aava swim Opiniões 82

I ordered a bikini, which unfortunately hasn't arrived due to COVID-related delivery difficulties.
However, customer service is really helpful and generous, trying to sort this out. The swimsuit I received in the meantime is of excellent quality.

I ordered months ago and have not received my order or a refund. Aava support keeps telling me it’s on its way, stringing me along.

I got the tracking number and called the carrier, they told me that Aava did not do legal required importation paperwork and that they cannot send me my product.

Aava has declined to give me a refund despite repeated asks. I feel scammed.

Placed an order through them in June, all the way to Malaysia. Given local transport was a headache, was a struggle to locate a parcel that got lost. Customer Support was helpful and responsive, and they sent a new swimsuit for free!

So in spite of the logistical headache, made up for in service and final outcome. Swimsuit is great and can’t wait to put it on!

Positive experience contrary to most reviews here, so I ordered a swimsuit and a towel to Estonia in August without reading any reviews and received my parcel tracking link. About 10 days passed and I started to get a bit anxious, which is when I read the reviews and got pretty mortified. I wrote and email to their customer support this Sunday and on Monday I had a reply in my mailbox, apparently their email system created an USPS tracking code automatically but actually it was shipped by Deutsche post. The new tracking code showed that my order was already in my local post office, which I went and picked up and omg, this swimsuit is amazing and fits perfectly, love it to bits. No extra post fees either but the customer support did tell me that if I should incur any fees they will be reimbursed. Anyways my experience with Aavaswim got off to a rocky start but had a very happy ending. So if you care about the environment and want to look amazing in a new swimsuit then I definitely recommend Aavaswim. Thank you Aavaswim and Sandra O., the lovely customer service person, who got my issue sorted quickly :)

Vollkommen unorganisiert und nicht zu empfehlen. Ich habe wochenlange auf meine Badeanzug gewartet, Dann kam er endlich. Gefällt mir aber nicht so gut, dass ich ihn behalten möchte. - Rückgabe wird mir verwehrt, nur Austausch auf andere Größe oder Modell.
Und am aller ärgerlichsten: seither kamen zwei weitere Badeanzüge, offensichtlich direkt aus den USA, für den ersten hat leider meine Familie Zoll bezahlt, als ich nicht zu Hause war, für den zweiten habe ich die Angabe dann schon verweigert. - Desaster!!!

A lot of people might be hesitant to order from this company because of the seemingly bad reviews. I would like to ensure anyone out there thinking to order or waiting for their order to arrive, that you are in good hands! I've reached out to Aava swim's customer service many times and I always receive sincere answers. My order got lost in the mail and I waited a long time for it to arrive, but it never did. Aava swim resent the exact same order very quickly and it arrived in two days. Just have some patience and their very friendly customer service will get back to you! Would recommend this to others also especially because of the recycled plastic material for their swimsuits :)

I ordered on April 23. On June 16, I received an email saying my order shipped. When I used the tracking number provided, the UPS website says they haven’t received the package yet. On August 4, I emailed aava swim to find out what’s going on. The company’s response On August 10 was as follows:

“I have just looked into your order and can see that it has already been fulfilled, packaged up and has been picked up by the courier. Strangely it seems that my system has not picked up on the tracking updates, so I have written directly to our warehouse for them to send that through to me. As soon as I have received it I will be back in touch to share that with you.”

It’s now August 18 and I haven’t heard back from the company and the UPS website still says they haven’t received the package from aava swim. I sincerely wish I had seen these reviews back in April because I never would have ordered this expensive imaginary swimsuit.

Update on November 4, 2020:
My bathing suit finally arrived today and I love it! While I started to think the company was a scam given the very long wait of about 7 months, I found out today that it’s not and got my bathing suit! The company always responded to my emails within 2 days and if the turn-around had been like 5 months faster then I would have given 5 stars.

I got my swimsuit! I really had to write a lot, this company and I was very worried, but as it turned out, in vain! I liked the quality of the material and the tailoring. In the end, I'm glad I got my swimsuit and I'm very happy with it. I thank the company and the managers who communicated with me.

If I had just visited this site, I would never have ordered their own swimsuit! They charged $ 130 from my card and do not respond to emails and messages! It's terribly I'm very upset and I don't know how to get my money back it's very bad that they do this to people and looking at the review there are a lot of us !!!!

I ordered back in late March and by May was hounding their customer service. I did not realise, like many on Trustpilot, that the order was coming from the USA. They kindly finally resent me the swimsuit from their new German distribution centre which was well received a couple of weeks later. Now it is August 5 and I received a form from Royal Mail that I owed nearly £25 in customs fees - I went to pay and opened the package and it is my first swimsuit. So that suit not only cost me £25 but also took 4 months to get to me.

Hatte im April einen Badeanzug von Aava Swim aus den USA bestellt. Kam aber bis Juni nicht (denke aus Pandemie Gründen). Ich wollte dann mein Geld zurück, und der Kundenservice hat mir einen neuen, anderen Badeanzug kostenlos geschickt. Am Ende kam der ursprünglich bestellte Badeanzug sowie der neue an. Jetzt habe ich zwei Badeanzüge für den halben Preis. Super Kundenservice!

Don’t trust the new reviews- they’re obviously fake after Aava swim found out about trustpilot. This actually already says a lot about the company itself. As so many others here I’ve ordered a bikini, waited over 2 weeks until I asked what’s going on. They just gave me the excuse about the recent situation and said it’s definitely going to be send within 2 weeks. Waited another 2 weeks and of course they didn’t send it. I never got a reply via email - I always had to leave comments on Instagram until they finally replied. I than decided to cancel my order as I was not willing to wait another couple of weeks. Thankfully they refunded me the money quite fast. However, they need to work on they customer service and stop with the excuses! Obviously they have problems sending out orders on time so they should inform the customer beforehand!

Wunderschöne Designs, tolle Qualität und dann noch Nachhaltig! Kann ich sehr empfehlen. Kundenservice war so schnell und super unkompliziert.

Zurücksendung eines 200 gramm schweren Badeanzuges kostet beinahe 20 Euro und es ist eine Frechheit dass das Unternehmen nichts davon übernimmt und dann auch noch 3 Wochen für die Rücküberweisung braucht (die dann auch noch deutlich weniger war wegen schlechtem Wechselkurs!) in Summe nur ein Minusgeschäft für mich gewesen.

Dont order anything from this Company !! I ordered 28 april and it is now 24 of july and i haven’t heard anything !!! Very bad service and they have stolen my money !! They shouldn’t egen have one Star ! They Deserve none !!!

Horrific company go ordered the swim suit, two months later I get a card through the door for custom fees, I asked the company to make the payment directly they said I needed to pay it and the would refund. That is NEVER going to happen I have asked for a full refund but don't hold out much hope. Awful Awful Never USE

UPDATED REVEIW. I ordered in May and received my package in July. with a Royal Mail Import Tax Fee to Pay (£25!) This was about to become the most expensive swimwear I’ve ever bought. However I have finally got in touch with them, they have a new team in Berlin, and I have been refunded the £25 fee. So, I would recommend to people that they continue to attempt to communicate with them, what worked for me was putting my complaint on their Instagram posts. I can see many other people complaining about this company too. Whilst their customer service has been rubbish to date, I hope that their new customer service team will improve this for everyone going forward. I will say that the quality of their garments is great, and they are really good designs. I've given them feedback on their customer service. So, if you want to shop with them, just be aware you might wait longer than you want for communication with them.

Turns out this company is based in US and you get hit with a high customs charge (30% of the cost) if you are based in the UK so what is an already overpriced swimming costume then becomes an exceptionally expensive swimming costumer. Don't bother. The company have not responded to any of my messages.

As many others I did not receive my order - and never got any answers back on email correspondence. Do not trust this company.

[Updated Aug 2020 following liaison with aava customer service]

The two swimsuits I received are nice, and the fact they are from sustainable sources is great, however they are expensive for what seem like average quality.

In my previous version of this review I detailed the issues I had with it not being clear in the buying steps on the website that this was a US company that only ships from the US resulting in a long wait and steep customs charges for a UK order (despite being sold in £sterling). However having subsequently seen other reviews where customers got a refund for the customs charges after contacting aava.swim I did the same. They did refund the customs charges and *apparently* now have a warehouse in Germany so orders can be shipped within the EU without incurring import taxes. So in fairness I’ve upgraded my score from 1* to 3*. I’m not sure whether I’d buy from them again but at least their customer service was finally responsive.

Never received my item and no response on message even they read it. Seems like lots of people had same experience on their instagram account review !