I bought a pair of Evolve CIEMs and they've been possibly one of the best purchases I've made as a drummer. The isolation is absolutely incredible, but the sound is just as spot on. I've had to ge... Ver mais
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Great Product Works great, fit like a glove and the experience of taking the moulds is brilliant. Overall very satisified.
I got custom made sleep buds. Very uncomfortable and sent back. EXCELLENT customer services. Items returned and the tabs had been cut off. This seemed to be the source of the discomfort. Now one... Ver mais
Bought via Simon in Dubai, UAE, with the impression taken easily and quickly. Sent off to the UK and in hand within a few weeks. You cannot put a price on hearing protection especially if you start no... Ver mais
Informações sobre a empresa
Escrito pela empresa
ACS are specialists in custom made soft silicone hearing protection, in-ear monitor earphones and sleep products. Celebrating 30 years of protecting ears in 2024. ACS Custom have been leading the way with its product range for professionals and consumers.
Informações de contacto
21-23 Beaumont Close, OX161TG, Banbury, Reino Unido
- 01295266665
- info@acscustom.com
- acscustom.com
4,6
Excelente
3 mil opiniões
Respondeu a 30% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great service had the fitting in a…
Great service had the fitting in a local boots, was kept in the loop during the whole process and print delivery
12 de março de 2025
Resposta da ACS Custom
Thank you so much for your kind words! We’re delighted to hear you had a great experience with our team and products. Your support means a lot to us!
Ordered my R ear plug march 31 but not…
Ordered my R ear plug march 31 but not seen or had ent delivery or contact from you since
25 de março de 2025
Resposta da ACS Custom
Hopefully we can address this situation for you. Please do reach out to our customer service team at info@acscustom.com or call 01295 266665 — we’d be happy to take a look Thanks again for your feedback, and we hope to get this sorted for you.
Great fit a bit tricky to locate at…
Great fit a bit tricky to locate at first but easy when you get the knack. Not 100% silence but very good certainly letting me sleep now !
8 de março de 2025
Resposta da ACS Custom
Thanks for the great review! We're glad to hear you're sleeping better and finding the fit more intuitive. While our earplugs aren’t designed to block out sound entirely, they are made to dramatically reduce volume to a comfortable level—helping you rest easier without feeling isolated. Let us know if you need anything!
ACS are a very professional outfit.
ACS are a very professional outfit.
They give good advice, manufacture good products and their service. is great too.
28 de março de 2025
Resposta da ACS Custom
Thank you for the glowing review! We're so pleased to hear you’ve had a positive experience with our team, service, and products. We really appreciate your support!
Good communication ensured that days could be organised for tests and remoulds to take place.
All new hearing protection arrived in the time scale advised and was individually labelled for each person with no packaging defects.
Excellent service.
19 de março de 2025
Resposta da ACS Custom
Thank you so much for the fantastic review! We're really pleased to hear everything went smoothly — from the communication and organisation to the timely delivery and quality of your hearing protection. It's great to know the labelling and packaging met expectations too. We really appreciate your kind words and look forward to supporting you again in the future!
Super friendly service
Super friendly service. Had to book my 14 year old molding at head office and they couldn't have been nicer. I found website awkward to navigate, but everything else was super x
5 de março de 2025
Resposta da ACS Custom
Thank you so much for your lovely review! We're really glad to hear you had such a positive experience with our team at head office — we always aim to make everyone feel welcome, especially our younger customers. We appreciate your feedback about the website too, and we're constantly looking at ways to make it more user-friendly. Thanks again for your support!
Slightly late, but worth the wait…
They took just beyond the upper estimate for delivery but have been worth the wait. I can now block out the noise from my dreadful neighbour and have uninterrupted sleep.
18 de março de 2025
Resposta da ACS Custom
Thank you so much for your patience and for the fantastic review! We're sorry to hear your order arrived slightly later than expected, but we're really pleased to know the wait was worth it and that your SleepSound earplugs are helping you get the rest you deserve. Here's to many more uninterrupted nights of peace and quiet!
The buds cause ear pain in the middle…
The buds cause ear pain in the middle of the night if I sleep on my right or left side - ok if I stay on my back which isn’t my usual sleep position - so sadly they are useless!
6 de maio de 2025
Resposta da ACS Custom
Hi there,
Thank you for your feedback — we're really sorry to hear that your SleepSound earplugs are causing discomfort during the night. Comfort is key, especially when it comes to a good night’s rest, and we never want you to feel that your plugs are unusable.
The good news is, we can help! It’s in our name — ACS Custom — and we’re here to make sure your earplugs are perfectly tailored to you. We’d love the opportunity to further enhance the fit so they’re more comfortable when sleeping on your side.
Please reach out to our team at info@acscustom.com, and we’ll arrange to assess and adjust them to better suit your ears. We're committed to getting this right for you.
– The ACS Team
Custom fit sleep plugs
Got these earplugs to block out the partner's snoring ! They don't block it out completely, but with the earplugs it's just a gentle purr, rather than log sawing ! Comfortable in my ears for both side sleeping & back sleeping.
3 de março de 2025
Resposta da ACS Custom
Thank you so much for your brilliant review! We're really pleased to hear that your custom SleepSound earplugs have made nights more peaceful — turning log sawing into a gentle purr is a big win in our book! It's great to know they're comfortable for both side and back sleeping too. Here's to many more restful nights ahead! 💤
Saving my hearing and keeping me playing.
I had custom earplugs made at a guitar show, the staff were so helpful and the process was really simple. They were also really kind to my son who was with me and gave home some freebies.
A few weeks later my earplugs arrived exactly as I wanted, and I have been using them regularly since then.
10 months ago I started getting tinnitus in my ear and was worried if I would be able to carry on playing in a large and loud band. I needed to take care of ears with something better than standard ‘one size fits all’ ear protection.
These bring my band volume on stage down to a much more pleasant volume and no loss of top end or muffled sound, just less of it. There is a bit of a trick to getting them seated properly but after a couple of attempts I had it sorted.
A superb product and no surprise why they are used my so many professionals and amateur musicians.
1 de março de 2025
Resposta da ACS Custom
Thank you so much for your thoughtful and detailed review! We're truly glad to hear that your custom earplugs are helping you continue playing music safely and confidently. It's brilliant to know they've made a real difference, especially in managing tinnitus and keeping the clarity of sound on stage. We’re also happy to hear your experience at the guitar show was a positive one — and that your son left with a smile too! Thanks again for choosing ACS; we're proud to support musicians at every level. Here's to many more gigs with great sound and protected hearing! 🎶👂
Fast well packed delivery
26 de fevereiro de 2025
Resposta da ACS Custom
Thank you for the great review! We're really pleased to hear your order arrived quickly and in perfect condition. If there's anything else you need, we're always here to help!
Professional and you keep your…
Professional and you keep your customers updated on the progress of their order.
28 de fevereiro de 2025
Resposta da ACS Custom
Thank you so much for your kind words! We're thrilled to hear that you appreciated the updates on your order. Keeping our customers informed is really important to us, and we're glad it made your experience even better. If you need anything else, don't hesitate to reach out!
Very easy and straightforward
Very easy and straightforward. My moulds are great. Thank you.
24 de março de 2025
Excellent ear plugs
I bought some swimming plugs from this company, having tried ear putty and over the counter plugs which kept falling out. I bought the voucher online then went to Boots who did the ear impressions and sent them off to ACS, which was a simple procedure. It did say online that it would take 3-4 weeks to receive them but it took closer to 5 weeks, hence the 4 stars. However, the ear plugs are brilliant, they fit perfectly and never fall out during my swim. Different colours identify each ear. I was getting repeated ear infections from swimming but that’s resolved since I bought these plugs. I would definitely recommend.
7 de fevereiro de 2025
Resposta da ACS Custom
Thanks so much for your detailed review! We're really glad to hear the swimming plugs are working so well for you and have helped prevent further ear infections — that's exactly what we aim for. Apologies for the slight delay in delivery, but we’re pleased it was worth the wait in the end. Thanks again for your recommendation! 🏊♂️👂
You are buying ear plugs. Not a carry case.
I haven't been able to use the ear plugs much, as I haven't been able to find a decent case to put them in. They came in a smallish pouch (much too big to go where I keep earplugs in my bag), and no way to differentiate right or left when taken out in the dark.
Until I can buy a case where I can feel which is the top of the case, and have left and right safely in their niches, then I will have to stick to my Loops and Apple AirPods Pro.
28 de fevereiro de 2025
Resposta da ACS Custom
Hi there,
Thank you for your honest feedback — we really appreciate you sharing your experience. We're sorry to hear the storage pouch hasn’t been ideal for your needs, especially when it comes to quick and easy access on the go or in low light.
We’d love to help you find a more convenient solution. We have alternative cases available that offer better organisation and protection, and we’d be happy to recommend one that suits your setup — including options to help differentiate left and right earplugs more easily
Please feel free to get in touch with us at info@acscustom.com, and we’ll do our best to support you. We’d love to help you get the most out of your custom earplugs.
– The ACS Team
Pro 17 highly recommended
superb product and customer service.bought the Pro 17 after some research and recommendations .
28 de fevereiro de 2025
25 shore earplugs - don’t stay in place
I purchased the 25 shore earplugs (the softer variety) a few months ago, as I heard from others that the 40 shore were painful to wear.
I find the 25 shore plugs really difficult to insert into the ear. They seem to struggle to lock into place, and once I finally get them into the correct position they tend to pop out soon after. I’ve taken them travelling a few times in recent months and in all cases I’ve given up using them because they don’t stay in place.
Perhaps this doesn’t happen with the 40 shore due to the differences in material, but the 25 shore earplugs haven’t served their purpose in my case.
3 de maio de 2025
Opinião espontânea
Resposta da ACS Custom
Hi there,
Thank you for taking the time to share your feedback, and we're really sorry to hear that your experience with the 25 shore earplugs hasn’t met expectations. Comfort and a secure fit are essential, and it sounds like the plugs may not be fitting as intended — this isn’t the experience we want for you.
We’d really like the chance to make this right. It’s possible that a refit or adjustment could significantly improve how they sit and perform in your ears.
Please get in touch with our customer care team at info@acscustom.com or call us directly, and we’ll be happy to look into a solution.
We’re here to help and make sure you get the best protection and comfort possible.
– The ACS Team
excellent service
14 de março de 2025
Excellent and fast service
Excellent and fast service. There was an issue with DHL (not because of acs) and acs did everything they could to assist.
18 de março de 2025
Phenomenal Ear Plugs!
Got the Pro 17’s. Communication, order process, delivery time all perfect. Product is light years ahead of everything else I’ve used in terms of clarity and the seal that they achieve is frighteningly good. A genuine bargain for something bespoke that has improved my listening life. Might buy an additional pair of stronger filters as I think these might struggle at some of the more extreme gigs I attend, but they are perfect for 85% of my needs. Dont hesitate!
12 de fevereiro de 2025
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