Absolutely brilliant customer service from Eloise, Maria and Joe who went the extra mile to help us transition from Stripe to Access Paysuite. Could not fault the service in any way. Friendly, helpf... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Very successful onboarding completed on time with no significant issues encountered. Our Access PaySuite support (Maria Phillips) was extremely helpful guiding us through the process and was readily... Ver mais
Access Paysuite has been a breath of fresh air, especially after the disaster we experienced with our previous DDM provider. Maria and the team have been clear, supportive and proactive throughout the... Ver mais
Not only is this platform a great tool and very straightforward to use the support we have received during the onboarding process has been excellent. From our very first meeting Eloise Bright and Joe... Ver mais
Informações sobre a empresa
Escrito pela empresa
Access PaySuite’s cloud-based software delivers seamless, secure & affordable payment solutions to businesses of all shapes and sizes, giving you the freedom to focus on growing your business, while we take care of the payments.
Informações de contacto
Reino Unido
- accesspaysuite.com
4,6
Excelente
376 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Customer Service
We've been a customer of Smart Debit for a few years now. Cannot fault their customer service. Always available on online chat or by phone and always resolve any concerns or issues we have. Highly recommend.
27 de abril de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi
Thanks for your feedback. We're really pleased we can help when you need it, and it's great to know that you're able to reach us on different channels.
SmartDebit Team
Seemed to be a very easy and seamless…
Seemed to be a very easy and seamless process.
20 de abril de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi Stewart,
Thanks for your feedback. We're delighted we have made your onboarding process seamless.
SmartDebit Team
Resposta da Access PaySuite
Hi Sue,
Thanks for your feedback. We're pleased we could help.
SmartDebit Team
The company is very easy to deal with…
The company is very easy to deal with and their product makes regular direct debit collections from clients simple and straightforward. Can recommend
23 de março de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi Phillip,
Thanks for your feedback. We're pleased we've been able to make collecting Direct Debits simple and straightforward for you.
SmartDebit Team
Resposta da Access PaySuite
Hi Brian,
Thanks for your feedback. We're pleased you have found the team to be professional and supportive.
SmartDebit Team
always hepful
16 de março de 2021
Resposta da Access PaySuite
Hi there,
Thanks for your feedback - we really appreciate it :)
SmartDebit Team
I have an existing account with Smart…
I have an existing account with Smart Debit so was transferring payers from one account to the new one. This process was well managed by the team at Smart Debit, with little involvement from me. Good efficient service.
16 de março de 2021
Resposta da Access PaySuite
Hi David,
Thanks for your feedback. We're really pleased we were able to help you migrate your payers to the new account.
SmartDebit Team
Resposta da Access PaySuite
Hi Simon,
Thanks for your feedback on our service - we're really pleased we were able to answer your queries quickly :)
SmartDebit Team
Perfect from start to finish.
5 de março de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi Andy,
Thanks for your kind feedback - we're really pleased you were happy with the service you've received.
SmartDebit Team
Resposta da Access PaySuite
Hi there,
Thanks for your feedback on our company and service - we really appreciate it :)
SmartDebit Team
Friendly, efficient and rapid response
I received a very good service with SmartDebit. The lady I spoke to was very friendly and quick to resolve my query. Excellent service!
23 de fevereiro de 2021
Resposta da Access PaySuite
Hi Olly,
Thanks for taking the time to review our service today. We really appreciate the feedback :)
SmartDebit Team
HI the smart debit service is great
HI the smart debit service is great. BUT can you stop sending surveys on how did we do ????? this must be the forth piece of info you have asked for about how smart debit online chat went. I don't do surveys as a rule, but you have worn me down and i need to ask you to take me off you list of people to ask......
thank you Alison Oubridge.
23 de fevereiro de 2021
Resposta da Access PaySuite
Hi Alison,
Thanks for taking the time to leave us a review today. Thanks for advising us of the frequency of requests, we've investigated and made some changes to the process to improve this. We appreciate the feedback and look forward to continuing to work with you.
SmartDebit Team
Great customer service
Great customer service - always very helpful and efficient.
23 de fevereiro de 2021
Resposta da Access PaySuite
Hi Tracy,
Thanks for taking the time to review our service today we really appreciate it :)
SmartDebit Team
Resposta da Access PaySuite
Hi Ross,
Thanks for taking the time to leave us a review today. We're glad you're pleased with the service and look forward to continuing to work with you.
SmartDebit Team
Professional
Professional, helpful and prompt we look forward to working with SmartDebit.
15 de fevereiro de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi there,
Thanks for taking the time to review our service. We're glad you found it simple dealing with the support team, and we look forward to working with you.
SmartDebit Team
Excellent
Excellent, professional and very helpful! Have used this company for almost 3 years now and never had an issue!
11 de fevereiro de 2021
Resposta da Access PaySuite
Hi Steven,
Thank you for taking the time to review our service today we really appreciate it :)
SmartDebit Team
Smart debit have made my whole taking…
Smart debit have made my whole taking on direct debits seamless and stress free.
9 de fevereiro de 2021
Resposta da Access PaySuite
Hi Fiona,
Thanks for taking the time to review our service today. We're really happy we were able to make it simple for you to start collecting Direct Debits :)
SmartDebit Team
Resolved my query within minutes
Resolved my query within minutes - very helpful
5 de fevereiro de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi Korina
Thanks for taking the time to review our service. We're pleased we were able to help resolve your query quickly.
SmartDebit Team
Great service and friendly and…
Great service and friendly and efficient support.
28 de janeiro de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi Katie,
Thanks so much for taking the time to review our service today. We really appreciate it :)
SmartDebit Team
10 years of great service every time…
10 years of great service every time with these guys, highly recommend
15 de janeiro de 2021
Opinião espontânea
Resposta da Access PaySuite
Hi Gary,
Thanks so much for choosing SmartDebit. We're really pleased we've been able to deliver 10 years of great service for you.
On behalf of the whole team, we really appreciate you taking the time to leave us a review.
Thank you and here's to the next 10 and beyond :)
SmartDebit Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.