No parental access to assessment clinic.
I have arrived at Evolve Exeter with my 14 year old for a combined AutismADHD Assessment, it is in an office block and my daughter has been taken in but parents cannot attend as they have no waiting space, we are also not allowed to leave the building so I am sat in an office block reception with 5 seats for 2 hours. It feels awful to watch an anxious child be led away and I would like to be on hand, introduced to assessment staff, or even on the same floor. I don’t even know the name or role of the person that has taken her up. So my initial reaction is disappointment.
Resposta da Evolvepsychology
Hi Amala,
We are very sorry this has been your experience with us. It is never our intention that appointments are not smooth. We aim to ensure our communications detail who you will see, where you will be and details of what the session entails. Our team manager will be in touch with you today to gain further information and see where we can make adjustments for future visits.