Accessorize USA Opiniões 453

TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This is the third pair of flip flops purchased from Accesorise, the other two pairs being plain black and gold. They are all extremely comfortable and bought at very reasonable prices, often on offers... Ver mais

Classificada 1 em 5 estrelas

Searched online for birthday gifts . Next day e mail offering 20%discount . Made purchases , discount was declined “ because a sale was on “ . None of the items I was purchasing were sale items !... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered online and within a couple of hours my bag was ready for collection. So certainly speedy & efficient service. Having collected my order I'm also impressed with the style and quality. So all ro... Ver mais

Classificada 5 em 5 estrelas

Delivery to store quick and collection easy. Got 15%off anything else when collecting from store. Lovely staff in kingston bentalls centre. Dress I ordered is well made great value for money and perf... Ver mais

Informações sobre a empresa

  1. Loja de acessórios de moda
  2. Loja de malas
  3. Loja de malas e malas de viagem
  4. Loja de malas e bolsas
  5. Ourivesaria
  6. Loja de moda feminina

Informação fornecida por diversas fontes externas

New women's fashions accessories have landed! Our Accessorize bags, purses, jewellery, shoes, accessories, gifts and beachwear will get you up-to-the-moment.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

453 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I ordered two bags online with 30% off

I ordered two bags online with 30% off. I love it when you get great value for money. The items were ordered to a local store and arrived free delivery the following day. The bags are beautiful and will be used with care as I want to enjoy them for years to come. I love this store and will shop here again. Great merchandise and customer service.

3 de maio de 2026
Classificada 1 em 5 estrelas

Sent the wrong items.

I ordered 3 beach shirts size large. I was sent one size large and two size extra large. Had to take them back to Accessorise in Stratford Westfield where there was a lot of confusion regarding exchanging the two ExL for Two Large shirts. Really annoying and time consuming. However the girls serving me were very nice.

2 de maio de 2026
logótipo da Accessorize USA

Resposta da Accessorize USA

Hello,

Thank you for your review.

We're sorry to read of your disappointment and frustration.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks,

Classificada 3 em 5 estrelas

Overall OK, but service doesn't match the price tag

When I ordered it said an account was created but it didn't, meaning when I went to login to check my order process I had to create a new one and my order was not linked to it. When brought up, most professional companies would easily be able to back-link an order to a new account, but the 'help' person just said 'Sorry nothing we can do'. Also, for something premium, arriving in a plain cardboard box and some soft wrapping tissue (no branded box or anything) is not what I was expecting.

4 de maio de 2026
logótipo da Accessorize USA

Resposta da Accessorize USA

Hello,

Thank you for your review.

We're sorry to read of your disappointment and frustration.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Thank you again for reaching out to us.

Many thanks,

Classificada 1 em 5 estrelas

Paid for next day delivery so I could…

Paid for next day delivery so I could have the product for my holiday. 5 days later it’s yet to arrive. When I asked the company where it was they said to allow for the bank holiday weekend.. which I have. Even next day delivery after the bank holiday my delivery should have arrived by now!

2 de maio de 2026
logótipo da Accessorize USA

Resposta da Accessorize USA

Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days and this does not include weekends or bank holidays.

In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.

We hope that this is of some assistance.
 
Many thanks,

Classificada 3 em 5 estrelas

Nectar points don't match amount spent

Nectar points don't match amount spent. Quality is a bit hit and miss with some of the bags. Last order returned roll on bag as it fell apart after one use. Weekend bag stitching looked bad in the photo so didn't order it. I have ordered an evening bag,earrings and two hair clips. Delivery company Evri. Ordering okay. Prices for some items seem expensive even when reduced. Ordered online as Reading store can be a bit awkward to walk round. Took a while this time for order to be dispatched. Haven't received goods yet so cannot comment about them. Usually throw out bags when the faux leather starts peeling. Like the embroidered bags. Be careful about earrings with very small stones as sometimes in store they have been missing. Have bought bags,wallets,purses,hair accessories,belts,socks, jewellery box and jewellery. I don't usually have a problem with prices but went to an outlet and had arguments over the prices there. Only other problem seems to be a weird penny left on my accessorize card even when l tell them to use up all the money on card. This happened twice when l used it at the Reading store. Displays aren't always great in store and sometimes the bags l wanted to look at were up the top so have had to reach up higher than l would like. Have bought in other stores elsewhere.

3 de maio de 2026
logótipo da Accessorize USA

Resposta da Accessorize USA

Hello,

Thank you for your review.

We're sorry to read of your disappointment and frustration.

Please be assured that we appreciate all customer feedback and will share this with the relevant teams.

Regarding any missed Nectar points you will be required to contact Nectar directly as we don't have visibility of an y Nectar points awarded or your Nectar account.

Thank you again for reaching out to us.

Many thanks,

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