Poor quality ring and service
I bought the Annwyl Ring a while back and have had nothing but problems with it. Originally, it lasted around 6-8 months before the design cracked and broke. Fortunately, it was within the 2 year warranty so they replaced it. I was also told that I would receive a new 2 year warranty when it’s replaced so if there are any issues then it’d be sorted.
The ring design proceeded to break again multiple times every few months, which was becoming frustrating. I let them know multiple times about the frequency this was happening and my concerns but was only ever offered a replacement. I was also informed around this time that they don’t recommend this ring as a wedding band due to the intricate design, so it’s not suitable for daily wear.
The last replacement was done in June 24 and it lasted a little over a year before breaking again. This is around the 4th or 5th time it’s happened now and I’m now being informed that I only have a 1 year warranty.
Despite the constant issues and having it replaced around 4 or 5 times in around 2 years, I’m now being told I have to pay to have the ring replaced, knowing full well that it’s not going to last and will break again.
With all the issues and obvious fact that the ring isn’t fit for purpose, there was no good will gesture or anything. Very disappointed and unhappy, not sure what to do now but the ring and company I can’t recommend
Update:
I don’t seem to be able to reply to the comment, so I’ll just add this update at the bottom.
When purchasing this ring as a wedding band, to be worn daily, it’s no good notifying me after the 2nd or 3rd replacement that it’s not suitable for daily wear. If this was mentioned when I purchased the ring then I obviously wouldn’t have purchased it and would have looked at alternative options.
This also doesn’t address the fact that I was told that I would receive a fresh 2 year warranty when a replacement was done. The ring cracked a little while ago, but as I have been unable to get to a store, I knew there was no rush as I believed it was still under warranty.
This has all left a very sour taste, as I’m left with either paying for a replacement for a ring that’s not fit for purpose so I know it’ll break again or not repairing it and being left with nothing.
The ring is obviously designed as a wedding band (so much so that when I bought it, it was on display with all the other wedding bands) so if it’s not suitable for wearing daily then it’s a design flaw and should be recalled
Resposta da Clogau
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration this situation has caused.
We do understand how disappointing it must be to experience repeated issues with a piece of jewellery, particularly one that holds such personal significance. We appreciate the opportunity to clarify a few points around the design and ongoing wear of this ring.
The Annwyl ring features an intricate design which, while beautiful, is not intended for continuous daily wear or use as a wedding band. This is due to the nature of the detailing, which makes it more susceptible to damage when worn long term. This is why, following earlier replacements, our teams advised that the style is not recommended for this purpose.
We have previously supported you with multiple replacements under warranty, however our warranty covers manufacturing faults rather than wear and tear or damage resulting from use outside of a piece’s intended design. As the most recent replacement was provided in June 2024, it now falls outside of the applicable warranty period.
We are sorry if there has been any confusion regarding warranty terms at the time of replacement, and we regret that this has added to your disappointment. While we are unable to offer a further free replacement in this instance, our Customer Services team would be happy to review the available options with you and discuss how we may assist going forward.
Thank you again for your feedback. It has been shared internally, and we truly appreciate you taking the time to raise your concerns.