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Ordered 2 lights 9th December received 31st December
Wrong sized lights have been sent
Contacted company 4/5 times via email….no response
Rang their telephone number…says number not recognised
Contacted via their website…no response
Says there is a chat line open during office hours…..guess what? There’s no way to access it
The quality of the lights I’ve actually received is very good but I just want what I ordered! Is that too much to ask??
Sadly this company’s customer service is shocking so I won’t be recommending or using again
Will be contacting bank for chargeback as item received isn’t what I ordered.

Avoid this company at all costs — I believe they operate as a scam.
I purchased a lamp for £50 (through a website recommended by my client) and received no support whatsoever. There is no phone number to contact, my emails were ignored, and no refund has been issued.
If this situation is not resolved immediately, I will be formally reporting the company to my bank, consumer protection authorities, and — if necessary — pursuing legal action.

Stay far from this company they scam you. I purchased a lamp ( my client give me the website)... i pay 50 pounds, no one to call, no one give me refound, no one responded to my email.
Don't do my same mistake use only trusted company

Do not trust this company. I paid £400 for some outdoor lights and have not received any shipping details, no confirmation, nothing. I have sent email after email and had no response from them - only to my first email asking for an update, they claim that the “shipping emails” were having some problems and it is likely my order has been shipped. 30 days later still no response. I wish I read the reviews properly before ordering from this company.

Avoid.

Doesn’t even deserve 1 star absolutely awful company wish I checked the reviews before ordering.
No fans received been waiting 2 months now waiting for a refund.
When I send emails now it saying note to self never had that before from any other emails.
This has happened since I kept messaging and they basically told me to stop or MY EMAILS would go into spam and I would go to the back of the queue for my refund.
AVOID AVOID AVOID

Absolutely terrible customer service. Ordered two outdoor lights in July 2025, and it is now December 2025. I've had no communication from Abode Jungle, unless I email them chasing, then I get a reply saying 'sorry we are looking into this for you and will update asap' - I then hear nothing for weeks unless I chase. No proper apology, no resolution, no phone number to speak to anyone.

Do not trust this company. They have ignored emails for weeks regarding a refund I requested, which I originally requested because the product wasn’t what it said it was. They have continuously ignored my emails time after time . Do no engage with these scammers. Even the product I did receive was cheap and nasty and cost over the odds for what it was. Regret ever buying from them.

DO NOT USE NOT UK BASED
BEWARE + AVOID + DONT GET SCAMMED

no UK address
no UK phone number
no customer service
6 WEEKS DELIVERY ( FROM HK)

CHECK the website - Can you find ?

They have no address in the UK !
They have no phone number !
They have no customer service !
They wont return your emails !
They wont refund faulty items !

Complete scam website. I ordered lights 2 weeks ago and nothing turned up. No response to emails, no phone number available and no one on the so called instant chat!

I am having to raise a charge back with my bank now.

These guys are not trustworthy so please save your money,

Order still not Delivered, No Tracking, Limited Contact. No one is helping or replying to my questions despite payment sent over 2 months ago. All I am getting is it is in progress. Would not purchase from them again

THIS IS A SCAM.

Do not buying anything from this company!!!!

They responded well to my emails prior to ordering but as soon as payment was made they stopped replying. They told me it was shipped but never gave me a tracking number.

Terrible experience ordered a ceiling fan in June, which still has not arrived. I requested a refund and received no response. Awful!

SCAM. I ordered a faucet from them in April, it is now October, It has not shipped. They responded to a few of my emails early on letting me know the item was being custom made (NEWS TO ME), then stopped responding. Initial timeline for delivery was 14-21 days. We're at 6 months. At this point I just want a refund.

I would be very careful dealing with this company. We work with some interior designers in the US that specify their product. However, we are unable to contact this company because they have no phone number & email responses are very slow at best.
The most frustrating problems boiled over today when we tried to place an order by credit card, but got the response that credit card payments are not accepted. Tomorrow we will start the process of contacting the designers to request they specify a different (more cooperative) lighting fixture manufacturer. We are over a month along so far with zero results.

I purchased a "Jaxton - Sink Hot/Cold 360 Degree Swivel Kitchen Tap (Black)" from abodejungle[dot] com for £75.72 last year. Just over a year later, the tap began leaking.

I contacted their sales team, provided the photographic evidence they requested, and then… silence. Despite multiple follow-ups, I never received a reply.

I also checked Companies House UK and found no record of this business, which makes me question whether it’s even legitimate.

Very poor customer service, no accountability, and a complete disregard for customers. Avoid this store - I will never buy from them again.

Don't order from abode jungle unless you're prepared to wait weeks! Still waiting more than three weeks now for our bedroom lights. So disappointing, especially as no one at abode jungle is taking any responsibility for customers, eg no contact telephone number or active link to web chat

I ordered three spotlights (no actual measurements on their website). They were too small so emailed them for instructions on how to return. I was sent an address (which was in the UK) and posted them back. Still waiting for a refund. They have responded to two emails saying they were looking into it. Since then, nothing. Ignore their blurb “we offer a full money back guarantee”. Certainly not in my case!

This is a terrible company and consumers should not buy anything from this website. I paid a lot of money for an item but need to return it - I have sent countless emails asking for return instructions but have had no response. There is no phone number and no way of contacting anyone. I am completely stuck. Do not make the same mistake.

⭐ 1 Star – Avoid Abode Jungle at all costs
I spent almost £4,000 with Abode Jungle on lighting products that were marketed as “made to order” and premium quality. What I actually received were cheap, mass-produced imports identical to those sold on AliExpress and Alibaba for around £150.
The products were poorly made, with visible defects, cheap drivers, poor finishes, and resin parts misrepresented as premium materials. I rejected the order under my statutory consumer rights and returned everything — yet Abode Jungle refuses to refund. Their only offer was to replace a single defective pendant, completely ignoring the fact the entire order was substandard and mis-sold.
I gave them every opportunity: raised concerns, provided photos, even cancelled a protective chargeback in good faith so they could refund me directly. Instead, they’ve doubled down with legalistic emails, denial, and delay. Weeks later: no refund.
This business hides behind “made to order” language, when in reality they are drop-shipping mass-produced lights at 10x markup, while denying consumers their basic rights under the Consumer Rights Act 2015.
I am now pursuing a Section 75 claim with Barclays, reporting them to Trading Standards, and will escalate this in the Small Claims Court if necessary.
⚠️ Warning to others: Do not be misled by their marketing. Their products are not bespoke, not premium, and their customer service when challenged is obstructive at best.
Avoid Abode Jungle.