Unfortunately I developed an allergic reaction to 111Skin even though I had used them in the past. I had 5 subscriptions to automatically fill the products. I notified them wanting to cancel the subsc... Ver mais
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Leia as opiniões dos outros
This is my favorite skincare brand. I have seen incredible results! My skin looks younger and feels so much more hydrated!
A empresa respondeu
Absolutely rubbish products. I have used so many other high end luxury brands and have no issue spending extreme amounts on skincare but 111 skincare is dreadful, dries my out, caused spots, does noth... Ver mais
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So far I’ve only used the masks and u see eye mask .( they were gifts ) I used in a long haul flight when looked shocking after a few gins also . BUT , I tell you what , the results were incredible,... Ver mais
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Informações sobre a empresa
Escrito pela empresa
111SKIN is a luxury, doctor-led brand that bridges the gap between plastic surgery and skincare. Our surgically-precise formulas are backed by breakthrough skin science to optimise skin health and deliver visible, targeted results.
Informações de contacto
5/6 Bywell Place, W1T 3DN, London, Reino Unido
- customercare@111skin.com
- 111skin.com
3,8
Bom
65 opiniões
Respondeu a 85% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Radiance Mist is Awesome!
Loving the new Radiance Mist from 111 Skin! This is the best brand…its products live up to the hype!
8 de junho de 2024
Opinião espontânea
Resposta da 111SKIN
Thank you for your fantastic feedback. It's wonderful to know that our products are living up to your expectations. We're delighted to hear that you love the new Radiance Mist and we look forward to continuing to provide you with new surgically-precise formulas.
AVOID!
I wish I read these reviews here before buying!!!! I bought face and eye masks. They are dreadful! The quality of the patches and mask itself are awful, tear apart easily and don't properly "stick" to the skin. The worst is that they irritates the skin! The skin became red and irritated in a minute and I had to take it away. I'm not alleric at all and I never experinced any problems with other skin care before!
The hand cream is not irritated, but absolutely useless. It disappears in a minute with out doing nothing to the skin. Also there're some kind of little things like sand, I'm not sure what for, but it gives unpleasant feeling to the skin.
I don't know why this brand is so reccommended and so popular, because it's terrible!
1 de junho de 2024
Opinião espontânea
Resposta da 111SKIN
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointing experience with our face and eye masks, as well as our hand cream.
We sincerely apologize for the irritation and quality issues you encountered with the masks and for the ineffectiveness and unpleasant texture of the hand cream. This is far from the high-quality standards we strive for, and we will be investigating these concerns with our quality control team.
To make this right, we would like to offer you a discount on your next order. Please reach out to our customer service team at customercare@111skin.com, and they will assist you with this.
Thank you again for bringing this to our attention. We value your feedback and hope to have the opportunity to improve your experience with our brand.
Instructions not clear
Instructions not clear. Mask slips off face and easily tears. I used this item on May 17,2024 and May 25,2024, which was 2 out of 5 of the masks. A horrible experience that cost me $150.00. I would like a refund. I can easily send back the three masks.
17 de maio de 2024
Opinião espontânea
Resposta da 111SKIN
Thank you for sharing your experience with us. We're very sorry to hear that our masks did not meet your expectations and caused frustration.
We apologize for the inconvenience you faced with the masks slipping and tearing. This certainly does not reflect the high standards we aim to uphold, and we understand your disappointment given the cost involved.
Please reach out to our customer service team at customercare@111skin.com, and they will assist you with the refund and any additional steps.
Thank you for bringing this to our attention. We appreciate your feedback and hope to provide you with a better experience in the future.
Je suis ravie de partager mon…
Je suis ravie de partager mon expérience avec vous. Dès que j'ai découvert 111Skin, j'ai été impressionnée par leur engagement envers l'excellence et l'innovation dans le domaine de la beauté. Leurs produits sont tout simplement extraordinaires !
Je suis tombée amoureuse de leur gamme de produits pour le visage. Leur sérum Celestial Black Diamond est tout simplement magique ! Non seulement il hydrate ma peau en profondeur, mais il laisse également un éclat incroyable. J'ai également essayé leur masque facial Rose Gold Brightening, et je dois dire que c'est un véritable coup de cœur. Après une seule utilisation, ma peau était visiblement plus lumineuse et éclatante.
30 de abril de 2024
Opinião espontânea
Je n'ai toujours pas reçu ma commande…
Je n'ai toujours pas reçu ma commande et j'attends toujours mon remboursement
18 de abril de 2024
Opinião espontânea
In the beginning I thought well
In the beginning I thought well, it cost enough. Week 2 into using my moisturizer public passerbys acquaintances notice a difference in overall look of being younger. I'm 51 so I am thrilled. I do believe this company can afford to give out samples. I just this year heard of this product.
15 de novembro de 2023
Opinião espontânea
Resposta da 111SKIN
Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that our moisturizer has made such a noticeable difference and that you're enjoying the results.
We're delighted to let you know that we offer 2 complimentary samples with each online order placed at 111skin.com. This way, you can try out more of our products and find new favourites.
Thank you again for your feedback and support. We look forward to continuing to serve you and helping you maintain that youthful glow!
Products have no effect at all.
I bought the oxygen express mask, thankfully it was on a sale so I didn't pay full price for this useless product. It does absolutely nothing, no difference in skin feel or look, It's just a jelly that sits on your face with no effect at all. This product is also made in Korea, so don't believe their misleading "London" branding. Not even worth the money at sale price, let alone the full price which is over £100. Sickening to think they charge this price for a completely useless product that probably costs them £2 to make. There are Much cheaper and more trusted brands with products that actually produce a result in your skin. Avoid this brand please!!!!
25 de outubro de 2023
Opinião espontânea
Resposta da 111SKIN
Thank you for taking the time to share your feedback. We're truly sorry to hear that the Oxygen Express Mask did not meet your expectations and that you were disappointed with its performance.
We understand your frustration and apologize for any confusion regarding our branding. It’s disheartening to know that you felt the product did not provide the desired results and was not worth the price.
To make amends, we would like to offer you a discount on your next purchase. Please reach out to our customer service team at customercare@111skin.com, and they will be happy to assist you.
We value your feedback and hope to have the opportunity to improve your experience with our brand in the future.
Esther is amazing
I had an amazing experience at this clinic, thanks to Esther, who is not only a skilled beautician but also an exceptional massage therapist. Esther's expertise and attention to detail made my visit truly rejuvenating. I left feeling refreshed, relaxed, and confident in her abilities. I highly recommend this clinic and Esther's services to anyone seeking top-notch beauty and massage treatments.
11 de agosto de 2023
Opinião espontânea
I had the most incredible treatment…
I had the most incredible treatment with Milena…Potenza….I absolutely LOVE MY RESULTS!!!!
My skin is glowing and tighter, and she is so talented with the laser so no down time…just brilliant! Thank you Milena!
6 de julho de 2023
Opinião espontânea
Do not waist your money
Do not waste your money. It doesn't do anything. I purchased several items and regret spending over $500 for something that does not work. I should've stayed with my regular creams instead of this horrible brand.
Also, note it is a total scam as the bottles are half empty and it doesn't work. Not the face mask, eye cream, or face cream. Rather stay with classic brands.
12 de setembro de 2022
Opinião espontânea
Resposta da 111SKIN
Thank you for sharing your feedback. We’re truly sorry to hear that our products did not meet your expectations and that you felt they did not provide the results you were hoping for.
We apologize for the disappointment and frustration you've experienced, especially after investing a significant amount in our products. We are particularly concerned to hear about the issues with the product levels and effectiveness, which are far from the high standards we aim to deliver.
To address your concerns, we would like to offer you a discount on your next purchase. Please reach out to our customer service team at customercare@111skin.com, and they will assist you with this and discuss any additional steps we can take to improve your experience.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our brand.
Great products and great customer…
Great products and great customer service.
I have just received a wonderful free gift as a token for error that occurred on their website.
I have always had a positive experience with this brand.
18 de novembro de 2022
Opinião espontânea
never used worse products in my life…
never used worse products in my life and I tried 12 of them and all 12 were absolutely horrible left my skin with red patches and spots just shocking
21 de agosto de 2022
Opinião espontânea
Resposta da 111SKIN
Thank you for taking the time to share your experience. We're truly sorry to hear that our products left your skin with red patches and spots, and that you found all 12 items to be unsatisfactory.
We sincerely apologize for the distress and discomfort this has caused you. This is far from the high standards we strive to provide, and we understand how shocking and frustrating this experience must have been.
To make this right, we would like to offer you a discount on your next purchase. Additionally, if you reach out to our customer service team at customercare@111skin.com, we can arrange for personalized skincare advice from our skincare experts and aestheticians to help you choose products that are suitable for your skin.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our brand.
Sadly the worst customer support ever
Sadly the worst customer support ever. Didn’t receive my delivery of over 300 pounds, and no answer to my emails. Shocking to say the least.
7 de junho de 2022
Opinião espontânea
Resposta da 111SKIN
Thank you for sharing your feedback with us. We’re deeply sorry to hear about your experience with our customer support and the missing delivery of your order.
We sincerely apologize for the frustration and inconvenience caused by the lack of response to your emails and the undelivered order. This is far from the high standards we strive to maintain, and we understand how disappointing this must be.
Please know that we have recently scaled our customer service team, and they are now readily available to assist with any issues.
Should you like to give 111SKIN a second try, please reach out to our customer service team at customercare@111skin.com and our team will ensure that your next experience is seamless. We would also like to offer you a discount on your next purchase.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our brand.
rose gold eye patches were amazing.
11 de maio de 2022
Opinião espontânea
I received these in beauty boxes
I received these in beauty boxes. One was a serum and one a cream. They were vitamin c based. I honestly can't tell the difference in my skin. The day cream leaves my skin feeling very greasy. It doesn't soak in. Just lays on top like a film.Not great to apply with makeup. I will use it just because it's so darn expensive but definitely not worth the price.
7 de fevereiro de 2022
Opinião espontânea
Resposta da 111SKIN
Thank you for your feedback. We're sorry to hear that our Vitamin C serum and day cream did not meet your expectations. We've recently optimized our formulations to enhance their effectiveness and texture. We believe that if you give our new products a second try, you will love them. We'd love to offer you a discount on your next purchase, so please contact our customer service team at customercare@111skin.com, and they will assist you with this.
Absolutely rubbish products
Absolutely rubbish products. I have used so many other high end luxury brands and have no issue spending extreme amounts on skincare but 111 skincare is dreadful, dries my out, caused spots, does nothing good. Day and night cream are no better than certain cheap high street brands, serums irritating, the sheet masks are just messy and ineffective. I'm surprised retailers such as space nk and net a porter still sell this appalling brand.
19 de janeiro de 2022
Opinião espontânea
Resposta da 111SKIN
Thank you for sharing your feedback. We’re truly sorry to hear that our products did not meet your expectations and that you felt they did not provide the results you were hoping for.
We apologize for the disappointment and frustration you've experienced, especially after investing a significant amount in our products. We are particularly concerned to hear about the issues with the product levels and effectiveness, which are far from the high standards we aim to deliver.
To address your concerns, we would like to offer you a discount on your next purchase. Additionally, our skincare experts and aestheticians are available to provide personalized skincare advice to help you choose products that are best suited for your skin. Please reach out to our customer service team at customercare@111skin.com, and they will assist you with this and discuss any additional steps we can take to improve your experience.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in our brand.
Best customer service in a long time
Had an excellent experience with their customer service over WhatsApp. My parcel got lost, but they sorted it out within a day. Really responsive and helpful. One of the best customer service experiences in a long time! Not sure what happened to the other people who left reviews but I’d highly recommend reaching out to them over WhatsApp with any issues you might have.
12 de janeiro de 2022
Opinião espontânea
P.s after emailing
P.s after emailing, received a standard email response, still not refund on my PayPal, all my family done November few orders, didn't receive response, dispatched emails, and how after few emails just standard answer that the items is oos, over £50 in their balance, without refund, god bless opened dispute after payment with PayPal, definitely my first and last orders with them and can't recommend, timewasters, be ready to pay using PayPal or credit card, as they just send fake tracking number, which never got through rm system, and after just some apologies letter
5 de janeiro de 2022
Opinião espontânea
Resposta da 111SKIN
We sincerely apologize for the delays and issues you encountered with refunds and tracking numbers. This is far from the high-quality standards we strive for, and we will be investigating these concerns with our customer service team.
To make this right, we would like to offer you a discount on your next order. Please reach out to our customer service team at customercare@111skin.com, and they will assist you with this.
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointing experience with your orders and the lack of adequate response from our customer service team.
Can't recommend this brand
Can't recommend this brand, bought item 5 weeks ago, so still waiting when the item will be delivered or money refund, great service?! Nah, not about this brand, definitely do not recommend, thats is calling thief money and not give a service, no apologies, no explanation why money is holding for 5 weeks, NOTHING, absolutely disgusting. First and last time use this service. PayPal claim done.
22 de dezembro de 2021
Opinião espontânea
Resposta da 111SKIN
Thank you for taking the time to provide your feedback. We are truly sorry to hear about the delay with your order and the lack of communication you experienced.
We understand how unacceptable it is to wait five weeks without any updates or explanations. This is not the level of service we aim to provide, and we sincerely apologize for any frustration and inconvenience caused.
We would like to resolve this issue promptly. Please contact our customer service team at customercare@111skin.com with your order details, and they will ensure your next experience with us will be seamless.
Thank you for bringing this to our attention. We appreciate your feedback and hope to have the chance to improve your experience with our brand.
Bought a black diamond facial mask & am…
Bought a black diamond facial mask & am now hooked on the products. However, I don’t have a celebrity budget & so sourced products for half the price elsewhere, such as eBay. So unlike other people reviewing, I haven’t dealt with customer services. Just love the products & converted my entire skin regimen to 111 black diamond ..... love
10 de setembro de 2020
Opinião espontânea
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