoother travels ahead!

Best regards,
Skycop Team

Resposta da Skycop

7/07/2025

Dear Ivo,

Thank you for your review, and we're truly sorry for the frustration you've experienced.

We understand how important transparency and communication are, especially during the legal phase of a claim. Please note that once a case enters legal proceedings, timelines and updates may be slower due to court or airline processes beyond our direct control. However, we remain committed to resolving your claim.

If you haven’t received recent updates, please contact us directly at support@skycop.com with your claim ID so we can provide a detailed status and address your concerns personally.

Sincerely,
Skycop Team

Resposta da Skycop

6/06/2025

Dear Gabriel,

Thank you for your feedback. Since you selected this payout option, you received part of your compensation quickly, rather than waiting for the full process to finish. Many customers find this approach helpful when they value speed and convenience.

If you have any questions or would like more details about how these options work, we’re always here to help.

Best regards,
Skycop Team

Resposta da Skycop

3/06/2025

Dear Paulo,

Thank you for sharing your feedback, and we sincerely apologize for the frustration and delay you’ve experienced. We understand how disappointing it is to wait for your compensation, especially when others have received theirs more quickly.

Your case has been escalated to our claim administration team, and you will be contacted directly with an update. We are committed to resolving this issue and ensuring you receive the compensation you are owed.

Thank you for your patience, and please don’t hesitate to reach out to support@skycop.com if you have any further questions or concerns. We will make sure that all of your questions are answered.

Best regards,
Skycop Team

Resposta da Skycop

23/05/2025

Dear Tanja,

Thank you for your feedback! We’re glad you found our service very efficient.

Wishing you smooth travels ahead!

Best regards,
Skycop Team

Resposta da Skycop

13/05/2025

Dear Muryllo,

Thank you for your honest feedback. We apologize for the long wait and any frustration caused by the reduced payout. When the fast payout option is chosen, the amount is lower because compensation is provided upfront, and the legal process can sometimes extend the timeline, especially if our legal department is involved. We understand your concerns and appreciate you bringing them to our attention. If you have further questions or need clarification, please contact us directly at support@skycop.com.

Wishing you smoother travels ahead.

Best regards,
Skycop Team

Resposta da Skycop

8/05/2025

Dear Carlos,

Thank you for taking the time to share your experience. We understand your disappointment with the lack of detailed updates and the lengthy process. Your case is currently with our legal department, and when a claim proceeds to court, the timeline can become quite extended. Legal procedures involve several steps-such as sending letters before action, waiting for the airline’s response, court hearings, and sometimes enforcement through a bailiff if the airline still refuses to pay. Each of these stages can take months, and unfortunately, we cannot speed up the process as it is governed by legal requirements and the airline’s cooperation.

We’re sorry that this has taken so long and appreciate your patience. If you would like a more specific update, please contact us directly at support@skycop.com. We are always striving to improve our service and achieve the best possible outcome for our clients.

Best regards,
Skycop Team

Resposta da Skycop

25/04/2025

Dear Martha,

Thank you for expressing your concerns about your claim for a delayed flight. We are unable to locate your claim with the information provided. To help us review your case and provide a clear answer, please contact us at support@skycop.com or share your claim ID. We’re here to assist you.

Best regards,
Skycop Team