Customer support in complete denial
Customer support in complete denial, I’m local to Aberdeen and 3 out of the 30ish orders I’ve made were sent down to Glasgow for some reason, causing a pointless delay.
I tried to ask customer support for a way to mitigate this, they are just in denial saying all orders are sent to Glasgow MC despite me having the 30+ tracking numbers from previous orders, all of which minus the problematic few were not sent to Glasgow.
Apparently it’s possible for the majority of parcels to arrive next day despite being in Aberdeen late the night before, “getting sent 4+ hours down to Glasgow and back up” yet arriving by 1pm and the tracking mysteriously doesn’t show Glasgow anywhere…
Statistically impossible… wasn’t a huge issue but when you have customer support who won’t even recognise an issue you are better off going elsewhere, who knows how they would act if the issue was more serious.
Edit:
Some of the language used towards a paying customer that they left out of the conversation below;
“Good boy”
“ And I’d do it all again, every single time. I despise people like you.
We do not need your sorts business”
This is interesting^ as I had just inadvertently mentioned my religion after he used the lords name in vain, it’s implied that by ‘your sorts’ he is discriminating against a particular religion.
He also decided to phone my number via his personal phone, which I did not agree to so is a breach of GDPR, my phone number is now in his personal device, not on a secure server somewhere.
I submitted a SAR, he replied with laughing emojis.
To clarify i live 40 minutes away from the shop, the service I use for postage is irrelevant, the time it takes to get here is irrelevant, as you can see below I simply asked if there was a way to mitigate a few of the orders getting sent to Glasgow first, immediately he lies and tells me all orders get sent to Glasgow first (despite me having tracking from the majority of orders showing they go straight from Aberdeen to my local post office).
Ultimately the agent I spoke with is dishonest, discriminatory and snide.
Wouldn’t recommend at all, there are plenty of other alternative vape shops, even locally.
If you have a problem with this company be prepared to be called every name under the sun!
I will see what trading standards think.
FYI;
I said 30ish, it’s easy to overestimate, immediately plays the ‘liar’ card over a benign mistake.
Resposta da Vaping101
Fantastic!!!!!!! It's been ages but we have another one. Absolutely oozing self entitlement.
You selected a 2-4 day delivery service and complain that it is not delivered by 1pm the next day pmsl
We explained to you how all couriers that service Aberdeen work but you somehow know better? But wouldn't call any of them to confirm.
Oh and by the way, 16 orders NOT the 30 you claim which further goes to show how much of a liar you are.
Full conversation below -
You - I’m from Aberdeenshire, when I order the buffoons at royal mail keep sending my parcels to Glasgow for some bizarre reason this is the 3rd time it’s happened, delaying delivery for absolutely no reason, I’m literally 40 mins away.
Is there a way I can mitigate this because I order from you for fast delivery but at this point I might aswell go elsewhere if they are going to send my order around the country every time.
V101 - Hi there Bradley,
Thank you for reaching out to us.
We agree it is annoying but the issue is that Glasgow is the closest Royal Mails sorting center to Aberdeen. So, all parcels go there to get sorted for the proper locations. I checked your order and can see that Tracked 48 was used this is a 2-4 working day service. Tracked 24 will be 1-2 working days and Guaranteed Next Day is the only one that Royal Mail is able to Guarantee for next day delivery.
We are really sorry but this is something that is out of our control, all shipping companies send the parcels to the main sorting hub before they come back. We are away to add DPD back on as a shipping courier, which might be a faster option however like Royal Mail, UPS they too send all parcels to their main sorting office before they end up coming back for delivery. This is standard all across all courier companies, they tend to have their main hubs in bigger cities.
Thank you,
You - It’s only been sent to Glasgow 3 times out of probably 30, usually it arrives the next day after dispatch, you can check the tracking on all my previous orders for proof of that.
Including the last one:
So no all parcels don’t get sent there…
And regardless of service used, whenever I post anything myself to anybody local it arrives next day, hence why I just use tracked 48.
Will be ordering from elsewhere from now on due to the misinformation you just provided, sounds like excuses.
V101 - Hi Bradley
Your tracking may not show it's journey to Glasgow but that's exactly what happens. All couriers ship all parcels to their hubs before distributing across the UK.
The joys of living in Northern Scotland.
But we are not lying, you could easily verify with the couriers yourself.
You - Okay so you are telling me every order I make shows it arriving at Aberdeen MC late the night before it’s delivered, gets sent down 4 hours+ to Glasgow and back up all within the same day and gets delivered by 1pm, they also mysteriously don’t add that part of the journey to the tracking on 95%+ of the orders I make… Is there some new telepathic delivery system RM are using or are you taking me for a laugh?
My local postie gos and gets all the post at 8-9ish, so that scenario is statistically impossible.
Why is it the couple ones that do show Glasgow MC on the tracking arrive a day or two later than the ones that just show Aberdeen MC?
V101 - Hi Bradley
This is something you would need to take up with Royal Mail or any of the other couriers. All of them have told us this is how it works.
You - Cool enjoy the 1 star review, if your adamant on denying it’s always going to turn small issues into big ones
V101 - Very mature. We bid you farewell
You - Will add your sarcastic comments to the review also.
V101 - I look forward to replying. Full of self entitlement. We explained how ALL couriers work in Aberdeen, you think you know better.
Response 1 - Your SAR you requested was responded to in full with all details at 17:17 today, 2 hours after you made it. You're welcome.