387 Rent a Car Opiniões 

Good cars, good staff, good service

My experience overall was positive despite some dissatisfaction, which was resolved by the excellent service of Suliamn at drop-off. Suliman was very helpful, enthusiastic and fun to deal with. He went beyond my expectations in offering me a ride after drop-off at late night...
Likewise, Muhamed's service was relatively good... Overall, great value for money, and most importantly, I appreciate the honesty of 387 in not fabricating false claims for damages, as do some of its competitors. I recommend 387 rent a Car with confidence...

Avis sur 387 Rent a Car – Aéroport de Sarajevo

Avant même mon départ, j’avais lu un avis négatif sur cette agence, et malheureusement mon expérience a été presque identique.

Mon vol a eu plusieurs heures de retard. J’ai prévenu l’agence dès le matin, mais à mon arrivée vers 16h30, l’agent m’a reçu de manière désagréable et a immédiatement cherché à me mettre en difficulté :
• impossibilité (selon lui) de bloquer la caution sur ma carte bancaire
• refus de me donner la voiture réservée (Mercedes Classe B) en prétextant mon retard,
• proposition d’un modèle inférieur, sauf si je payais un supplément 25€ pour obtenir un véhicule équivalent. Alors que j’ai déjà payé ma location pour la semaine.

Tout était fait pour me soutirer de l’argent supplémentaire. Fatiguée par mon vol et désemparée, j’ai préféré renoncer et me tourner vers une autre agence voisine, beaucoup plus honnête et professionnelle.
À fuir !

If I could give zero stars, I would. This is the worst rental car company I have ever dealt with. If you don’t buy their overpriced insurance, they will scam you for every little scratch they can find. Even the smallest marks, which were probably there before, will cost you a ridiculous amount of money. It feels like their entire business model is based on ripping off customers who refuse their insurance. Absolutely dishonest and unprofessional. Stay away from this company if you don’t want to waste your time and money.

They charge 100 euro additional for a baby car seat.

Die grösste ABZOCKE!! DRECKSUNTERNEHMEN!
Ich habe ein Auto über Booking gebucht MIT einer Versicherung (RentalCover). Vor Ort wollten sie 1200€ Kaution oder mir noch eine Versicherung andrehen für 280€. WAS EINE FRECHHEIT!! Er sagte das die Versicherung von Booking für nichts sei.

Anschliessend bin ich zu einem anderen Anbieter und konnte Problemlos für nur 80€ ein Auto mieten.

BUCHT AUF KEINEN FALL ONLINE FÜR SKOPJE FLUGHAFEN! GEHT ZU DEN ANDEREN ANBIETERN WIE HERTZ, GOLDCAR usw..

Great price, Clean and new Car, Exellent Customer Service by all the guys in SJJ office .. i really encourage everyone to get a car from 387!

Total scam!!! they send fake payment link to pay deposit wich does not work and tell you your credit card does not work. So you have to pay their insurance package otherwise you dont get a car! Not to be trusted!!!

Attention!!!
Do everything you can to avoid them...
If you ask me why, I can tell you only you gone know once they get you credit card
Good Luck

Do not use this company. They are a complete scam. They will falsely claim your credit card has been declined to force you to buy their expensive in-house insurance. Don't make the same mistake we did. It's a con, and any positive reviews you see are clearly fake. Don't use them.

T his is the only car service I will use in Bosnia. The staff is among the friendliest in the country—always helpful and professional. They promptly return the insurance deposit as soon as the car is returned, with no hassle. Edin, in particular, was extremely helpful and always easy to reach whenever I had a question.

Everyone was helpful. Especially Edin

En avril 2025, par l’intermédiaire de la plateforme RENTALCARS, j’ai loué une voiture pour le mois d’août à l'aéroport de Sarajevo en Bosnie. Le prestataire de service était la société
387 Rent a Car.

Dans le cadre de cette location, j’ai pris la Zurich Full Insurance EEA d’un montant de 77,84€. A priori, cette assurance additionnelle devait me couvrir pour tous les soucis rencontrés durant la période de location.

Lorsque nous sommes arrivés dans le bureau de la société de location, l’employé nous a tout de suite expliqué que nous n’étions couverts en rien (ou pas grand-chose) et que nous devions prendre, pour notre sécurité, une assurance complémentaire de 300€. Bien entendu, nous avons refusé en argumentant que nous étions déjà couverts. A ce moment-là, notre relation avec l’employé est passée du « limite poli » au froid polaire. Comme on dit : il y a eu un avant et un après !

Après la signature du contrat, au moment de la prise de garantie sur la carte de crédit, l’employé 387 Rent a Car nous a signalé qu’il n’était techniquement pas en mesure de faire la réservation sur la carte de crédit. Il n’était pas possible de passer la carte dans un « sabot » et de taper le code la carte. Nous étions désemparés… Au bout de 5 minutes, agacé, il nous a dit d’aller chercher l’équivalent de 1.200€ dans un distributeur pour faire un dépôt de garantie en cash. Nous avons refusé cette option. J'ai demandé l'annulation de la transaction et il m'a dit que je devais prendre directement contact avec RENTALCARS. Nous avons essayé de contacter RENTALCARS immédiatement par téléphone mais ils sont restés injoignables. Dépités, nous avons laissé tomber ce loueur malhonnête pour nous orienter vers une autre agence de location juste à côté. Nous avons loué une autre voiture pour laquelle nous n’avons même pas dû faire une empreinte sur la carte de crédit ?!

Le soir même, j’écrivais un mail de plainte à RENTALCARS. La réponse a été : « Je suis sincèrement désolée d’apprendre les difficultés rencontrées lors de la prise en charge du véhicule. Dans ce type de situation, il est essentiel de nous contacter immédiatement sur place, afin que nous puissions tenter de vous assister ou intervenir auprès de l’agence. Compte tenu du délai écoulé et de l'absence de contact de la part de l'agence, nous ne pouvons vous rembourser que la protection Zurich Full Insurance EEA d’un montant de 77,84 €. » Ceci alors que j’avais fourni la preuve (printscreen) de ma tentative de contact téléphonique avec RENTALCARS.

A l’avenir, je passerai en direct par les sociétés de location. En utilisant un intermédiaire tel que RENTALCARS, le prix est certes intéressant mais le Service Après-Vente est nul.

Sve je bilo u redu, zelio bih da se zahvalim Adisu i Edinu na divnom iskustvu. Sve preporuke novo auto dobio sve super.

One of the special rent car I have try with them and employees service very good and helpful thanks all guys specially MR.Edin thank you for your help I appreciate you. of the special rent car I have try with them and employees service very good and helpful thanks all guys specially MR.Edin thank you for your help I appreciate you. حقيقتا وليس مجاملة المدح لن يوفي قدرهم شركة تستحق الاحترام وموظفين رائعين وراقيين ولا يتاخرو في المساعده والاستفسار ولئن رجعت الى سرايفوا لن اتردد في ان أستاجر من سياراتهم كل الشكر والاحترام لكم … حمد الكاسبي - سلطنة عمام

I would like to thank the owners of this office very much. Dealing with them was simple and smooth, and they were responsive during the period of my renting the vehicle, especially the employee, Edin❤️

Scammers, they tell you the credit card doesn’t work so you have to pay ridiculous amounts of insurance, casco, to get the car. It’s a good job I didn’t take the in the end. Apparently they also scam you for artificial damages after the rental. GO WITH A WELL KNOWN COMPANY IF YOU ARE GOING SOMEWHERE YOU HAVE NEVER BEEN BEFORE.

Terrible company. They refuse to let you use the credit card with a pin so gets declined as insecure. Massive scam to get more money from you. Some of the men on the desk are quite intimidating - there was on lovely guy called Solomon but the rest could not care less. Horrible first impression of Sarajevo. Please do not book with them.

I prepaid for my car booking. It was midnight when I landed in Skopje. I went to the desk, and the staff member didn't seem to know what he was doing. I was given two options: pay an extra 300 euros so I wouldn't need to leave a deposit, with any damages covered (which I believe is a scam), or pay a 1200 euro deposit. I chose to pay the deposit.
The person told me that they had changed how they process charges to the credit card. In the past, they would use a card machine to block the money on the account, and that was it. Now, they try to do it online by requesting an OTP code from my bank for me to authorize. I’ve never known this to be done with a credit card—only with a debit card—due to security reasons.
The person tried twice to request a code, but both attempts were declined by my bank. I checked my banking app, and there were no issues with funds or any requests or texts from my bank. The staff member said if they tried one more time and it was declined, my card would be blocked, and they wouldn’t be able to try again.
Since I had no other options, I asked him to try again, but it was declined both times. When I asked what the next step was, he said the only option was to pay the extra 300 euros. I asked why they couldn’t use the card machine to block the deposit, and he claimed it was not working—though it was working for payments (which I believe is a scam).
I offered to leave my card and have him hold my information so I could come back the next day and call my bank to verify if there were any issues, but he refused, saying he couldn’t give me the car until I paid the deposit—even though they already had all my information.
The staff member was unhelpful and seemed only interested in making me pay the 300 euros before releasing the car. After about 30 minutes of going in circles, I decided to go to another rental company at the airport, which was open at midnight, and rent a car from them.
I have used many rental car companies before, and none of them have tried to request an OTP code to take a deposit. This company appears to be a scam—they might try to get more money from you, especially if your flight is late and you’re stuck at the airport or forced to pay high taxi fares.
Any positive reviews for this rental company in Skopje are probably fake. Please avoid using them. Hopefully, you read this before booking with this company. I am currently working on getting a refund through the website I used to make the reservation. When I requested for refund he said that they will not be able to issue a refund because this was booked though a website

They charged me 1387.62 KM ($841.03) for a small scratch that could have been polished. They even pressured me into selling their own insurance beforehand. This is a car rental company to be avoided and not trusted.