Varasem tellimine. Mulle meeldib, et saab kauba mitte sobivusel kenasti tagasi saata ja raha laekub ka üsna kiiresti tagasi. Kaup tuleb kiiresti kohale. Tänan Teid!
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Большой выбор, хорошие цены, быстрая доставка. Очень понравился подбор размера по моим данным. Так же хорошее, подробное описание товаров. Пользовался магазином не менее 6 раз и всегда был доволен на... Ver mais
A empresa respondeu
Ordered shoes at full price. They arrived without original packaging and with a visible scratch. Support refused any partial refund and only offered return (wait weeks, size already out of stock) or... Ver mais
Tellimine ja tagastus About You e-kauplusest on väga mugavaks tehtud. Tasuta saatmine ja tagastus tekitab kindlustunde ostu lõpule viimiseks. Väga mugav on kasutada ka mobiil telefonist rakendust ja v... Ver mais
Informações sobre a empresa
Escrito pela empresa
ABOUT YOU on sinu moekaupade veebipood, mis sind tõepoolest mõistab ja inspireerib. Avasta meie lai valik, kuhu kuulub üle 100 000 toote rohkem kui 1000 kaubamärgi alt. Lase end ostlemisel meie staaridest ja mõjuisikutest inspireerida ja leia stiil, mis sulle sobib.
Informações de contacto
Domstraße 10, 20095, Hamburg, Alemanha
- 800 00 49 115
- klienditeenindus@aboutyou.ee
- aboutyou.ee
4,6
Excelente
811 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 40% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Usaldusväärne ostukoht, lihtne tagastamine ja raha arvele tagasi.
Vaata pealkirja
8 de agosto de 2026
Opinião espontânea
Varasem tellimine.
Varasem tellimine.
Mulle meeldib, et saab kauba mitte sobivusel kenasti tagasi saata ja raha laekub ka üsna kiiresti tagasi.
Kaup tuleb kiiresti kohale.
Tänan Teid!
27 de julho de 2026
Opinião espontânea
Palju kaupa
Kiire tarne, super suur valik ja soodsad hinnad, mewldiv pood.
8 de agosto de 2026
Opinião espontânea
Быстрая доставка
Быстрая доставка. Товар отличного качества, полностью соответствовал описанию, по хорошей цене.
1 de julho de 2026
Opinião espontânea
I am very happy with my purchase and…
I am very happy with my purchase and the price offered.
8 de julho de 2026
Opinião espontânea
Kõik toimib arusaadavalt.
24 de julho de 2026
Opinião espontânea
Resposta da About You
Tere Tõnu,
Suur tänu positiivse tagasiside eest!
Your AY Team
Received a different brand bag with a Steve Madden label attached – refund still missing
Very disappointing experience with About You. I ordered a Steve Madden bag on 21 June 2026, but instead of receiving the product I paid for, I received a completely different bag from another brand — Expatrié. Even more concerning, the bag had a Steve Madden label attached to it and came with a Steve Madden dust bag. How can a company send a product from a completely different brand with a misleading label attached?
I immediately contacted About You customer service and provided photos showing the issue. However, instead of properly investigating what happened, I only received instructions about returning the item. I followed the instructions and sent the package back, but as of 22 July 2026, I still have not received my refund.
This is not only a quality control failure but also a very disappointing customer service experience. I expected About You to take responsibility, investigate how such a mistake could happen, and handle the situation professionally. Unfortunately, this has caused unnecessary stress and wasted my time.
After this experience, I have lost my trust in About You and will not be ordering from them again.
22 de julho de 2026
Opinião espontânea
Resposta da About You
Dear Aysel M.,
Thank you for reaching out and sharing your feedback with us. We are truly sorry to hear about your recent experience with your order and sincerely apologize for the frustration this has caused.
Receiving a completely different brand's item is certainly not the standard of quality control we aim to deliver, and we completely understand your frustration. Especially after taking the time to return the bag and waiting for a refund that hasn't arrived yet.
Please rest assured that our customer service team is currently looking into your order as a top priority. We are actively working on this to ensure your refund is processed and the issue is resolved as soon as possible.
Thank you for bringing this to our attention, and we hope to resolve this for you as swiftly as possible.
Update: The refund was processed on 24th July 2026.
Best regards,
Your AY Team
Resposta da About You
Hi Sergei,
Thank you for your positive feedback!
AY Team
Resposta da About You
Tere,
Suur tänu positiivse tagasiside eest!
AY Team
Большой выбор
Большой выбор, хорошие цены, быстрая доставка. Очень понравился подбор размера по моим данным. Так же хорошее, подробное описание товаров. Пользовался магазином не менее 6 раз и всегда был доволен на все 100. И сейчас регулярно просматриваю ассортимент...
9 de julho de 2026
Opinião espontânea
Resposta da About You
Hi Vladimir,
Thank you for your review and continued trust!
We are glad to hear that you are happy with our prices, delivery speed, and size selection. It is great to know that you have had a consistently good experience.
Thank you for being a loyal customer!
Your AY Team
Resposta da About You
Hi Eve,
Thank you for your positive feedback!
Your AY Team
Mitmekesine ja põnev tootevalik
Mitmekesine ja põnev tootevalik. Toote suurus vastas tegelikkusele. Sobis ideaalselt! Kiire tarne.
11 de junho de 2026
Opinião espontânea
Resposta da About You
Tere Külliki,
Suur tänu positiivse tagasiside eest!
Your AY Team
Great shop.
5 de junho de 2026
Opinião espontânea
Kaup kvaliteetne ja tellimus tuli…
Kaup kvaliteetne ja tellimus tuli kiiresti kohale
15 de junho de 2026
Opinião espontânea
Shady business practices, poor customer support
I received a defective pair of shoes and after contacting customer service regarding the matter, they refused to offer a replacement; only stating that I could return the product and place another order for the same pair of shoes. After returning the defective pair (for which they had me pay the return fees without compensation) and placing an order for a new pair, the price of the shoes had dropped drastically, and after inquiring if it would be possible to price-match my yet undelivered pair to the now lower price, they once again informed me it couldn't be done, only that I could return the pair I had just bought and place another order. Shady business practices, poor customer support.
29 de maio de 2026
Opinião espontânea
Resposta da About You
We are incredibly sorry for this frustrating experience, Karl. You should not be penalized with return fees for a defective item, nor should you have to repeatedly re-order to get a fair price.
We are contacting our Customer Support team immediately to handle your case and find a proper solution.
Great in-app recommendations
When I added one item into the shopping cart, the app suggested some other items which would suit with my selected pieces - to be honest, I would not have even searched for these things but now I bought them and they suited me perfectly!
10 de maio de 2026
Opinião espontânea
Korrektne ja meeldiv teenindus
Korrektne ja meeldiv teenindus, olen alati rahule jäänud. Aitäh Teile!
8 de maio de 2026
Opinião espontânea
Kohaletoimetamine,tagasimakse
Kohaletoimetamine,tagasimakse, tagasisiide. Kvaliteetiga kunagi ei olnud probleemi.
8 de maio de 2026
Opinião espontânea
One of the best retailers!Easy refund…
One of the best retailers!Easy refund if something goes wrong.Quality Brands!!!
7 de maio de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.