Goncalo Alves

Dear Goncalo,

Thank you for your feedback. We understand your frustration and want to clarify that the payout you received reflects the “Fast Payout” option you agreed to. This service allows us to pay out compensation upfront, even before receiving it from the airline, in exchange for a higher commission clearly outlined during the process.

We're sorry if this wasn’t fully clear at the time and we’re always looking for ways to improve how we communicate these choices. If you’d like to review the terms or have further concerns, our support team at support@skycop.com is ready to assist you.

Kind regards,
Skycop Team