21.co.uk Opiniões 

1428
TrustScore: 2 em 5

2,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Only positive things to say about this casino. Excellent customer service and communication and withdrawals are processed very quickly and updates provided via email. It's a casino I trust and feel sa... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Making a withdrawal takes up to two weeks. Once you request it you get a request for ID verification. Which is ok, except that a different request comes every other day, rather than all in one go (o... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I've been waiting for any response regarding my account and my withdrawal. I've had a withdrawal pending nearly 10 days, account gone into review as soon as Ive done a withdrawal. Much like many other... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

9 weeks and waiting waiting for verification review whilst withdrawal has been confiscated until process is completed. Apparently unable to give any time frame to when this might be completed at all.... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de serviços de gaming
  2. Casino
  3. Casa de jogos
  4. Serviço de jogos de azar
  5. Casino online ou agente de apostas

Informação fornecida por diversas fontes externas

21.co.uk is a premium Online Casino and Live Casino TV brand. Get a £10 Free No Deposit Bonus when you join. 21.co.uk is a quality online casino and live casino site. There's a huge selection of the best casino games including live casino classics and modern slots with weekly offers and promotions. 21.co.uk also has an online sportsbook with odds on the biggest sporting events. Players can bet on the Premier League or spin the VIP roulette tables with the best croupiers. All new players can claim a £10 No Deposit Bonus to take to the live casino lobby or play on slots. Our live casino is that good we have our own Live Casino TV show on Channel 5, where you can play the amazing Live Blaze Roulette. T&Cs apply. 18+, www.begambleaware.org


Informações de contacto

Informação importante

2,2

Mau

TrustScore: 2 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Geralmente responde dentro de uma semana

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2,2

Todas as opiniões

(1428)

9 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

My withdrawal is getting blocked every…

My withdrawal is getting blocked every time I try to withdrawal and goes back into my account. I have spoken to my bank and nothing wrong there end.
21.co.uk keep saying it’s the cards problem
You are scamming me for £300 i need my money

9 de abril de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi Ben!

Thank you for your review.

We apologize for any frustration caused, we understand that you are unhappy with the situation. We appreciate you bringing this to our attention and we would like to reassure you that we are working hard to resolve any issues.

We understand that the verification process can be frustrating but we have different rules and regulations that we have to follow, which means we sometimes need to request certain documents.

This procedure does not only exist to ensure the safety of our customers, but it is also a requirement from the gaming license. We are a licensed provider and it is part of our regulation and standard procedure to complete verification checks of our customers. In order to comply with GDPR, various technical controls ensure data and information are always encrypted during transit and at rest using industry standard encryption techniques across the board. This ensures confidentiality and integrity at all times.

Please feel free to contact our customer support who will assist you further with your query.

Kind regards!

Classificada 5 em 5 estrelas

Withdrawals quick and easy

Withdrawals quick and easy. Can’t fault it 👍

4 de abril de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi John!

Thanks for your positive feedback! It always makes us happy to hear when you've had a good time with us!

We wish you the best!

Classificada 5 em 5 estrelas

Quick withdrawal

2 de abril de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi Taff!

Thank you for your review! If you have any suggestions for us to improve, please feel free to reach out to us at https://www.21.co.uk/support.

Kind regards!

Classificada 1 em 5 estrelas

DO NOT USE THIS SITE!!!

Disgracefully poor service. Using laziness tactics to stop you getting your withdrawal. Demanding evidence that you owned a debit card from 6 years ago that I had lost and not even accepting the evidence from the bank saying they cannot help as it was reported lost. They do not satisfy normal evidence of ID normally such as driving licences or passport but try to make it impossible to withdraw. Quite clearly a scam to stop you withdrawing when other more reputable companies have an easy withdrawal process without any of the nonsense these put you through. And they know it but use hidden typically unread terms and conditions.

KEEP AWAY FROM THIS COMPANY!

I only got my withdrawal after I reported them to the UK gambling commission and they got involved and low and behold it was actioned instantly even though I hadn’t yet apparently fulfilled their ID verification process to their legal requirements. Weird that eh.

25 de março de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi John

We understand that the verification process can be frustrating but we have different rules and regulations that we have to follow, which means we sometimes need to request certain documents.

This procedure does not only exist to ensure the safety of our customers, but it is also a requirement from the gaming license. 21 Casino is a licensed provider and it is part of our regulation and standard procedure to complete verification checks of our customers. In order to comply with GDPR, various technical controls ensure data and information are always encrypted during transit and at rest using industry standard encryption techniques across the board. This ensures confidentiality and integrity at all times.
Please feel free to contact our customer support who will assist you further with your query.

Kind regards!

Classificada 1 em 5 estrelas

Breach of GDPR regulations

Breach of GDPR regulations. Reported.

18 de março de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi Chris

Thank you for posting a review and we’re sorry to hear that your experience was not up to your standards.

We value the principles of GDPR regulations very seriously and we would ask you to reach out to our customer support https://www.21.co.uk/support to provide us with feedback.

We kindly ask you for your patience as it may take some time for us to reply, however, we will get back to you as soon as possible.

Thank you for your feedback!

Kind regards!

Classificada 5 em 5 estrelas

Finally like this casino after first…

Finally like this casino after first few hiccups with wanting verification all time and getting issues with kicking out of room last few times been pretty good

7 de março de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi Miss c tempest!

Thanks for your positive feedback!

We hope you can continue to have a positive experience here at 21 Casino. If you have any suggestions to help us improve, please contact us at support- https://www.21.co.uk/support.

Kind regards, 21.co.uk!

Classificada 1 em 5 estrelas

Got email that my withdrawal has been…

Got email that my withdrawal has been approved around 3-4 weeks ago, but didnt get money. Later they suspended account asking for document for verification. I send several emails to support, and didnt get answer. Because they suspend account i cant contact chat on website. Dont waste your time and money on this service!

17 de fevereiro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Rip off

21 casino is the worst of the worst gaming site I have ever been on. £700 I put on Saturday and got nothing not even a bonus. I won't be going back on it that's a FACT it's a total scam of a site. It needs looking in to i don't no how they getting away with it scum. 😡😡

14 de fevereiro de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi Mr Powell

Thank you for posting a review and we’re sorry to hear that your experience was not up to your standards.

We want to assure you that each game is controlled by a random number generator (also called RNG) which is built into each game to randomly determine who wins, when and how much. This simply means that all games are completely controlled by a random number generator so that the outcome of each game round is 100% random.

Gambling is therefore purely based on luck and a win is never guaranteed.

Best of luck!

Classificada 1 em 5 estrelas

Deposits go missing all the time with this company

Stay well clear from these scumbags. As previous people on here have said. U deposit money into your account and it doesn't get credited to your account. It mysteriously vanishes. Worse betting company out there. Be warned guys.

31 de janeiro de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi J Holmes

Thank you for reaching out to us about this.

We kindly ask you to contact our customer service team, so they can look into this for you. While we do understand that this may come with waiting times, we would like to reassure you that we reply to every customer contact as soon as possible.

Thank you for taking the time to provide us with your feedback.

Kind regards!

Classificada 1 em 5 estrelas

I don’t even know what to say

I don’t even know what to say. I am at a loss. Deposit £20 win £170. They are happy to take your money but refuse to pay out and just block your account. Please avoid this site. I have been on them for 2 days and getting no where

17 de janeiro de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi Charlotte

I apologize for any frustration caused, we understand that you are unhappy with the situation and we appreciate you bringing this to our attention.

I would like to reassure you that we are working hard to resolve any issues.

Please do note that our customer support team are working around the clock to eliminate any backlog and should you have sent an email, we will be in contact as soon as possible.

Thank you for your patience during this time.

Kind regards!

Classificada 1 em 5 estrelas

Crappy casino..

Crappy casino... I'm still waiting on my 20 euros i tried depositing... Haha! Its probably a fraudulent one by the looks of the comments lol!

4 de janeiro de 2022
Opinião espontânea
logótipo da 21.co.uk

Resposta da 21.co.uk

Hi Marcin

Thank you for taking the time to post this review.

I apologize for any frustration caused, we understand that you are unhappy with the situation and we appreciate you bringing this to our attention. You may reach us at https://www.21.co.uk/support.

Please do note that our customer support team are working around the clock to eliminate any backlog and should you have sent an email, we will be in contact as soon as possible.

Thank you for your patience during this time.

Kind regards!

Classificada 1 em 5 estrelas

Deposit funds 3 times and it is not…

Deposit funds 3 times and it is not credited to your gaming account then you get in touch with the customer support team they ask for proof of payment you forward that and then you wait it should be the other way round casino should know exactly what is going on with your account and payment I call that robbery I await a response disgruntled customer

28 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Do not use you've been warned

Do not use they let play for months then suspend your account asked for I'd and photo of bank card then still refuse now they want bank statements etc my bank statements are none of there business still refusing to pay out after giving I'd and bank card details what a joke no uk call number only email

22 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

The Worst Online Casino out there.

The Worst Online Casino out there.
Tired to withdraw my money and struggled for over 2 weeks. Eventually after uploading my documents and chatting to Johnothan from their online chat team, blocked my account for breaching the terms and conditions??
I never even did anything wrong for them to block my account after I uploaded my verification documents.
They refunded me 80% of my funds and kept the different of my winnings.
Do not sign up!! Quick to deposit and have fun but extremely difficult to withdraw! Avoid, avoid, avoid!!!

19 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

Longnstory short I won 1300£ on the…

Longnstory short I won 1300£ on the slots and wouldn't give to me saying that I was a fraud!!! As if i control the online slots wtffff.

Went to the courts through IBAS and won.

Hideous scumbags and their lawyer was trying to somehow connect me to relatives or friends working in the company!

18 de dezembro de 2021
Opinião espontânea
Classificada 1 em 5 estrelas

This company intentionally blocks…

This company intentionally blocks withdrawals, and often does do by contravening Licencing Condition 17 (asking for documentation at the point of withdrawal). You can report this to the UK Gambling Commission as it is a very clear breach of code.

According to a 2018 ruling, it was established that users are legally entitled to both their deposit and winnings. You may therefore also sue for these items. Good luck.

11 de dezembro de 2021
Opinião espontânea
Classificada 2 em 5 estrelas

Not sure how genuine it is

The games are good and the presenters are engaging. The speed of the games made me place bets that I might not have. I did notice that on my 3rd time of playing the live lightning roulette, when one of the presenters came on I am almost certain that it was a recording of a session he presented the previous time I played. All the other presenters although the same faces were new content though! The operation is very slick but I am doubting things now

10 de dezembro de 2021
Opinião espontânea

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