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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Such lovely people at the customer services. I’ve communicated by email and the response has been really fast, detailed and super helpful. My renewal application has been really easy with their help.... Ver mais

Classificada 4 em 5 estrelas

I completed application and had not provided enough info got an email and was unsure. however contacted company via phone and they talked me through it. Spoke to a lady called Charnade ( forgive spell... Ver mais

Classificada 1 em 5 estrelas

Applied for my disabled son aged 9 who gets high rate Dla and is a blue badge holder a doctors letter to state he needs a 2.1 ratio letters from o.t and from a Paediatrician but said he needs are th... Ver mais

Classificada 5 em 5 estrelas

The team were really good in helping guide me towards what documentation I was required to provide. The responses were prompt and clear and eventually they were able to process my application. Great... Ver mais

Informações sobre a empresa

  1. Organização de serviços e suporte a deficientes

Escrito pela empresa

What is the Access Card? The physical card acts as a photo ID that can be used to easily communicate your access requirements to events and venues, so that the venues can provide accessibility to the needs of their visitors. It also works online with other platforms like ticketing systems, to unlock the access facilities you need. The card shows a photo ID and translates a persons disability or impairment into symbols, effectively highlighting the barriers they face and the reasonable adjustments they might need. The Access Card app provides you with a personalised directory of venues, with first-class accessibility information to help you plan your trips.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

591 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 21% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

First experience

I had seen this advertised through theme parks and then I found out our friends had one for her young boy, I actually applied a little late then I realised I had to and when contacted they went above and beyond to support me processing our application! I am so impressed with the service I have received so far, thank you!

12 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Thanks for the feedback!

Classificada 5 em 5 estrelas

SUBERB SERVICE

Easy to complete application form. Application done quickly in time for visit.

10 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Thanks for the feedback!

Classificada 5 em 5 estrelas

Can now enjoy day out like everyone else

Amazing applied realised wouldn't get code on time so emailed the emergency email address where they completed my card within the hour super impressed and happy I can now go with the rest of my family without any issues. Thank you x

9 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Thanks for the feedback!

Classificada 3 em 5 estrelas

STUPID THING

applied but stopped ,stupid thing went on & on asking lots questiins then wanted £15 . dismissed it stupid apllication form FOR DISABLED EX MILITARY VETS , dont bother with it. dont mean to be offencive but ,i am disabled army veteran 14 years for kimg & country ,all the infprmation you wanted to know silly ,plus £8 then i dont qialify , no offence but i wont be attempting to purchace your card again .no offence.

9 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Sorry you found the process and the questions stupid - the questions serve to inform us of what specific access requirements you have so that we can help you communicate that quickly and easily with venues. Not all disabled people have the same access requirements so this is a very important part of the process for a system which identifies and reports specific access requirements.

The £15 is completely optional as all venues we work with have a free to join version of an access registration scheme

Classificada 5 em 5 estrelas

Amazing

Amazing! Im so last minute and forgetful but the team sorted it out. So fast and professional with checks. Thanks you so much.

9 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Thanks for the feedback!

Classificada 1 em 5 estrelas

Starmers Right Hand Men

In an age of fighting for every right, you don't need an extra portion of interrogation. I supplied them with all the information they required and then they abused my right to privacy. Starmer doesn't need to push through acts of parliament he just needs to employ these and nobody will get anything. They had the arrogance o say they couldln't process my application, WRONG, I told them to stick it and refund me, no reply required you and I both know what you are

8 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Having reviewed your application I can confirm that we let you know that we were 'currently' unable to process your application as the key part of supporting information was not uploaded.

Had you replied and sent the piece of information we required we would have had no problem completing your application very quickly and simply.

I appreciate that you state a reply is not necessary but as this is a public forum it's important that we respond

Classificada 1 em 5 estrelas

Discrimination at its finest!

Despite being severely disabled. A wheelchair user and having high care needs the power egotistical staff that run this service have denied me a card on the basis that im not disabled enough!
I cannot even get head around why a service that claims to be there for disabled people, actually holds extremely discriminatory views towards disabled people. The staff promote ableism.
Im not sure how much more disabled they would like me to be before qualifying! I rely on someone being with me at all times, especially when out of the house. I cannot access the world as an able person can. It begs the question what exactly is the card for, if its not supposed to support disabled people to have equal access to enjoy life.
* Their cookie cutter reply tells you all you need to know about this company. I supplied my PIP paperwork. And yes, of course ive asked for a refund since they won't supply the goods. This scam company is grifting. They have worked out they can scam disabled people by pretending to supply a card that actually helps us. If anyone needs access to venues or events, ask the place directly for assistance. Don't waste your money making this grifter rich

7 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Hi - I can see that we've requested the detail of your PIP award and you have requested a refund. This will be processed shortly.

*Edit - we are not a grift - we have asked for additional evidence which corresponds to the access needs you have stated as outlined in all of our guidance notes and the email correspondence we have sent you. This is not a cookie cutter reply

Classificada 5 em 5 estrelas

Great Service

The process was very easy and the team carry out thorough checks.
Having the access card takes the pressure off having to explain my disability each time I go out

6 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Thanks for this!

Classificada 1 em 5 estrelas

Poor Service

Dreadful, sent away for a Sunflower Lanyard ,was sent back a holder for my access card. Sent an email over two weeks ago to request a replacement or a refund, which thy ignored. Tried to phone, was put on hold and was told they were very busy, and was then cut off. I certainly won't be renewing my access card.

6 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Hi Sarah - I can see that we replied to your email the next day suggesting you return it to us for a full refund. We do not sell sunflower lanyards but an Access Card Lanyard with a card holder which is what you actually ordered

Classificada 1 em 5 estrelas

Unhelpful and taking advantage of disabled people

These kinds of companies should be shut down by the government. They are a scam and they are taking advantage of disabled people. As a carer you have to apply for everything and go through countless applications for pip, diagnoses which takes 3 years of a waiting list, blue badges, bus carer passes, spending you whole life filling out statements and Ehcp plans, and then on top of everything else now you get told venues don't accept any of that as proof and you need this stupid access card - which is yet another form to fill, more paperwork to yet again prove a family member is disabled - only this time instead of getting help you get the privalige of paying £15 to show the world a disabled card as yet more proof of needing a carer and being disabled! And they make themselves the only proof venues will accept. What is the point of waiting 3 years for adult diagnoses and getting a social worker and getting pip and everything else you have to do when you want to go somewhere and now you're told "we don't accept any of that as proof and you need an access card". Oh and when you try to make an access card the website doesn't actually take the payment and when you call them the operator keeps you on hold for a good 5 minutes and then cuts of! Nothing but a scam and should be shut down by the government

5 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Hi - I can assure you we are not a scan and an Access Card is not a requirement at any venue we work with. Unfortunately August is an incredibly busy time of year and whilst the phones are very busy you are offered a number of methods of making contact with us more urgently. If you wish to make contact at feedback@accesscard.online we can look into your application for you

Classificada 1 em 5 estrelas

Awful

Awful.
I have tried on several occasions in the past to submit an application for my daughter and gave up because I couldn’t save it and come back later. I wrote to them on both occasions to complain that their form ironically wasn’t accessible and received no response. Then last week when I finally manage to submit an application I got an email back within 24 hours asking for further information, unfortunately I have a new phone and managed to permanently delete the email (yes I know my fault) so I have now been emailing them all week asking for them to resend the email and they again are not responding. My email has my application reference in etc. They have my money and are now not responding.

2 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Hi - i can see that we received your email on Saturday - our current turnaround time for August is 10 days and we are still within that time period to respond to your email

Classificada 1 em 5 estrelas

Awfull in my opinion they are not…

Awfull in my opinion they are not helpful and are here for the companies that use them not the individual

1 de agosto de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

I'm sorry that this is your opinion but we do not side with companies at all - we simply exist to confirm evidenced access requirements

Classificada 1 em 5 estrelas

Make sure youre properly disabled..

Make sure youre properly disabled... apparently being in a mobility scooter with breathing difficulties isn't quite enough.
Sent all the evidence including pip payment and a photo of me in the scooter...and I'm not disabled enough.
If only I'd have known !

31 de julho de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Hi John - I can see your application was successful in all but the level access symbol - this is reserved for wheelchair users who are unable to walk and does not apply to scooter users. There is no question that you are not disabled and do not have access requirements, as your successful application testifies to

Classificada 5 em 5 estrelas

Great service

Great service, Joseph was great help ,quick to reply

31 de julho de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Thanks for this - we'll let Joseph know!

Classificada 5 em 5 estrelas

Service was easy to use

Service was easy to use. Emails was replied to a good time and helped me as much as they could. Thank you.

23 de julho de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Thanks for the feedback!

Classificada 5 em 5 estrelas

Good communication and very fast…

Good communication and very fast processing which helped as I was in need of the access card promptly. Thank you very much!

22 de julho de 2025
Opinião espontânea
logótipo da Access Card

Resposta da Access Card

Its a pleasure!

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