387 Rent a Car Opiniões 

140
•
TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

DO NOT RENT FROM 387 RENT A CAR SARAJEVO — TERRIBLE EXPERIENCE If I could give zero stars, I would. We were 7 people, including a baby, arriving in Sarajevo after a flight. We had... Ver mais

Classificada 1 em 5 estrelas

The worst experience ever! They said my credit card was declined and “forced” me into buying the full coverage for the vehicle that was damaged at the time of pick up (although they said every scrat... Ver mais

Classificada 5 em 5 estrelas

I rented a car for 3 weeks from start to finish the experience was amazing!! The kind guys helped me with my suitcase in and out of the car, set up my car play, read through policy and procedure, were... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

BEWARE! THESE GUYS ARE SCAMMERS. Sarajevo Airport: They decline online reservations and credit card payments only to tell you that you need to book it through them WITH their insurance which is 4... Ver mais

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2,1

Mau

TrustScore: 2 em 5

140 opiniões

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Todas as opiniões

(140)

78 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Just returned the car and I brought the…

Just returned the car and I brought the car with less fuel and dirty and they didnt charge me anything. Great company!

17 de novembro de 2025
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear customer,

Thank you for your review! We’re glad to hear you had a positive experience with us. We always aim to be fair and understanding with our customers.

We appreciate your trust and hope to welcome you again soon!

387 Rent a car Team

Classificada 5 em 5 estrelas

We got clean car and also new car and…

We got clean car and also new car and everything was perfect, the staff was great all reccomendations.

17 de novembro de 2025
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Resposta da 387 Rent a Car

Dear Customer,

Thank you for your wonderful feedback! We’re delighted to hear that you received a clean, new car and that everything was perfect. Our team truly appreciates your kind words and recommendation.

We hope to see you again on your next trip!

387 Rent a car Team

Classificada 5 em 5 estrelas

Sve pohvale za uposlenika Edina

Sve pohvale za uposlenika Edina. Auta su sva jako očuvana i novije godište. Edin nam je sve objasnio i bio je dostupan za svako pitanje.
Cistoca automobila je za svaku pohvalu, kao i cijena.
Sve preporuke

11 de outubro de 2025
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Poštovani,

Hvala vam najljepše na izdvojenom vremenu i prekrasnoj recenziji. Izuzetno nam je drago čuti da ste zadovoljni našim vozilima i uslugom. Posebno nas raduje što je naš kolega Edin ispunio vaša očekivanja i pružio vam potpunu podršku tokom najma.

Vaše riječi pohvale za čistoću, kvalitet vozila i cijene mnogo nam znače i motivišu nas da nastavimo pružati što bolju uslugu.

Hvala vam na preporukama i radujemo se ponovnom susretu.

Srdačan pozdrav,
387 Rent a car Team

Classificada 5 em 5 estrelas

Sve pohvale za uslugu,profesionalno i…

Sve pohvale za uslugu,profesionalno i na nivou!

17 de novembro de 2025
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Poštovani,

Hvala vam na lijepim riječima i ukazanom povjerenju. Drago nam je što ste zadovoljni našom uslugom i što smo ispunili vaša očekivanja.

Radujemo se ponovnoj saradnji.

Srdačan pozdrav,
387 Rent a car Team

Classificada 5 em 5 estrelas

Dobili smo upgrade

Dobili smo upgrade, rezervisali smo manuelca a dobili smo automatic. I velike pohvale za Edina sto nam je pomogao u vezi puknute gume. Sve super vidimo se opet.

17 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Najbolja rent-a-car usluga koju sam do…

Najbolja rent-a-car usluga koju sam do sada imala!
Ako tražite rent a car gdje ćete dobiti vrhunska vozila, fer uslove i uslugu na nivou, onda ste na pravom mjestu. Auta su maksimalno očuvana, moderna, čista i spremna za put bez ikakvog stresa — baš ono što čovjek želi kada iznajmljuje automobil.
Posebnu pohvalu zaslužuje Edin. Rijetko se sreće radnik koji je ovako profesionalan, ljubazan i posvećen. Sve objasni jasno, bez skrivenih stavki, uvijek je spreman pomoći i stvarno se trudi da klijent ode zadovoljan. Njegov pristup pravi ogromnu razliku i podiže cijelo iskustvo na viši nivo.
Ukratko: fantastična auta, odlične cijene i vrhunska usluga — Edin je broj jedan!
Preporučujem svima od srca.

8 de novembro de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Great service an great car

Great service an great car, all we needed for our 5 day trip. Thank you guys !

15 de novembro de 2025
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear customer,

Thank you so much for your kind words! We’re really happy to hear that both the service and the car met your expectations during your 5-day trip. It was a pleasure having you as our customer, and we hope to see you again on your next visit!

387 Rent a car Team

Classificada 1 em 5 estrelas

I consider this company cheap, as well as its service. There are no signs where their service booth is located. We lost an hour while the airport employees found their location. The car was supposed t

I consider this company cheap, as well as its service. There are no signs where their service booth is located. We lost an hour while the airport employees found their location. The car was supposed to be a Volkswagen Golf automatic, but there was a Skoda Scala available, which was full of dents, scratches and a crack in the windshield. Almost the entire car was damaged. When returning it, they complained about a stain on the passenger door and wanted to collect money from the insurance company. I wiped this stain with my finger, because at night when I received it, I did not replace this stain from some marker. The employee of this company did not understand and demanded compensation. I refused and wiped this stain in a minute. Such a car should be taken to the workshop for service, and not given to customers with claims after returning. It is low and despicable to conduct business like this. Complete negativity and humiliation. Saraevo airport, October, 2025.
Don't believe to them replays, rubbish. Don't trust that crowd, it's not company, money maker 🤮

23 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I have rented vehicles from 387 Rent a…

I have rented vehicles from 387 Rent a Car on several occasions, and each time the experience has been excellent. The pricing is highly competitive and exceptionally fair. The vehicles have consistently matched their descriptions and were in very good condition.

The agency is conveniently located at the far end of the airport parking area, making it easy to find and access. The staff are courteous, professional, and take the time to provide clear and thorough explanations. The security deposit is, as is standard practice, held on the credit card — a process that has always been handled smoothly and without any issues.

Overall, 387 Rent a Car offers outstanding value for money and is a company I can recommend without reservation.

9 de novembro de 2025
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logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear Customer,

Thank you sincerely for taking the time to share such a detailed and positive review. We are truly delighted to hear that your experiences with 387 Rent a Car have consistently met your expectations.

It is wonderful to know that you found our pricing fair, our vehicles reliable, and our location convenient for smooth pick-up and drop-off. We especially appreciate your kind words about our team — providing clear communication and professional service is something we take great pride in.

We are also glad that the security deposit process has always been transparent and seamless for you. Your trust means a lot to us.

Thank you once again for your recommendation. We look forward to welcoming you back on your next visit and continuing to provide service that lives up to your expectations.

Warm regards,
387 Rent a Car Team

Classificada 5 em 5 estrelas

Everything is fine and beyond…

Everything is fine and beyond expectation.

12 de novembro de 2025
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logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear Emre,

Thank you for your wonderful feedback!
We’re delighted to hear that everything was beyond your expectations.
Your satisfaction inspires us to keep delivering the best service and experience at 387 Rent a Car. 🚗✨

387 Rent a car Team

Classificada 5 em 5 estrelas

Çok iyi

Çok memnum kaldık. Arabalar yeni ve fiyatları uygun. Biz full kasko aldık, ve depozito almadılar. Tavsiye ediyorum.

1 de novembro de 2025
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logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear Velid,

Thank you so much for your wonderful feedback!
We’re delighted to hear that you were satisfied with our vehicles and service.
Your trust means a lot to us, and we truly appreciate your recommendation. 🚗✨

387 Rent a car Team

Classificada 5 em 5 estrelas

Odlicna firma

Odlicna firma, odlicna auta i super usluga. Hvala puno

7 de novembro de 2025
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Poštovani Luka,

Hvala vam na izvrsnoj recenziji i povjerenju koje ste nam ukazali.

Drago nam je što ste zadovoljni našim vozilima i kvalitetom usluge.

Vaše zadovoljstvo nam je najveća motivacija da i dalje pružamo vrhunsku uslugu svakom klijentu.

387 Rent a car Team

Classificada 1 em 5 estrelas

A fuir !

Très mauvaise expérience avec cette agence de location.
Nous avions réservé et prépayé une voiture auprès de 387 Rent a Car, avec tous les documents nécessaires.
À notre arrivée à l’aéroport de Skopje, notre avion avait 20 minutes de retard, le personnel a refusé de nous remettre le véhicule.
Pire encore, ils ont tenté de nous faire payer une nouvelle réservation, à un prix bien plus élevé que celui déjà réglé — une pratique que je considère comme malhonnête et abusive.

Aucune volonté d’arrangement, aucun geste commercial, ni assistance minimale.
Je déconseille fortement cette agence, qui manque totalement de professionnalisme et de respect envers ses clients.

30 de outubro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible car rental company

Terrible car rental company — you have to leave such a huge deposit that you could practically buy a car with it. They don’t reply to emails or Viber messages at all — so much for the company’s professionalism. And of course, when you cancel, they don’t refund your money. I have no idea who allows people like this to operate in the capital of Bosnia and Herzegovina!!!

17 de outubro de 2025
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear Nermina,

After reviewing your reservation, we would like to clarify several facts which clearly demonstrate that your claims are inaccurate. The deposit you mentioned was €1,200, while the vehicle you reserved is a 2025 model. The deposit, which is clearly displayed and available at the time of booking, represents less than 5% of the total vehicle value, and in no way constitutes an amount sufficient to purchase the vehicle, as you suggested.

Furthermore, the main reason you did not pick up the vehicle is that you did not read the requirement that a credit card is necessary to collect the vehicle. This condition is clearly stated at the time of booking and is essential for a valid vehicle pickup.

Regarding your claim that we do not respond to emails, this is completely untrue. You received a reply well within the legal timeframe of 8 days, which we can document.

Finally, regarding the refund – the procedure is clearly explained, and your claims that the money is not refunded are false and damaging to our reputation. You also have no evidence to support your assertion, further confirming that these are unfounded and malicious statements.

Such statements, besides being inaccurate, damage the professional reputation of our company and are considered unacceptable and unjustified.

Sincerely,
387 Rent a Car

Classificada 1 em 5 estrelas

Do not book here - they lie to their clients and steal their money

stay away from them. you cannot say anything good related to this unprofessional company. I waited after my flight with my 3 kids and my wife over 1 hour in the queue outside in the heat. they were handling every client very slowly. a lot of customers were upset I noticed when they came out of the office. when it was my turn it turned out that they had no credit card machine, so they couldnt charge my credit card. they tried it with some alternative method online and I approved it on my app and made a screenshot of it - but they still said it didnt work. also i called my banker in their presence who confirmed that my card was working. after another hour of loosing my time with them and with no result. they said i would get my deposit back. i went next door to another company and booked a more expensive car, because there was no reservation before with the same credit card that worked perfectly well. this company kept the deposit and still refuses to pay me back though i have provided all the proof and evidence.

22 de julho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

SIMPLY STAY AWAY FROM THEM

i DONY KNOW HOW THEY HAVE DON ETHIS BUT SEEM TO HAVE REMOVED MY REVIEW FROM GOOGLE REVIEWS.(WHEN I LAST CHECKED THERE WERE OVER 30 NEGATIVE REVIEWS.
STAY AWARE FROM THEM, THEY ARE CRIMINALS AND LIARS, USING SCAMMING TECHNQUES TO STEAL/CON EVERY PENNY FROM US.
SIMPLY STAY AWAY.

9 de outubro de 2024
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear Mohammad,

It’s truly astonishing to read such outrageous accusations. For the record: your review was never removed by us. All feedback on Google is visible according to their system, and your claim is completely false.

Let’s clarify the facts: your experience does not reflect the reality of our services. We operate transparently, with clear terms for deposits, vehicle pickups, and refunds – all of which are fully documented and communicated. Your attempts to portray us as “criminals” and “liars” are not only unfounded, they are defaming our company without evidence.

We suggest being more careful with your words in public forums. Misrepresenting facts in such an aggressive manner damages your credibility more than ours.

Sincerely,
387 Rent a Car

Classificada 1 em 5 estrelas

Das ist eine Katastrophe.

Das ist eine Katastrophe.
Ich habe mein Auto um 24:00 Uhr nicht erhalten, da meine Kreditkarte bei Ihnen nicht funktioniert hat – bei der Konkurrenz jedoch schon. Bis jetzt habe ich meine Buchung ausserdem noch nicht zurückerstattet bekommen.

7 de agosto de 2025
Opinião espontânea
logótipo da 387 Rent a Car

Resposta da 387 Rent a Car

Dear Customer,

Thank you for sharing your feedback.

We would like to clarify that the issue you experienced was not caused by our system or processes, which operate normally and without problems.

Regarding the refund, please note that the payment for your reservation was not made directly to 387 Rent a Car, and therefore we are not responsible for the handling or timing of that transaction. As such, we consider this matter unrelated to the quality of service provided by our team.

We always strive to ensure smooth and reliable service for our clients, and we hope this clarifies the situation.

Best regards,
387 Rent a Car Team

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