Really helpful and willing to keep my internet connection live whilst awaiting next universal credit payment... Fast enough internet 🛜 speed for a social tariff of £13.50 for the first year then dou... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Luke answered all my questions/queries straight away and got me the best deal with a better package than I originally went for. He got all my details and then I swiftly got the confirmation email an... Ver mais
Lost broadband when an engineer carried an installation for a neighbour. Contact staff were helpful and an engineer fixed the problem the next day. Sh*t happens, what matters is how you put it right.... Ver mais
I had a chat with Ajmal regarding billing issues. I had received an offer for free three months on a referral from a friend, and despite applying for the offer I was still charged for the first month... Ver mais
4,6
Excelente
12 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 99% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Siya was very helpful.
Siya was very helpful.. service was top notch
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Network plays up every 6 months but…
Network plays up every 6 months but when it runs, it runs well.
Aneeq was a great help and helped me get back online today. Now it’s working fine again.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Great service and technical support
Great service and technical support. Emmy was especially helpful!
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Luwam was very helpful onthe phone
Luwam was very helpful onthe phone. Was quick and painless unlike most renewals
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Happy new customer
I received regular emails and texts with lots of information on each and every stage of the installation, without lots of technical jargon. Engineer Fraser was lovely and very respectful of my property, making sure there was no mess. Would not hesitate to recommend this company.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that you found our updates clear and informative throughout the installation process. 🌟 It's fantastic to know that Fraser provided such professional service, treated your property with respect and ensured everything was left clean and tidy. We'll be sure to pass your kind feedback on to Fraser and the team.
Good old fashioned customer service
Customer service agent Fasil was a pleasure to deal with on the phone, he was professional, courteous and helpful, he discounted me for having paid for 900mb for the last 12 months, the highest speed I get is 500mb. Fasil is a credit to the company
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Fasil was professional, courteous and helpful throughout your call. 🌟 It's great to know he took the time to address your concerns and find a solution regarding the speeds on your package. We'll be sure to pass your kind feedback on to Fasil and the team.
I spoke with Zahida over the phone a…
I spoke with Zahida over the phone a few minutes ago. She is a very understanding individual and an ABSOLUTE STAR! Definitely best customer representative I've ever come across.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Zahida provided such outstanding support and made such a positive impression. 🌟 It's fantastic to know she was understanding, helpful and able to deliver the level of customer service you were looking for. We'll be sure to pass your kind feedback on to Zahida and the team.
Was great speaking to them for the…
Was great speaking to them for the first time and everything I had an issue with was resolved
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Emmy was fantastic
Emmy was fantastic, very seamless and helpful customer service.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Excellent personal customer service…
Excellent personal customer service treated with professionalism and sorted my issue quickly.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
I had spoken to Kay she was really good and helpful
I had spoken to Kay she was really helpful throughout the whole process would recommend her she did a really great job
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Hi there, thank you for taking the time to leave this review. We're delighted to hear that Kay was so helpful throughout the process and provided such great support. 🌟 It's fantastic to know she made everything straightforward and left such a positive impression. We'll be sure to pass your kind feedback on to Kay and the team.
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
The gentleman (Jordan.S)who assisted me…
The gentleman (Jordan.S)who assisted me was very calm—since I am not a native speaker—and respected my decision not to set up a direct debit.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Was very confused about everything to…
Was very confused about everything to do with the contract but Benjamin went through everything and sorted me the best deal and put my mind at ease. Very professional and understanding.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
Patient, Understanding Professional …
The employer interacted and responded with a High Standard of Patience, Understanding, Professionalism and Knowledge in response to my call. I have a hearing impairment and often am hesitant to make contacts by a phone call. His "Aadnan" was wonderful. Thank you
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Excellent and quick service
Excellent and quick service, very tidy and efficient throughout. 2 thorough and friendly engineers. Constantly updated regularly by 4th utility and connected immediately.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Router Installation and Activation Support
Lewis was very helpful in escalating my concern to the relevant engineering team regarding the router installation and activation. I hope the issue will be resolved as soon as possible.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Very thorough and helpful.
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
Lovely customer service spoke with David
I had a wonderful experience today .David Cordwell was very kind ,polite and helpful. Excellent customer service
1 de outubro de 2026
Opinião espontânea
Resposta da 4thutility
Thank you so much for your review! We appreciate your feedback!
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