Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpf... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Very successful onboarding completed on time with no significant issues encountered. Our Access PaySuite support (Maria Phillips) was extremely helpful guiding us through the process and was readily... Ver mais
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Ver mais
Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe... Ver mais
Informações sobre a empresa
Escrito pela empresa
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Informações de contacto
Reino Unido
- accesspaysuite.com
4,6
Excelente
376 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service & support
Great service & support received every time. Always happy to help and explain how things work. Nothing too much trouble and everything is done in a timely manner. Would highly recommend
7 de janeiro de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi Caroline,
We're pleased you have been happy with the service you've received and that we've been able to share knowledge effectively.
Thank you for taking the time to share your experience with us, we really appreciate it :)
SmartDebit Team
I work with Smart Debit for the sixth year and I am happy with it
I work with Smart Debit for the sixth year and as usual, it offered me all the tools I needed to complete my work. I am happy with the tools SD provides and with the customer support who is knowledgeable and prompt.
29 de dezembro de 2020
Resposta da Access PaySuite
Hi Radu
Thanks so much for sticking with us and, for the feedback we really appreciate it :)
SmartDebit Team
Resposta da Access PaySuite
Hi Mike
Thanks for the feedback we really appreciate it :)
SmartDebit Team
Excellent service and support
Excellent service and support. Really simple system to use and I would recommend to anyone looking for a new Direct Debit collection provider.
7 de dezembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi Angela
Thanks for the feedback and for recommending us to others.
We really appreciate it :)
SmartDebit Team
Excellent service!
I've been so impressed with SmartDebit in all my dealings with them. DD collections have run smoothly, their portal is easy to use and their customer service is second to none - they always respond really quickly, are super friendly and really helpful. Absolutely deserving of five stars!
7 de dezembro de 2020
Resposta da Access PaySuite
Hi Anna,
Thanks so much for the feedback. Glad we've been able to respond quickly when you've needed support and that the team have been friendly and helpful.
We really appreciate it :)
SmartDebit Team
I have had occasion to phone Smart…
I have had occasion to phone Smart Debit team a few times. I have always found them to be very helpful and quick to come up with an answer to my problem.
The Quick Chat is also very helpful if you do not want to make a telephone call.
Would definitely recommend them.
17 de novembro de 2020
Resposta da Access PaySuite
Hi Mary,
Thanks for taking the time to leave some feedback. We're pleased you have found our LiveChat function useful and that we've been able to deal with your problems quickly.
SmartDebit Team
Very Helpful on the online chat..
Very Helpful on the online chat... Just as expected thank you
16 de novembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi there,
Thanks for taking the time to review the Livechat service you received.
We really appreciate it :)
SmartDebit Team
James has been very helpful and patient…
James has been very helpful and patient making sure I understood the process every step of the way - thank you James
10 de novembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi Tonia,
Thanks for taking the time to review our service, we really appreciate it :)
James will be happy to learn that you have been happy with his assistance.
Thank you
SmartDebit Team
Resposta da Access PaySuite
Hi Sam,
Great to hear you found the team helpful and friendly and, that we were able to respond to your query quickly.
We really appreciate you taking the time to leave us a review.
Thank you :)
SmartDebit Team
Excellent service as always
3 de novembro de 2020
Resposta da Access PaySuite
Hi Ian,
Thanks for your feedback and for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Quick and efficient as always.
28 de outubro de 2020
Resposta da Access PaySuite
Hi Peter,
Thank you for taking the time to review our service. We're glad we could help.
SmartDebit Team
Quick and efficient
Online chat, very responsive and efficient. What more could you want! Used a few times and always sorted or resolved the issue.
19 de outubro de 2020
Opinião espontânea
Resposta da Access PaySuite
Thanks for taking the time to review our service recently. We're glad you found our Livechat function useful, and we're pleased we could help.
SmartDebit Team
Harry has been great helping us set up.
16 de outubro de 2020
Resposta da Access PaySuite
Hi Heather,
Thanks for your feedback. Harry will be happy to learn that you have been happy with his assistance in setting up your account.
Thank you for taking the time to review our service, we really appreciate it :)
Thank you
SmartDebit Team
Resposta da Access PaySuite
Hi,
We're pleased you have found our systems easy to use and that our support function have been helpful.
Thank you for taking the time to leave us a review we really appreciate it :)
SmartDebit Team
Excellent response to my enquiry
Excellent response to my enquiry. My question was answered promptly and accurately. The information I requested was provided by return email. SmartDebit have consistently provided an excellent service. Highly recommended!
23 de setembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi Alan,
We're glad we were able to resolve your query and that you're happy with the service.
Thanks for recommending us :)
SmartDebit Team
Exceptional service,always on hand to…
Exceptional service,always on hand to sort any problem that may arise.
A truly eceptional company and service.
16 de setembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi Tim,
Thanks for your kind words about our service - the team will be really pleased to read your feedback.
Thank you
SmartDebit Team
Easy process…
Have just completed registration for set up of D/D system. Even with a change of Smart Debit personnel the process has been easy and smooth. Always able to speak directly to person concerned and all questions answered promptly. Very impressed.
10 de setembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi John,
We're pleased that we could make the setup process easy for you. Thanks for taking the time to leave us a review - we really appreciate the feedback.
Thank you
SmartDebit Team
Great system for DD Payments
9 de setembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi Mohammed,
Thanks for the feedback on our system we really appreciate it :)
Thank you
SmartDebit Team
Always helpful & efficient
Always helpful & efficient - great support & platform for processing direct debits & accessing reports.
Would be happy to recommend as a direct debit provider
3 de setembro de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi Kirsty,
Thanks for taking the time to leave us a review. We're pleased you're a fan of our portal and reporting and would be happy to recommend us :)
Thank you
SmartDebit Team
We used SmartDebit for AUDDIS…
We used SmartDebit for AUDDIS migration, the process was simple and the transition went smoothly.
Staff are professional and always responded promptly.
I can't fault their service.
26 de agosto de 2020
Opinião espontânea
Resposta da Access PaySuite
Hi Nathan,
It's great to hear we were able to simplify the AUDDIS migration process and that the project was delivered smoothly.
Thanks so much for taking the time to leave us a review we really appreciate the feedback.
Thank you
SmartDebit Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.