Reclamação #e8e06db1
Em 2024, tive voos cancelados e recorri à Skycop para a indemnização, fora rejeitada inicialmente e depois aprovada pela companhia aérea.
Solicitaram que preenchesse uns documentos e os devolvesse e após receberia o valor, até ao momento esse pagamento não foi feito.
Resposta da Skycop
Dear Sandra,
Thank you for sharing your experience. We completely understand how frustrating it must be to go through the process, provide the requested documents, and still not see the payment made.
We take full responsibility for keeping you informed clearly. After reviewing your case, we can confirm that your claim is currently in legal processing. This means it is being handled by our legal team.
Our dedicated team is actively monitoring your file to move it toward resolution. While legal handling can take additional time, please be assured that your case is progressing and has not been overlooked.
For the most up-to-date information, we recommend replying directly to the latest email you’ve received from Skycop so your claim administrator can provide specific details about the current stage and next steps.
Sandra, we appreciate your patience and remain committed to ensuring your compensation is successfully completed.
Best regards,
Skycop Team