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Informações sobre a empresa

  1. Loja de dispositivos electrónicos

Escrito pela empresa

ACS are specialists in custom made soft silicone hearing protection, in-ear monitor earphones and sleep products. Celebrating 30 years of protecting ears in 2024. ACS Custom have been leading the way with its product range for professionals and consumers.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 30% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service

Great service, great product, easy to communicate with the team - sould highly recommend 🌟🌟🌟🌟🌟

1 de maio de 2025
logótipo da ACS Custom

Resposta da ACS Custom

Thank you so much for the glowing review! 🌟 We're so pleased to hear you had a great experience with our team and products. Your recommendation means the world to us!

Classificada 5 em 5 estrelas

Great service as always

Great service as always, fast turnaround on a rebuild, very reasonable charges, and of course great inears.

30 de abril de 2025
logótipo da ACS Custom

Resposta da ACS Custom

Thanks so much for the continued support! We're glad we could get your rebuild sorted quickly and at a fair price. Enjoy those in-ears — and we’re always here if you need us again!

Classificada 5 em 5 estrelas

Great Experience from Overseas!

The company is based in Europe (I believe in The Netherlands) and communicated with me by e-mail to deliver products to me in Canada. They sent follow up e-mails and were patient when I was not responsive. They helped figure out payment methods that worked for me. I haven't used the product yet, but compared to their big brand competitors in North America, they're competitively priced. The product arrived quickly and in one piece.

3 de abril de 2025
Classificada 5 em 5 estrelas

Great Aftersales Service

Great Aftersales Service - very happy!

16 de maio de 2025
logótipo da ACS Custom

Resposta da ACS Custom

Thanks so much for the 5 stars! We're really pleased to hear you're happy with our aftersales support — we're always here to help whenever you need us!

Classificada 1 em 5 estrelas

Sleep sound ear plugs delivery date unknown

I ordered the product and followed guidance on making a booking for impressions on 16th April, on which date I could only get an appointment three weeks in advance.
I received a notification some three weeks after having the impressions taken that the order was being processed and it would be 3 to 4 weeks before I received the product.
I await the product (27/5/25).
I am therefore not impressed with the time it clearly takes to process the order. I understand that this is a bespoke product. And I guess I could have shopped around for the impressions. But overall, given that I ordered the product in a situation of great need, I am left somewhat wanting at the current time.

15 de abril de 2025
logótipo da ACS Custom

Resposta da ACS Custom

Thank you for your feedback, and we're really sorry to hear you've been left feeling disappointed by the wait time.

As you rightly mentioned, our SleepSound earplugs are a bespoke product, made to your individual ear impressions, which can take approximately 3–4 weeks to manufacture—especially during busy periods. While we work with a wide network of impression partners across the UK to offer flexibility, appointment availability at these centres is unfortunately outside of our control.

We completely understand how frustrating delays can be, especially when you’re in need of the product urgently. If you’d like an update on your order status, our customer service team would be more than happy to assist—please don’t hesitate to contact them at info@acscustom.com.

Thank you again for your patience and for choosing ACS.

Classificada 4 em 5 estrelas

Earplugs are excellent

Earplugs are excellent and doing the job. However the illustrations which came with the earplugs was useless - the diagram looked like it had been drawn by a 5 year old and completely illegible. I had to return to Boots store to have instructions from their Audio dept to insert the plugs which I still find quite difficult. The illustrations did not make any sense even after I had to additional help from Boots.
Would help if correctly shown with computerised diagram rather than pencil drawing.
Customer service excellent actually read review and are looking into creating a computerised diagram. Also suggested I contact them if still a problem with fitting. Can’t ask better than that thanks

23 de dezembro de 2024
logótipo da ACS Custom

Resposta da ACS Custom

Thanks so much for your feedback – we're really pleased to hear the earplugs are working well for you!

We're sorry to hear the instructions caused confusion. You're absolutely right – clearer, computerised diagrams would make the process easier, and this is something we're actively working on improving. In the meantime, if you're still finding insertion tricky, please don’t hesitate to contact our team at info@acscustom.com – we’d be happy to guide you through it.

Classificada 5 em 5 estrelas

Staff were helpful with good advice

Staff were helpful with good advice

8 de abril de 2025
logótipo da ACS Custom

Resposta da ACS Custom

Thank you for the kind words! We're really glad our team could support you with helpful advice. If you ever need anything else, we’re here to help!

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service. Highly recommend

31 de março de 2025
logótipo da ACS Custom

Resposta da ACS Custom

Thank you so much! We're thrilled you had a fantastic experience — your recommendation means the world to us!

Classificada 1 em 5 estrelas

I so wanted these ear plugs to work…

I so wanted these ear plugs to work well for me. I found them really hard to fit, and when I finally managed to do so found them hard & uncomfortable to sleep in. Removing them was a struggle & caused pain too. I’ve emailed for customer support but not had a reply.

7 de abril de 2025
logótipo da ACS Custom

Resposta da ACS Custom

We're really sorry to hear your SleepSound earplugs haven't met your expectations — your comfort is incredibly important to us. These are custom-made products, and we want to make sure they’re right for your ears.

Please do reach out to our customer service team at info@acscustom.com or call 01295 266665 — we’d be happy to take a look and explore what we can do to improve the fit and comfort for you. Thanks again for your feedback, and we hope to get this sorted for you.

Classificada 5 em 5 estrelas

Really pleased with product and whole…

Really pleased with product and whole process from start to finish. Highly recommend.

4 de abril de 2025
logótipo da ACS Custom

Resposta da ACS Custom

Thank you so much! We're thrilled to hear you’re happy with both the product and the process. Your recommendation means a lot to us!

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