The service is great and communication is clear, Sfundo, Shayne and Luke assisted with all my changes to the domain and emails i wanted to change
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Terrible experience, I tried to cancel a domain, you cannot do this via the dashboard. You have to request a cancellation. The domain parking and domain registration are in two places and the termin... Ver mais
A empresa respondeu
Sfundo Mbambo was great at helping me solve a matter that i was struggling with. He spent quite a few minutes over the phone helping me, which was greatly appreciated.
A empresa respondeu
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Informações de contacto
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, África do Sul
- +27212001200
- support@1-grid.com
- 1-grid.com
3,2
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service
I am very pleased with the service I received from Yibanathi Tibisana. Responses were prompt, and the dedication to resolving the issue was exceptional.
24 de junho de 2024
Opinião espontânea
Resposta da 1-grid
Hi Tony,
Thank you for your kind words! We’re delighted to hear that Yibanathi provided you with great service and prompt responses. Your satisfaction is our priority, and we’re glad we could assist you effectively.
Best regards,
The 1-grid Team
Richard was absolutely amazing
Richard was absolutely amazing. Helped me in real time , I don't foresee problems anytime soon as he was very efficient.
Regards,
Lerato Ditshego
20 de junho de 2024
Opinião espontânea
Resposta da 1-grid
Hi Lerato,
Thank you for your wonderful review! We’re thrilled to hear that Richard provided you with efficient, real-time assistance. Your satisfaction is our priority, and we’re glad to have met your expectations.
Best regards,
The 1-grid Team
Richard was really helpful with the…
Richard was really helpful with the problem I experienced and sorted it out in no time.
19 de junho de 2024
Opinião espontânea
Resposta da 1-grid
Hi Charleen,
Thank you for your positive review! We’re delighted to hear that Richard was able to help you quickly and efficiently. Your satisfaction is our top priority.
Best regards,
The 1-grid Team
Richard
Richard
Thank you for your outstanding prompt and efficient services. Much appreciated
Kind Regards
12 de junho de 2024
Opinião espontânea
Resposta da 1-grid
Hi Khumbo,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard's service was superb
Richard's service was superb. His first client for the day. Cannot recommend him highly enough. Proficient and professional!
10 de junho de 2024
Opinião espontânea
Resposta da 1-grid
Hi Colin,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Great service
1-grid is easy to work with and they always respond promptly.
Thank you for helping me Joseph!
5 de junho de 2024
Opinião espontânea
Resposta da 1-grid
Hi Anina,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard, Excellent service in assisting me with the task at hand.
Very professional!!
6 de junho de 2024
Opinião espontânea
Resposta da 1-grid
Hi Neil,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Resposta da 1-grid
Hi Hilton,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
richard
richard, was brilliant to work with and saved my life. !! highly appreciate working with him.
31 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Marc,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Resposta da 1-grid
Hi DKE Productions,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard
Thank you for your help, it is so nice to know that there is one person that is always going out of his way to help the customers, especially me that know nothing about pc's. you will always help and guide me through every step. if there were more people like you it will be so great. Richard I would like to thank you from the bottom of my heart for sorting out our problem today.
22 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Christo,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard's assistance
Richard has diligently assisted me to resolve an email setup problem I have been struggling with. He has also shown me other ways to troubleshoot should I have an issue setting up on any of my other devices.
21 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Nhlanhla,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
I have a domain registered with 1-grid
I have a domain registered with 1-grid. We have been paying R219 a year to renew. They have suddenly decided that the domain is a 'premium' domain and started billing us R6400. Their accounts department and their customer service agent outright said they cannot understand the massive price increase. I've asked 4 times for our contract and they just do not respond. Worst service.
17 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Shantal,
We appreciate your feedback. We apologise for any inconvenience caused. The matter has been escalated to the relevant department and we are actively seeking a resolution.
Kind regards,
The 1-grid Team
Richard
Richard
We had great service today and our emails are coming back in on Outlook from Webmail main domain.
Thank you.
Nomava
20 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Nomava,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
had a problem
had a problem, sent the support an email and within 30mins it was sorted. thank you to Shafee'ah Abrahams for the quick turnaround
20 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi PicturePay,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Professionalism and availability
Professionalism and availability. Yibanathi stands out for me, ever present, patient and thorough. Yibanathi is very knowledgeable and gives clear responses that are very useful.
13 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Lucy,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Awesome customer service
I was having issues with my emails and thanks to SHAFEEAH my emails have been resolved. Thank you for the quick and prompt support.
14 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Saleman,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard, Excellet service , Happy with quick resolution of my technical issue.
14 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Mahendra,
Thank you for the 5-star review! We’re delighted to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the 1-grid Guardian who assisted you.
Have a wonderful day.
Kind regards,
The 1-grid Team
Richard
Richard, thank you for your assistance, really helpful.... much appreciated
10 de maio de 2024
Opinião espontânea
Resposta da 1-grid
Hi Vhuyi,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
Resposta da 1-grid
Hi Luthando Skills & Training,
Thank you for your 5-star review. We’re thrilled to hear that our dedication to excellent customer service has had a positive impact.
We’ll be sure to incentivise the Customer Care Agent who assisted you.
Kind regards,
The 1-grid Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.