Price & product earned the rating. There's a big watch out though. You did not mark the shipment as a repaired item. Consequently the Useless Parcel Service UPS charged full duty and VAT which I no... Ver mais
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Mijn Mercedes zakte en ik zocht naar het probleem. Bij Abcspecialist werd ik van het begin tot het einde deskundig bijgestaan. Er werd geluisterd, meegedacht en uitleg gegeven. Enkele dagen later moch... Ver mais
A empresa respondeu
My SL55 ABC packed up a couple of years ago & these were the only people I could find to offer a reconditioned unit. Unfortunately the pump they originally sent looked a used unit & after the Indepen... Ver mais
A empresa respondeu
ABC Specialist are a great team and well organised, even helped with a transfer problem, dispatch was quick and timely, product purchased was of good quality well made.
A empresa respondeu
4,1
Bom
21 opiniões
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Respondeu a 100% das suas opiniões negativas
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Price & product earned the rating.
Price & product earned the rating.
There's a big watch out though.
You did not mark the shipment as a repaired item. Consequently the Useless Parcel Service UPS charged full duty and VAT which I now have to try and reclaim from customs. Please do not use those idiots again for shipping. They always cause trouble. FEDEX are way better.
2 de agosto de 2026
Opinião espontânea
Immer wieder Topqualität und schneller…
Immer wieder Topqualität und schneller Service!
23 de julho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Bedankt voor je geweldige review! 😊 Wat fijn om te horen dat je steeds weer tevreden bent over onze topkwaliteit en snelle service. We waarderen je vertrouwen en kijken ernaar uit je de volgende keer weer van dienst te zijn!
SL55 ABC pump replacement.
My SL55 ABC packed up a couple of years ago & these were the only people I could find to offer a reconditioned unit. Unfortunately the pump they originally sent looked a used unit & after the Independent Mercedes mechanic fitted it, it didnt work. Whilst ABC NL replaced it with which was quite obviously a much better looking reconditioned item, I was left with a £700 bill which they refused to reimburse due to their T&Cs.
I was left out of pocket & very unimpressed. This happened in April 2023 but the date of experience doesn't go back that far.
19 de julho de 2025
Opinião espontânea
Resposta da abcspecialist.nl
Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons te horen dat de eerste geleverde ABC-pomp niet naar behoren functioneerde en dat dit voor u extra kosten heeft veroorzaakt.
Zoals u aangeeft, hebben wij de pomp direct vervangen zodra bleek dat er een probleem was met het eerste exemplaar. Hoewel wij begrijpen dat de montagekosten voor u erg vervelend waren, vallen deze – zoals vermeld in onze garantie- en verkoopvoorwaarden – helaas buiten onze aansprakelijkheid. Deze voorwaarden zijn opgesteld omdat wij geen invloed hebben op de werkzaamheden en tarieven van externe garages.
Wij begrijpen dat dit voor u een teleurstellende ervaring is geweest en vinden het jammer dat dit uw indruk van ons bedrijf heeft beïnvloed. Mocht u alsnog met ons in gesprek willen gaan over uw ervaring, dan nodigen wij u van harte uit om contact met ons op te nemen. Wij staan altijd open voor een constructief gesprek.
Met vriendelijke groet,
Team ABC NL
ABC Specialist are a great team and…
ABC Specialist are a great team and well organised, even helped with a transfer problem, dispatch was quick and timely, product purchased was of good quality well made.
10 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Thank you for your kind review! We're delighted to hear that you found our team helpful and well organised. It's great to know we could assist with the transfer issue and that your order arrived quickly. We appreciate your feedback on the quality of the product and are pleased it met your expectations.
Thank you for choosing ABC Specialist, and we look forward to serving you again in the future!
Hello
Hello
Thank you for your promptness, I received the set of o-rings for the Mercedes ABC suspension.. I haven't had time to install them yet to leave a review for quality but I think they are ok. The only negative thing and i give 4 stars rating not 5 is the shipping cost and commission for online payment with visa/mastercard etc. The o-ring kit cost is 39 euros and the shipping cost is 31 euros which had to be done in the European community for the size of an envelope with a maximum weight of 100g and 3.27 euros commission for online payment with Visa. All I can say is that ordering from ABC Specialist is very simple and fast, but for me the shipping costs seem quite high for a 100g envelope sent between countries in Europe.Thank you and I hope you continue to make spare parts for our cars :)))
18 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Thank you for your detailed review and for choosing ABC Specialist.
We're pleased to hear that the ordering process was simple and fast, and that your O-ring kit arrived promptly. We hope the installation goes smoothly and that the parts meet your expectations.
We also appreciate your feedback regarding the shipping and payment costs. We understand that, for a lightweight package, these charges may seem high. Unfortunately, international shipping costs include more than just postage, such as tracking, packaging, handling, and carrier fees. Payment processing fees are charged by the payment providers and are not entirely within our control.
That said, we value your comments and continuously review our shipping and payment options to find the best balance between reliability, speed, and cost for our customers.
Thank you again for your support and encouragement. We remain committed to developing and supplying hard-to-find ABC suspension parts to help keep these vehicles on the road for many years to come.
Kind regards,
The ABC Specialist Team
Ich kann ABC Spezialist nur empfehlen.
Ich kann ABC Spezialist nur empfehlen.
Sehr guter Kunden Kontakt und ein erstklassiger Service.
Hab da das Ventil reparieren lassen.
18 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Vielen Dank für Ihre tolle Bewertung und Ihre Empfehlung!
Es freut uns sehr zu hören, dass Sie mit unserem Kundenservice und unserer Ventilreparatur so zufrieden sind. Unser Ziel ist es, unseren Kunden nicht nur hochwertige Reparaturen, sondern auch einen erstklassigen Service zu bieten.
Vielen Dank für Ihr Vertrauen in ABC Spezialist. Wir wünschen Ihnen weiterhin viel Freude und eine störungsfreie Fahrt mit Ihrem Fahrzeug.
Mit freundlichen Grüßen
Das ABC Spezialist Team
Great service
Great service, could not find part in UK, delivered quickly from abcspecialist.nl
Thank you.
15 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Thank you for your kind review!
We're delighted to hear that we were able to help when the part wasn't available in the UK and that your order arrived quickly. Customer satisfaction is very important to us, and it's great to know you had a positive experience with ABC Specialist.
Thank you for choosing us, and we look forward to helping you again in the future.
Kind regards,
The ABC Specialist Team
Amazing!
Amazing professional team! Parts look and work like new, the ride comfort of my Mercedes is perfect again! Money well spent!
11 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Thank you for your fantastic review!
We're delighted to hear that you're happy with both our team and the quality of the parts. Knowing that your Mercedes is riding comfortably again and performing as it should is exactly what we strive for.
Thank you for placing your trust in us. We truly appreciate your support and are pleased that you feel it was money well spent.
Wishing you many more comfortable and trouble-free miles ahead!
Kind regards,
The ABC Specialist Team
Mijn Mercedes zakte en ik zocht naar…
Mijn Mercedes zakte en ik zocht naar het probleem. Bij Abcspecialist werd ik van het begin tot het einde deskundig bijgestaan. Er werd geluisterd, meegedacht en uitleg gegeven. Enkele dagen later mocht ik de nieuwe onderdelen al ontvangen en ik kan weer genieten van mijn Mercedes. Spontaan krijg ik een lach op het gelaat. Dank u wel ABCspecialist!
11 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Hartelijk dank voor deze prachtige review!
Wat fijn om te horen dat we u van begin tot eind hebben kunnen helpen bij het opsporen en oplossen van het probleem met uw Mercedes. We vinden het belangrijk om goed te luisteren, mee te denken en onze klanten duidelijk advies te geven, dus het is geweldig om te lezen dat u dit zo heeft ervaren.
Nog mooier is dat uw Mercedes weer naar behoren functioneert en dat u er opnieuw van kunt genieten. Dat een rit in uw auto weer een glimlach op uw gezicht tovert, is precies waar we het voor doen!
Bedankt voor uw vertrouwen in ABC Specialist en veel veilige en comfortabele kilometers gewenst.
Met vriendelijke groet,
Het ABC Specialist Team
Prima bedrijf!!Aanrader!!
Perfecte uitleg
Prima gereviseerde schokdempers
Zeer snelle levering
Prima prijs/ kwaliteit verhouding!!
10 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Hartelijk dank voor uw enthousiaste review!
Geweldig om te lezen dat u tevreden bent over de uitleg, de gereviseerde schokdempers, de snelle levering en de prijs-kwaliteitverhouding. We doen ons best om onze klanten niet alleen van hoogwaardige onderdelen te voorzien, maar ook van duidelijke ondersteuning en een vlotte service.
Bedankt voor uw vertrouwen en aanbeveling. Veel rijplezier en veilige kilometers gewenst!
Met vriendelijke groet,
Het ABC Specialist Team
Goede onderdelen
5 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Bedankt voor uw review!
Fijn om te horen dat u tevreden bent met de onderdelen. We streven ernaar om kwalitatief hoogwaardige producten te leveren waarop onze klanten kunnen vertrouwen.
Dank u voor uw vertrouwen in ABC Specialist. We helpen u graag weer bij een volgende bestelling.
Met vriendelijke groet,
Het ABC Specialist Team
Alles Top
Alles Top, von der Bestellung bis hin zur schnellen Lieferung
1 de junho de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Vielen Dank für Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass alles von der Bestellung bis zur schnellen Lieferung reibungslos geklappt hat. Genau so soll es sein – einfach, schnell und zuverlässig.
Vielen Dank für Ihr Vertrauen in ABC Spezialist. Wir freuen uns, Sie auch in Zukunft wieder unterstützen zu dürfen!
Mit freundlichen Grüßen
Das ABC Spezialist Team
Resposta da abcspecialist.nl
Vielen Dank für Ihre positive Bewertung!
Es freut uns sehr zu hören, dass Sie mit der schnellen Lieferung und den fairen Preisen zufrieden sind und alles zu Ihrer Zufriedenheit war. Genau das ist unser Ziel: ein zuverlässiger Service und hochwertige Teile zu einem fairen Preis.
Vielen Dank für Ihr Vertrauen in ABC Spezialist. Wir freuen uns auf Ihre nächste Bestellung!
Mit freundlichen Grüßen
Das ABC Spezialist Team
Vriendelijke klantenservice!
2 de abril de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Hartelijk dank voor uw mooie review!
Fijn om te horen dat u onze klantenservice als vriendelijk heeft ervaren. We vinden het belangrijk om iedereen zo goed en prettig mogelijk te helpen.
Dank u voor uw vertrouwen in ABC Specialist. We staan graag weer voor u klaar bij een volgende keer!
Met vriendelijke groet,
Het ABC Specialist Team
Very friendly and they put my express…
Very friendly and they put my express order in top priority, super flexible!
26 de fevereiro de 2026
Opinião espontânea
Resposta da abcspecialist.nl
Hartelijk dank voor uw mooie review!
Fijn om te horen dat u onze klantenservice als vriendelijk heeft ervaren. We vinden het belangrijk om iedereen zo goed en prettig mogelijk te helpen.
Dank u voor uw vertrouwen in ABC Specialist. We staan graag weer voor u klaar bij een volgende keer!
Met vriendelijke groet,
Het ABC Specialist Team
Good quality parts, hard time being refunded for old ones..
While the equipment supplied is of professional quality, I encountered unexpected and prolonged delays in receiving the refund of the deposit paid for the returned old part.
Review edited on January 23, 2026:
After initiating a PayPal dispute, I received several emails from the vendor requesting that I remain patient. The refund was subsequently processed through PayPal. This experience reinforced the importance of using secure payment methods for international transactions.
Although packaging, delivery, and product quality were excellent, the refund of the core deposit took nearly two months. Greater consistency between product handling and post-sale financial processing would significantly improve the overall customer experience.
I may consider ordering small hardware items again; however, I would be hesitant to purchase high-value parts requiring a substantial refundable deposit.
Update February 12, 2026:
Since posting this review, I have received repeated unsolicited phone calls and messages requesting that I remove or modify it. Some communications referenced potential legal action for defamation. I consider this type of pressure inappropriate.
I have retained records of these communications and have informed Trustpilot so that they may review the situation. If necessary, I reserve the right to pursue appropriate legal remedies.
3 de dezembro de 2025
Opinião espontânea
Resposta da abcspecialist.nl
Dear client, We can see your payment has been refunded. Since your parcel came from France, and we receive many parcels each week, please understand this process can take some days, and there is really no need to doubt or start a complaint.
We have indeed tried to contact you by mail and phone, to solve the issue together with you. But it seems we have not received any reply or answer to our call.
If there are any issues you can contact our customer support.
Top bedrijf en snelle service.
Top bedrijf en snelle service.
De paar slechte reviews hier lijken van 1 persoon te komen...
12 de junho de 2025
Opinião espontânea
Resposta da abcspecialist.nl
Hartelijk dank voor uw mooie review!
Fijn om te horen dat u onze klantenservice als vriendelijk heeft ervaren. We vinden het belangrijk om iedereen zo goed en prettig mogelijk te helpen.
Dank u voor uw vertrouwen in ABC Specialist. We staan graag weer voor u klaar bij een volgende keer!
Met vriendelijke groet,
Het ABC Specialist Team
Great service
Great service, while they replace the dust covers of my struts while I was waiting. Only one hour waiting so it was possible to rebuild the struts to the car very quickly.
10 de junho de 2025
Opinião espontânea
Resposta da abcspecialist.nl
Thank you for your great review!
We’re very pleased to hear that you were happy with our service and that the dust covers on your struts could be replaced quickly while you waited. Being able to get you back on the road within an hour is exactly the kind of efficient service we aim to provide.
Thank you for your trust in ABC Specialist, and we’re always ready to help you again in the future.
Kind regards,
The ABC Specialist Team
Very unprofessional on the agreed…
Very unprofessional on the agreed transactions. They DO NOT return the refunded money. Avoid him at any cost.
28 de março de 2025
Opinião espontânea
Resposta da abcspecialist.nl
We have checked our data and there is no client with your name. We think another person has asked you to leave negative reviews for us.
Libel and slander are forms of insult in which someone's honor or reputation is deliberately damaged by spreading accusations.
-If someone asked you to write this feedback, please rethink. If there are any issues you can contact our customer support.
Fraud
Fraud. Beware of the supposed"professionalism". The refund policy doesn't exist.
14 de fevereiro de 2025
Opinião espontânea
Resposta da abcspecialist.nl
We have checked our data and there is no client with your name. We think another person has asked you to leave negative reviews for us.
Libel and slander are forms of insult in which someone's honor or reputation is deliberately damaged by spreading accusations.
-If someone asked you to write this feedback, please rethink. If there are any issues you can contact our customer support.
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