accuRx Opiniões 69

Thin end of wedge. NHS is being privatised by stealth.

I had a screening call. I was asked: "Why do you want to work for us?" I said I'd find working in health tech meaningful.

A few days later I got told that I failed the interview because I didn't have a good enough answer. The recruiter wanted to hear: "I really want to work in health tech. I know it's disappointing to but I hope it helps".

It did not. "You didn't use the exact wording I had in mind, so I'm not continuing to the application process. Daw, hope you that helps". Just send people default rejecting mails and stop this shit.

GP surgery has gone over to this utterly useless system. Surgery opens at 08:30, by 08:35 it closes down saying were working through our next lot of forms. (That never happens) So still can't get an appointment. Explain this how can they triage you if you can't get through. After a month they sent a text saying they have had lots of good feedback. (By the doctors) I assume. It is totally unfit for purpose and only suits the practise not the patient. Putting more stress on overworked A&E dept. NHS is in crisis and this is an absolutely rubbish system.

I'm not sure how customisable this system is between surgeries, but I have had the great misfortune to use it at two different ones and it was dreadful at both. Ironically I left the NHS some years ago after having researched and evaluated clinical information systems. I see some pretty dire ones but the Accurx interfaces and functionality are particularly horrible. After wrestling unsuccessfully with the GP appointment web forms the issues were glaringly obvious. Was this ever field tested? I have used the web feedback forms to detail problems encountered months ago, to no obvious effect.

The staff at my local surgery, receptionists, nurses, doctors, are all very helpful and good, but unfortunately, the surgery use the utterly appalling Accrux appointment booking system. Clearly, whomever created this system never tested it, or has had to use it.
It seems impossible to navigate it, it sends one around in never ending circles, and I've found it impossible to arrange an appointment via Accrux.
The staff at the surgery can be the best in every way, but what is the use of that if you can never arrange an appointment to see them! Accrux is one prime example of some of what's currently wrong with the NHS - a once excellent service being hijacked by non-medical companies trying to implant their own concepts to make money.

This poorly-designed, time-consuming, low-grade (high-tech) admin replacement service is the healthcare equivalent of the supermarket auto-till. It saves the ‘business’ time and money by getting the ‘customer’ (in this case, a ‘patient’ who just might be ill, or confused, or just plain technologically-challenged) to do all the work for them.
Worse still, a glance at their Data Privacy policy suggests that their main interest is in data-harvesting; their involvement with NHS hospitals and GP Practices looks more like a means than an end.

My surgery started using the AccuRx system about a year ago.

The integration does not seem to be going well. I don't go to the surgery all that often but every time I try to get in contact for something, this app does its best to get in the way every single time.

It is only available from 8-5 to make appointments. The advantage of web apps is that they are available 24/7 and take the human dependence out of the loop of basic functions like scheduling. Not Accurx though, oh no, it has all the availability and usefulness of an unstaffed reception with a sign saying 'back in an hour'.

The user interface is terrible, massively unintuitive. The least they could do is indicate WHEN their app might condescend to let patients make an appointment instead of greying out the functionality with a generic unhelpful and uninformative message.

The time before last when I tried to upload photos from chrome on my laptop, it would not let me. No error message, nothing, just failed silently. Eventually worked out it only worked from my mobile.

I note they have not yet claimed their profile on this site so are not reacting to feedback. This speaks volumes about their attitude to user experience on their app.

Why are messages about our health and our medical records now in the hands of a private company - what need does this meet for any patient?

AccuRx states that your data is secure and ONLY accessible by NHS professionals. How then can it provide it to authorities if required, and why does it state that it takes unauthorised access by its staff very seriously? Obviously your personal data IS accessible by non-NHS staff. Now do some research and see the dozens of companies (including those in the USA) involved in the processing of your data, and who also have potential access. Moreover, accuRx relies on Microsoft Azure for
Microsoft Azure's secure cloud hosting service to "securely store and process patient data" (lol) and Microsoft Azure of course recently suffered a massive data breach (oops).

Do you still want your GP and other NHS services to make your confidential medical records accessible to and processed by this organisation?

My advice: if you care who sees your medical records (including hackers), tell your GP you do NOT consent to the use of accuRx,

Where do I start? I do not know how the NHS agreed to this crap. We will end up one day to being told to use Google and maybe do our own surgeries. This system is appalling to say the least. I have been trying to communicate with my doctor for two weeks now and I am not able to because by midday, if not earlier, the system is disabled because the capacity for the day has been reached. Furthermore, who is the person that reviews the requests? What was wrong with the old system of ringing to get an appointment? The NHS, if it wants to solve some of its problems, should kick out all the private companies to which the services are outsourced. The millions spent to pay these vultures could save the NHS a lot of money. No wonder it is in this dire position. We should start a petition demanding this rubbish to be scrapped. The money from our taxes should not be spent to enrich these private companies. Think, to see an orthopaedic surgeon, I have to go through Virgin Care first. Absolutely disgraceful. Apologies for the long post, but I needed to vent.

Absolutely awful, I can never get access the app is always saying it’s full for the day or something, I try immediately after surgery closes, assuming they would leave Accurx emptying so it can take triage, NO ….. I try just before midnight then after midnight assuming it may reset or accept for that day…NO, I try just before opening…. NO!!! Any time of day NOTHING. This is soo frustrating, actually no F****** annoying. UTTER UTTER UTTER 💩….
The old online triage worked much better.

I wish I could give no stars.

This is an awful system and creates more stress /work for everyone. As you aren’t allowed to even speak on the phone about appointments any more I find myself having to write admin queries (related to different appointments) and then they text back with a link on how to use this AccRx system (so I was I not meant to use the admin section with questions?). So I have to send them another admin query…..it is dehumanising and it can’t be saving time as my queries and their texts are going back and forth. Just let me speak to someone and answer my questions. I use a range of different timetabling/ booking systems and this is a joke. How much of tax payers money has been wasted on this?

My mobile would not open attach photos just a load of messages about themselves and did not show continue on screen.A second GP link went to draft with only message about big toe

Appalling design, wastes patient time, significantly less efficient than the old system, please scrap it and try again with a different supplier.
Note that the 5-star reviews for this product appear fake.

This has to be the worst app I have ever had the misfortune to try to use.
Please have it rewritten by an adult and make it available for laptop.

What a time consuming faff!! If I'm ill don't want to be doing 20 questions!!

After a prescription request, I received a link to request a triage service for one medication. I filled on the form thinking I'd followed the instructions on screen. However, when I rang my GP surgery, after receiving a second link, they informed me that I'd submitted an "admin request' and not a medical request. So I'd have to go through the whole online procedure again, but couldn't do so on the same day as the online triage service had closed! My experience of the Accurx online service was confusing, frustrating, time-wasting and felt like a barrier to accessing services.

An online booking system that only works 40 hours a week - what's the point?! My doctors surgery has to text me a link for me to be able to book an appointment. After filling out a form (that's only available workdays 9-5) I get a text with a link only offering me appointments for a day I'm not available. I have to wait until after the bank holiday to try again. How is this helping?
Another company defrauding the NHS, making programs that don't help and just fill someones pockets

We now use Pharmlogic to send texts to our patients as it's much better and has much more advanced capabilities for pharmacies.

Accurx is pushing and will never reach the same point, unfortunately.

To support yourself with Pharmacy first, choose Pharmlogic.

All I want to do is get an appointment with my GP. I have to fill in a form to request a link to book an appointment. When the link comes there are hardly any appointments over 3 days and if you cannot fit in then you have to start again. This software is so rubbish. Jacob Haddad is a multi millionaire by selling this tosh.

I attended Probus Surgical Centre for the second time, to have my other cataract replaced. On both occasions, all of the staff were very friendly, helpful and professional. I had a different surgeon this time (Mr Kumar) but everything was really good and the operation went very well, and the difference in my sight already is amazing. Everything was done in good time as well, with no unnecessary hanging around waiting.
I would happily recommend Probus Surgical Centre (and the cataract replacement operation!) to anybody.
WELL DONE and THANK YOU.
Derek Brown