Access Card Opiniões 591

Tried to renew my access card and was refused. I am still autistic, will remain so for the rest of my life and it will never improve. Very arbitrary and unhelpful.

Theres no requirement to send 'all your personal data'
This is a reply from this con merchant
Watch how much you disclose to these people. They want to know personal data NEXT IS FROM THESE JOKERS
You have attached documentation on your application that indicates you are in receipt of disability payments. Currently we are unable to verify the rates you receive.
Please could you attach the full page(s) that clearly shows the rates awarded,

If you have the documents to prove eligibility, this is a smooth process. There is a variety of options to support and enable everyone to enjoy theatres. Communications were speedy. I applied via web, and there is a telephone number.

My query was dealt with quickly.
Very professional service.

I have put off applying for the Access Card in the past as the application form seemed a bit daunting, but in the end it didn’t take long to complete, and it was easy to upload my son’s DLA letter and latest paediatrician’s letter. His card was approved within a few days with 5 symbols which will make life a lot easier when he’s out and about with either us or his carer.

I’ve never written a negative review until today. This company’s incompetence has cost me and my severely sighted brother two visits to Drayton Manor. My brother has severe glaucoma, cannot walk independently, and needs guiding — yet they only gave us the +1 and Accessing Information symbols, and refused to give the Standing & Queuing symbol which is essential for him.

We applied last year and asked for this to be corrected but were ignored. We later got a Merlin Access Pass with the correct support, but when reapplying last week for Drayton Manor, they sent the wrong card again. Despite me emailing immediately for correction, they haven’t replied.

All I want is for my brother to enjoy a day out safely, without risk to his vision. Sadly, this company has failed us. Shameful.

This has been such an easy process to complete. A fantastic idea too giving that little bit of extra support. The team have been very clear in what to do and making the application straightforward and communicating the outcome. Excellent thank you.

Applied for the card over a month ago said would take 5-10working days. Called the number no one answers, emailed 3 time even emailed the urgent email address still no reply. Taken £15 from a disabled person don’t even reply to emails I believe this is a SCAM please be aware don’t use

Card is a barrier to access. Application process not fit for purpose

I am very satisfied with service and product. I hadn't fully understood an aspect of the application so had reached out via email. It took a day or two for reply but my application was well ahead of trip. Access card fully sorted out due to excellent service.

For us as a family it was a little frustrating. Once again another process where you have to prove your child’s disability and refused because at aged 4 (almost 5) she needs a parent. Yet for every single service that we have to access due to her Autism, Situational Mutism, and sensory difficulties have had to be proven that we do additional to what an average parent would have to support the needs of a child.

After all DWP agreed that’s why she gets MRC (not yet entitled to mobility due to age) and has a long award until she’s 12 due to recognising her needs. I’ve also had to give up work as she hasn’t been able to do many hours at nursery and will be part time schooling which means I get a little on UC - which also allows me carers due to them recognising our issues.

Don’t get me wrong, I didn’t argue about the decision because I just don’t need to prove ourselves anymore. Of course it would have helped us financially especially when we often leave somewhere because my daughter struggles. It felt like it was just presumed we were after a freebie (although from what I see online was just a generic email back).

I had her ASD report, OT, IDS, Audiology and the paperwork for her EHCP so couldn’t have given much more. More so than my lovely friend whose son was awarded a +1 with very little evidence so it can be confusing.

Everything was done very quickly though and I’m glad others are helped using this scheme, it definitely makes it easier than explaining all the time to lots of people that don’t understand.

Edit: just to add many places still accept the DLA and carers as proof but one place we went to has now changed to this access card only. I have emailed them directly so I’d suggest if anyone else is refused +1 who only allow access card to email the company (I’ve been asked to send across all the paperwork so may be worth trying that way). Especially if previously you could use the DLA/carers paperwork as proof.

Good afternoon
On filling in my application was quick and easy
I’ve received an email with access number but no card or information of how I use it on booking events
I have emailed but no response can you help me
Kind regards
Michele Chandler

Great service from Nimbus UK! Even when I apply late, they get everything sorted in just a day or two — much quicker than the expected five working days. Brilliant team, super fast, and reliable

Absolutely fantastic very helpful and let me no what documents I had to send

The application process was made easy and the team kept me updated all the way through. At each stage it was possible to ask for clarity for help.
Thank you

Would not recommend their services to anyone as the process was upsetting and distressing and completely discriminatory towards my child, using his age as an excuse yet website states no age limit.
Would not allow use +1 symbol
my child has been diagnosed with Global Development delay and possibly has Autism and has mobility issues he needs 1:1 support at all Times submitted evidence from his specialist teams Occupational Therapy
Physiotherapist ,Paediatrician - who confirmed diagnosis, a complex Needs Group letter an EHCP documenting his level of support.
Evidence DLA, and much more.
Yet still refused saying he is receiving what what is reasonably expected of a parent or guardian.
 

Superb friendly customer service to deliver an urgent card - many thanks!

The Nimbus Disability Team were able to help sort out an issue with my application form and also ensure I received the correct information via email. I recommend them to all my friends and family and give them 5 stars for your assistance today with their prompt response and help. Thank you for processing my son’s card today and ensuring we have it soon so that we don’t miss out providing our child with support he requires. Kind regards Christabel John

It’s ludicrous that whoever is behind this limited company is practically gatekeeping and creating yet another hierarchy of disability in what is already a highly challenging and constantly degrading environment for disabled people in the UK. Being promoted to constantly upgrade for an Access Card is what, now essential? In addition to handing over 15 pounds you likely don’t have as a disabled person, you need to send over an incredible amount of personal information they make that no effort to tell you how they handle. The process is impersonal and frankly, if you’re in need of support and buying a ticket with a company that is signed up to this private scheme, you have no choice whatsoever to send all of your most personal data and information to a private company - outside of the one you’re buying the ticket with - unnecessarily. As a disabled community, we need to do much better than playing by the books of those who already want to gatekeep and exclude us.

What an excellent service and experience I had the staff are very professional. This card is invaluable to my child it’s the difference between being able to access fun experiences without the upset and frustration and having a bad time and never wanting to go again.