Youssef

Dear Youseff,

Thank you for sharing your feedback with us. We’re truly sorry for the frustration and delays you’ve experienced, and we completely understand how disappointing and stressful this must have been.

For your peace of mind, we want to assure you that once a referral is received, it’s automatically logged into our system, so there is no chance of paperwork being lost, as the system is designed to prevent that.

We’re also aware that waiting times have been longer than we originally anticipated due to a surge in demand for ADHD services across the country. Please know that we’re actively working to reduce these delays by expanding our clinical team and improving our processes.

In regard to the health questionnaires, we understand how receiving multiple forms can be confusing. This typically happens when the link is clicked several times, which generates new forms each time. We are working to make this clearer for patients moving forward.

Lastly, we’re sorry to hear that you've had trouble reaching us. We know how important it is to get in touch, and we’re expanding our phone support team to help improve response times.

If you haven’t already, please share the details through our feedback form at https://www.careadhd.co.uk/feedback, and our Resolutions team will be able to investigate further.

Warm regards,
The CARE ADHD Team