The service is great and communication is clear, Sfundo, Shayne and Luke assisted with all my changes to the domain and emails i wanted to change
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Terrible experience, I tried to cancel a domain, you cannot do this via the dashboard. You have to request a cancellation. The domain parking and domain registration are in two places and the termin... Ver mais
A empresa respondeu
Sfundo Mbambo was great at helping me solve a matter that i was struggling with. He spent quite a few minutes over the phone helping me, which was greatly appreciated.
A empresa respondeu
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Informações de contacto
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, África do Sul
- +27212001200
- support@1-grid.com
- 1-grid.com
3,2
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Richard was very good and nice over the…
Richard was very good and nice over the phone he helped very quickly and easily.
3 de outubro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Sanmari,
We are so delighted to hear that we have delivered quick service that made things a little easier for you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Great assistance from Lance .He…
Great assistance from Lance .He resolved my issues in no time .
27 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Brian,
We are so delighted to hear that we have delivered great service in getting your issues resolved in no time! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Lance for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
RESOLVED - 3 weeks no response on Whatsapp
3 weeks no response on Whatsapp, email or website live chat. How are we supposed to get issues resolved?
Pathetic service. The chats just never get answered. No response to email. No response to whatsapp
========================================
UPDATE - 09 October 2024 - Issue eventually resolved Thanks Sonia, Natalie & Emraan.
You contacted me directly and put effort to resolve it. Problems come but can be resolved.
30 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Taf,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that I have escalated this to our Team, and will be attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details, and we can get your concerns attended to for you.
Looking forward to further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
Great assistance from Linda in helping…
Great assistance from Linda in helping me set up the auto-responder.
27 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Shelley,
We are so delighted to hear that we have delivered great assistance in getting your auto-responder set up in no time! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Linda for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard Assisted me in setting up my…
Richard Assisted me in setting up my email, Quick Fast.
Great Job!! Thanks Buddy
26 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Fayaz,
We are so delighted to hear that we have delivered quick service in getting your email set up! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard helped me fantastically!!!
Richard helped me fantastically!!!
Super awesome service, thanks guys!!
26 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Michelle,
We are so delighted to hear that we have delivered fantastic, super awesome service to you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard Was a wonderful help ,great…
Richard Was a wonderful help ,great people skills and fast with his assistance. highly impressed.
26 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Jenine,
We are so delighted to hear that we have impressed you with our wonderful help, great people skills, and fast assistance! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Sheet and Metal Engineering / Met Glique Commercial Products
Sheet and Metal Engineering - We have three domains and this morning we receive the following e-mail and I want to discuss this with the team:
Dear user,
Your mail account has automatically requested our mail server to block your SMTP from sending messages.
To confirm or reject this request, please log in and go ahead and confirm the details below.
Domain: metglique.co.za
Mail SMTP for:
SMTP: smtp.metglique.co.za
Al three our domains has been paid up till 2025
I phoned 0122001200 / 3 / 1 and the phone ringed for 10 minutes. I have tried 5 times.
Daleen Paulsen
Sheet and Metal Engineering / Met Glique Commercial Products
26 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Daleen,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that I have escalated this to our Team, and will be attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details.
Looking forward to further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
Richard
Richard, thank you for assisting with my email. Service was good and fast.
26 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Gerhard,
We are so delighted to hear that have assisted you with your emails, and that our service was good and fast! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
I was assisted immediately
I was assisted immediately, awesome service
23 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi,
We are so delighted to hear that you were assisted immediately and received awesome service! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have requested some additional information from you so that we can better understand your experience with us, along with your personal details such as your name, and/or email address that is registered with us.
That way, we can connect with you as a courtesy check-in as well, thank you for being part of the 1-grid family, as well as, recognise anyone specifically in our Team, or our Team in general for delivering great service to you.
We look forward to hearing from you soon.
Best regards,
Natalie from the 1-grid Team
thank you so much ,i have received great service from Zubenathi Mehlomakhulu ,my issue was resolved .thank you for your patience and kindness
19 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Nokuthula,
Thank you for bringing this to our urgent attention. We're really sorry that you have not received the support required, and can understand the frustration that you are experiencing. We take these matters very seriously.
We're really sorry that this is negatively impacting you, and please know that I have escalated this to our Team, and will be attending to this as a priority.
I will also be in contact with you directly via email so that you have my direct contact details.
Looking forward to further connecting with you.
Warmest regards,
Natalie from the 1-grid Team
I just want to thank Richard for his…
I just want to thank Richard for his help, he assisted us with our emails and sorted it out after we struggled with our emails for over a week long. Thumbs up to Richard
19 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Systeq,
We are so delighted to hear that we managed to help you when you needed it the most! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was very patient and assisted…
Richard was very patient and assisted to resolve my issue in no time at all. He is extremely competent and very professional. thank you Richard for providing awesome service regards Maria
17 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Maria,
We are so delighted to hear that we delivered patient, competent, and very professional customer service to get your issue resolved in no time! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
5 star rating!
Richard was very helpful in assisting with my email domain synchronizing issue. He talked me through the process, kept me updated as the process was going on and he resolved my issue while educating me at the same time. 5 star rating!
17 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Abu,
We are so delighted to hear that we delivered 5-star service to you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard
kind helpful client assistance provided an excellent job to tackle the issue .
16 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Geno,
We are so delighted to hear that we delivered kind, and helpful service while getting your problem sorted out efficiently! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was extremely helpful
Richard was extremely helpful, friendly and sorted my problem out in no time.
13 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Kim,
We are so delighted to hear that we delivered extremely helpful, and friendly service while getting your problem sorted out efficiently! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Very knowledgeable and helpful service…
Very knowledgeable and helpful service from 1-grid and patient expert assistance from Peter Hoffman.
12 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Paul,
We are so delighted to hear that we delivered knowledgeable, helpful, and patient expertise to you! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Peter for his contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Resposta da 1-grid
Hi Just Great Imports - Murray PA,
We are so delighted to hear that we delivered excellent customer service! :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard thank you so much for your…
Richard thank you so much for your assistance with our outlook issue.
Matter was resolved quickly and I appreciate your patience and time.
9 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Candice,
We are so delighted to hear that we resolved your matter quickly, and that we got your Outlook issue solved!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard
I've received such great service from Richard. I am satisfied. Thank you so much.
6 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Funeka,
We are so delighted to hear that we delivered service that great and satisfying!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.