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Extremely Difficult Cancellation Process – Proceed with Caution

I booked airport parking through A1 Airport Parking and shortly afterwards decided to cancel my booking after reading other customer reviews.

My experience trying to cancel and obtain a refund was extremely frustrating. Over several days I:

Sent multiple emails requesting cancellation but received no response.
Used the online chat service several times and was told my cancellation had been logged and that I would receive a refund, but I did not receive any confirmation.
Called the customer service number repeatedly. On the occasions I managed to speak with someone, I was assured that my booking would be cancelled and that I would receive confirmation and a refund within a few days. However, no confirmation arrived.

The cancellation process felt confusing and difficult to navigate. I was repeatedly directed between different channels without receiving a clear resolution.

Eventually, after making further enquiries with the parking operator, I was able to obtain confirmation that my booking had been cancelled and that a refund was being processed. At the time of writing, I am still waiting for the refund to be completed.

Based on my experience, I would strongly recommend that anyone considering booking carefully researches recent customer reviews and ensures they understand the cancellation policy before making a reservation.

My main concern is not the parking service itself, as I never actually used it, but rather the lack of communication and the difficulty I experienced when trying to cancel my booking.

I will update this review if and when the refund is successfully received.

Do not use this park, they charge you when you get there another £20 for drop off and pick up, which they don’t tell you you book.

Beware, lies,lies lies!

Never use again!

Please avoid using these people, i paid my money turned up on time followed instructions then after waiting over 40 minutes i had to leave my car in the shortstay carpark in Bristol because they were rude and didn't answer the phone when i rang for the last time. all together parking cost me £447.00. what a rip off please beware

. SCAM DO NOT USE !!!! It doesn’t even deserve 1 star! Absolutely disgusting. Left to wait 5 hours for car. Excuse after excuse. Found the car in the carpark we got NCP to check the reg, it hadn’t been taken out of the car park since we dropped it off 10 days ago ! Had to get someone to drive down with my spare key and a bill of £762 to get out of the car park !!!! They still have my car key and then after 5 hours wait they had the cheek to ring me and ask for £20 cash for the driver to drop the car off !!! At which point we was already in the car and driving home ! Contacted the police and before I even said the name of the company they said it to me !!! Do not use. They also operate as Executive LGW Meet and Greet as it is the same phone number. When phoning them before we found the car , still in the car park,they just swore down the phone and hanging up the phone on us . There were 2 other couples there at the same time with the same problem from the same company . If you have already booked with these companies I would rather lose the booking fee than a hefty car parking fee and stress at the end of your holiday .

Very bad experience. Avoid this parking service at Luton Airport.

When I booked, the photos online showed a normal, clean, secure parking area. In reality, the place is like a ruin — no proper asphalt, just dust, stones, mud, rubbish, and cars left in a terrible condition. It does not look like a professional parking facility at all.

They took our car somewhere else without explaining where. When we arrived, our car was not where we left it, and we had to wait around 30 minutes in the sun with our family, including a 4-year-old child and a 15-year-old child, in a dirty area surrounded by rubbish.

There was no proper shuttle service available. One of their staff even drove us to the airport in our own personal car, which is completely unacceptable.

When we returned from our trip, we had to wait another 30 minutes because the car was still not there. The vehicle looked like it had been used while we were away. I later found many other complaints online from people saying their cars were also driven and used during their holidays, and some even received fines at home while they were abroad.

There is no proper office or professional customer service. When you try to contact someone, calls are answered from Pakistan and communication is very difficult.

I would strongly advise people NOT to use this service.

Minus stars - Appalling. You turn up to what looks like a scrap yard.
I was told to park my car behind another. I got out to find a car in a sandwich bag on the floor, I handed this in and the worker didnt seem fazed that they had lost a key.
We were charged an additional £17.00 before allowing us in our transfer transport.
We got into a white mini van which looked like a building site inside. So dirty and the driving made all passengers sick. We all felt relieved to get out and still be alive.

On the way back to get collected from the airport, I rung 40mins before like its advertised. I was told 30mins and no other information. 45mins later I called to ask for details of the car and where abouts. I was rudely told driving will call you when hes really and hung up on.

Driver called 35mins later asking where I was. Explained the floor level and the parking letter. 20mins later he turned up calls me and asked where I am, to the find him at a different letter completely and we were told to come to him as it was too busy for him to drive over to us.

When we arrived at the car, the car was parked in the middle of the dusty tracks with my keys on the windscreen for anyone to take and the car thick with dust. Would have looked cleaner after a sand storm.

One couple we traveled back to the car park with, the company had lost the car keys to their car. Felt awful for them.

Would never use again and do not recommend

DO NOT USE THIS COMPANY. LOST CAR KEYS. Worst parking experience I have ever had. There was nothing professional or safe about any part of this service.
When we dropped the car off for our airport transfer, they immediately took my keys. On our return, they completely forgot to pick us up. We called the company repeatedly on every number they provided, no answer at all. Two hours later, we finally got a message saying someone was on their way.
We were then collected in a dodgy van with a door that didn’t even close properly and was literally tied shut with rope. When we arrived back, they informed me they had lost my car keys and couldn’t find them anywhere. We ended up waiting seven hours for a locksmith, and they still haven’t located my original keys.
I’ve sent two complaint emails with no acknowledgement. When I called the main line, a rude man put me on hold and then hung up on me.
To make things worse, my car smelled strongly of cigarettes, had clearly been driven, and was left messy, dirty and with a sticky steering wheel.
Absolutely furious. Do not use this company.

Absolutely awful DO NOT USE!
Booked the meet and greet service had to wait for the guy to get there despite multiple phone calls from A1 confirming when we would be there. This resulted in us having to pay more on the ticket. Rang when returning to the UK; they told us 40 minutes (we had rang from baggage claim as unstructured) instead we had to wait an hour. When I spoke to them on the phone and explained that you shouldn’t call it meet and greet the guy simply chuckled, said it would be a further 15 minutes and put the phone down.

Absolutely awful service from this meet and greet company at Stansted Airport. Staff were extremely rude on the phone and communication throughout was terrible. After landing, we were left waiting over 2 hours to get our car back with barely any updates or apology. Trying to contact them was frustrating and unhelpful the entire time. Completely ruined the end of our trip. Would never use this company again and definitely would not recommend to anyone beware!

Don’t use this service I think it might all be a scam but is definitely not a capable company that’s for sure.

Parked with the company and it is definitely not meet and greet. Long walk to terminal.
Damaged car, and then refuses to answer my calls, emails and what’s app. Trading under 7 different names for the same people. Bristol airport are aware of the fraud being committed and the police involved but somehow still allow them to trade at their airports. They have been asked to leave according to the airport on a number of occasions.
Mercades damaged, car seats all removed and an additional 60 miles on the clock!

FRAUDULENT COMPANY!!
Stay away from this company.
They operate under multiple business names and the whole experience has been a nightmare from start to finish.
Their driver crashed our car, and since then we've been ignored, passed around departments, and left without proper answers. We were told it could take up to 5 days just to hear back from the claims department, despite the seriousness of the incident.
What makes it worse is that the "third-party" company organising the bookings appears to be owned by the same people, so there's no real accountability - just another layer of excuses.
Communication has been awful. Calls go unanswered, staff hang up when you ask for updates, and nobody takes responsibility.
Absolutely unacceptable service. Avoid this company and any of the other business names they trade under.
Some other company associated are
Swift parking LTD
Meet and greet Bristol airport parking services
LBS1 trading Ltd Parking for you compare airport parking
Stansted airport cheep park
Budget Bristol airport
GLd1 Ltd
Airport parking
Some of these businesses are even linked to laundry shops! FRAUD

Also be aware that Bristol airport are very much aware these fraudsters operate out of the airport car park and choose to do very little to stop this happening!!
Police are also involved!!
Do your homework before booking.
Share and post far and wide

Beware of this company’s hidden charges. You are not told about them until after you pay. They charged an extra £10 levy fee for dropping off at the airport and another £10 levy fee for picking up.
I also paid an extra £2 for cancellation cover, but when I called, I was told I still might not receive a full refund.
On top of that, the person on the phone was very difficult to understand, which made the whole experience even more frustrating.

Please do not use this company!! Horrendous. Flew from Bristol Airport, followed all instructions and gave plenty of notice on departure and arrival - they were late on both. On departure they were over 25 mins late and communication was terrible. Barely spoke English, kept saying will be 5 minutes. No apology even though they could have made us miss our flight. On return it was much the same but had to ring over 10 times to even get an answer. Person barely understood English and said 5 minutes. 40 minutes later and another 10 calls and they finally arrived - car was filthy but luckily no damage. No apology and I'm pretty sure the guy was laughing when I explained the situation. We weren't the only ones experiencing this unfortunately and I'm not surprised based on these reviews, just wish I'd seen these before - avoid avoid avoid!!

A truly terrifying experience. I’m still considering calling the police about the experience I had with A1 airport parking at Bristol. If you like the feeling of being in a horror film this is the “company” for you.
Cracked windscreen, drug dealers on the shuttle bus, inaccessible road to the pitch black field where you leave your car. All in all I thought I was going to die.

Scammer. Avoid

Luton: Extremely disappointing service. When I arrived at the airport to drop off my vehicle, I was left waiting for more than 30 minutes for a driver to collect it. During that time, I had to call repeatedly for updates and was told on several occasions that the driver was "10 minutes away," which proved to be inaccurate. The delay was entirely on the company's side, yet I subsequently received a parking charge as a result of having to wait in the drop-off area for their driver to arrive. Communication was poor throughout, and no satisfactory explanation or resolution was offered. I paid for a meet-and-greet service for convenience, but instead experienced unnecessary stress, wasted time, and additional costs.

This is my first review I’ve ever left in my life. If I could give 0 I would. Absolute scammers and most unprofessional place I’ve ever come across in my life. Couldn’t believe the state of the “car park” which looked like a co part salvage yard with all the cars and no organisation at all.So unprofessional trying to tell me I can’t have my car when I returned at 3am as they tried making out we was a day late. Very rude to my partner on the phone when she called them to ask to be picked up when we landed ( which they stated for us to do) . £20 pick up and £20 drop off on top of what you pay which I never knew about until I dropped the car off. When I called them to be picked up they wouldn’t do it until I sent them £20 over bank transfer (have messages as proof) I refused to pay over the phone and we got picked up, taken back to their “site” when greeted with some bloke telling me I can’t have my car because I’m late who then got in a strop when I threatened him with police for not giving my car back. I could go on for hours talking about how bad of an experience me and my partner had with this “company”. AVOID AT ALL COSTS PEOPLE!!!

I had to give one star to do the review

🚨 EXTREME SAFETY WARNING FOR STANSTED TRAVELLERS / LOCAL RESIDENTS 🚨Please do not let your family go through the terrifying nightmare we just experienced. If you are booking airport parking for London Stansted, AVOID "PARK PILOT LTD" at all costs (they also use various cheap meet-and-greet website names).We booked directly, but our trip ended up being an absolute hazard, especially travelling with our 5-month-old baby.What they did to us:❌ Cash Extortion: Forced us to pay unlisted mandatory charges in cash right on arrival.❌ Stranded at 2 AM: Upon landing, they ignored our calls for nearly an hour. We were left stranded with an infant at the airport for over 3 hours, finally getting to our cars at 5 AM.❌ Gross Disorganisation: They couldn't find our keys or our cars, and at one point literally handed us the keys to someone else's vehicle!❌ Dangerous Minibus Transport (See Photos): They piled two busloads of angry people onto one small transit minibus. Luggage was piled on top of passengers—I had a pushchair wedged over my head while holding my 5-month-old baby.❌ Physical Intimidation: When my partner calmly questioned them about the missing keys and safety risks, their staff member aggressively barked, "Do you want to fight right now?"I have already filed formal evidence and photos with Trading Standards and the DVSA for vehicle safety violations.To Local Residents: If you notice a sudden influx of cars parked in fields around Elsenham, Takeley, or Bishop's Stortford, this company is operating chaotic, unsecure off-site mud compounds and treating customers like animals.To Travellers: Do not risk your car keys or your family's safety for a cheap quote. Stick to official airport parking. Please share this to save another family from going through this

How I sincerely wish my husband would’ve read these reviews beforehand!!!!!

A SHOCKING company and a SHOCKING experience!!! Please AVOID at all costs!!!