The service is great and communication is clear, Sfundo, Shayne and Luke assisted with all my changes to the domain and emails i wanted to change
A empresa respondeu
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Leia as opiniões dos outros
Terrible experience, I tried to cancel a domain, you cannot do this via the dashboard. You have to request a cancellation. The domain parking and domain registration are in two places and the termin... Ver mais
A empresa respondeu
Sfundo Mbambo was great at helping me solve a matter that i was struggling with. He spent quite a few minutes over the phone helping me, which was greatly appreciated.
A empresa respondeu
Our office emails stopped working through Outlook. With an email to 1-grid explaining the situation, we got a response from Shayne who gave us settings to use which surprisingly didn't need a tech ex... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We empower South African website owners and businesses to thrive online. Our platform delivers affordable web hosting solutions paired with exceptional support. From seamless domain registration to reliable hosting, robust security, and professional email services, we provide simple solutions for every stage of your business's growth.
Informações de contacto
360 Business Park, 8 Wessex Rd, Paarden Eiland, 7925, Cape Town, África do Sul
- +27212001200
- support@1-grid.com
- 1-grid.com
3,2
Aceitável
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da 1-grid
Hi Mark,
We are so delighted to hear that we delivered service that great!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard Adam was amazing in assisting…
Richard Adam was amazing in assisting me. He did so efficiently and with good humour. Thank You richard
5 de setembro de 2024
Opinião espontânea
Resposta da 1-grid
Hi Natasha,
We are so delighted to hear that we delivered service that was efficient with a little humour added. :)
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard
Thank You Richard for the outstanding service .
Very meticulous and customer friendly.
Much Appreciated :-)
30 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Narisha,
We are so delighted to hear that we delivered outstanding service that was very meticulous, and customer friendly!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to making a positive impact for you!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard the rockstar
Richard has assisted me over this past week with technical information and solving a recurring problem I had regarding space for my email domain. Due to the nature of my business I am required to store information for a minum period of 5 years. He has saved me Money as in all probability I would've just upgraded the mail size again without addressing the underlying issue. I owe him a debt of gratitude.
29 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Jeffrey,
We are so delighted to hear that we have not only saved you money, but also assisted you with the root cause to make a difference to the future of your business!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to making a positive impact to you today!
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard
Richard
Always provides excellent assistance in resolving our issues.
28 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Sanusha,
We are so delighted to hear that you had such a positive experience with us and that we have delivered the kind of excellent service you deserve!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to assisting you today.
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was extremely helpful
Richard was extremely helpful, knowledgeable and friendly. I felt sure that my questions would be rightfully answered. Would highly recommend 1-grid to all I know based on Richard helping me.
28 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Mandy,
We are so delighted to hear that you had such a positive experience with us and that we have delivered the kind of helpful, knowledgeable, and friendly service you deserve!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us.
We have extended your gratitude to Richard for his invaluable contribution to helping you today.
Thank you so much for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard die biltong is op pad.
28 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi San-Mari,
We hope you're having a great day!
We have let Richard know that his biltong is on the way! :)
Best regards,
Natalie from the 1-grid Team
Richard daar is biltong oppad
28 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Magda,
We hope you're having a great day!
We have let Richard know that his biltong is on the way! :)
Best regards,
Natalie from the 1-grid Team
Great customer care
I am extremely satisfied with this company.
Even when I experienced some glitches they responded quickly and assisted me to resolve my issues.
I would 100% recommend them to anyone starting a company. They have great customer service and after care.
27 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Corlia,
We are so delighted to hear that you had such a positive experience with us and that we have delivered the kind of friendly and efficient service you deserve!
We greatly appreciate you and value you. Thank you for taking the time to share your feedback with us, and we're excited to be a part of your new journey!
Thank you so much for being part of the 1-grid family, and we're looking forward to working with you.
Best regards,
Natalie from the 1-grid Team
Richard was fantastic!
27 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Allison,
Thank you so much for your kind words.
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard is awesome
Richard was competent enough to assist me with my issue, and resolved it very quickly.
Great service
27 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Jan,
Thank you so much for your kind words. We are so delighted to hear that we've got your issue sorted, and resolved it quickly.
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Thanks for the excellent service…
Thanks for the excellent service received from Richard via Ultraview. I'm up and running on my outlook email
26 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi John,
Thank you so much for your kind words. We are so delighted to hear that we've got you up and running on your Outlook email.
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Thank you Jo-Anne you’ve been a…
Thank you Jo-Anne you’ve been a superstar 🙌🙌🙌
26 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Jason,
Thank you so much for your kind words. We are delighted to hear we made a difference!
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Jo-Anne for her invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
good customer service
Had an issue relating to my email but it is being sorted out in a timely and professional manner.
23 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Jeremy,
Thank you for sharing your details with us earlier so that we can assist you further.
We have been trying to contact you by phone to assist with updating your email address with us; however, we are not able to reach you at the moment.
We'd really like to get your email address updated, your password reset sorted, and get you logged into your account so we'll try call you again today!
We look forward to connecting with you!
Warmest regards,
Natalie from the 1-grid Team
**********************************
Hi Jeremy,
We’re truly sorry to hear that you have been experiencing challenges with logging into your Customer Zone. We understand how critical this is for you.
We'd like to get any current concerns addressed ASAP so I have reached out to request more information from you so we can locate your account with us, and so that I can arrange for one of our Support Agents to reach out to discuss the matter with you. We value your feedback and will work diligently to get this resolved for you.
I will also reach out to you directly via email so that you have my direct contact details. That way, you can let me know if you are still facing challenges, or should you face any potential challenges in the future.
Warmest regards,
Natalie from the 1-grid Team
Richard was amazing
Richard was amazing, very friendly and quick to help and find the solution to our problem.
22 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Nadia,
Thank you so much for your kind words. We are so delighted to hear that we are delivering a service that is friendly, and quick while finding the right solution to your problem!
We greatly appreciate you and value you. Thank you for taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution to making a difference for you!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
1-grid is a top-notch hosting provider…
1-grid is a top-notch hosting provider with great prices and fast support when you need it. I have been using them since the beginning of May 2018 and will not move anywhere else. Highly recommended for domains and hosting.
22 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Colin,
Thank you so much for your kind words. We are so delighted to hear that you're still happy!
We greatly appreciate you and value you taking the time to share your delight with us.
We have gratefully extended your gratitude to the Team for their combined invaluable contribution during your interactions with us!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard was a great support
Richard was a great support. He sorted out my problem and was very patient with me when I asked for clarity and explanation on what he did for me to resolve my issues. He appears to be very knowledgeable and competent. Good job Richard. Many thanks.
21 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Kevin,
Thank you so much for your kind words. We are so delighted to hear that we are delivering a service that has made a difference to you.
We greatly appreciate you and value you taking the time to share your experience with us.
We have gratefully extended your gratitude to Richard for his invaluable contribution!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Terrible service and zero accountability!
The 1-Grid team have countlessly dropped the ball, with slack service, no accountability, and what seems to be a lack of leadership.
When compared to other ISP's, 1-Grid is mediocre and just not at the level for companies looking to partner with an ISP that will add value to their company's processes.
I have to hound them for answers to a problem that was logged over 2 weeks ago.
Terrible!
16 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Dean,
We’re truly sorry to hear about the ongoing issues you’ve experienced with us. We understand how critical reliable service is, and we deeply regret the challenges you have faced. Please know that we are taking your feedback very seriously.
We’re investigating the root causes of these problems to prevent future occurrences and improve our service reliability. We'd also like to get your current concerns addressed ASAP so I am arranging for one of our Support Agents to reach out to discuss the matter with you. We value your feedback and will work diligently to make things right.
I will also be reaching out to you directly via email so that you have my direct contact details. That way, should you still not get the resolution you require, you can let me know and you can also reach out if you face any potential challenges in the future.
Warmest regards,
Natalie from the 1-grid Team
Great Service!
I recently had the pleasure of working with Joseph from 1-grid, and I must say his service was exceptional. I was dealing with a complicated DNS tampering issue for one of my clients, and Joseph handled it with the utmost professionalism and expertise. He quickly identified the problem and guided me through the necessary steps to resolve it efficiently. His clear communication, patience, and deep knowledge made the entire process smooth and stress-free. Thanks to Joseph, my client's website is now back online and functioning perfectly.
14 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Awali Administration,
Thank you so much for your kind words. We are so delighted to hear that we are delivering a service that has made a difference to you today.
We greatly appreciate you and value you taking the time to share your experience with us.
We have gratefully extended your gratitude to Joseph for his invaluable contribution!
Thank you for being part of the 1-grid family.
Best regards,
Natalie from the 1-grid Team
Richard has been absolutely pleasant
Richard has been absolutely pleasant, very very helpful and was a pleasure working with him. He helped solve all problems to the best of his ability.
15 de agosto de 2024
Opinião espontânea
Resposta da 1-grid
Hi Zai,
Thank you so much for taking the time to share your kind words. We're so delighted to hear about your great experience, and that we solved all your problems!
We have extended your gratitude, and kindness to Richard. We greatly value and appreciate you.
Thank you so much for being part of our 1-grid family.
Best regards,
Natalie from the 1-grid Team
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