Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Possibly the most unhelpful company I have ever had to deal with. The staff that I had to deal with apart from Sophie (who was very polite ) are like robots. It seems when they speak to you that they... Ver mais
A empresa respondeu
I can't even fathom how my anxiety was trying to call a credit company over overdued debt but let me tell you, they are absolutely brilliant & very VERY helpful people. I was assisted by Nisha Chohan... Ver mais
A empresa respondeu
I was so anxious before calling ACT thinking that I would have a terrible experience instead I was left so surprised... My fist conversation was a few months ago with Nisha Chohan, such a wonderful wo... Ver mais
A empresa respondeu
Had the absolute best experience today on the phone with Hamzah at ATC. He was extremely patient and polite when explaining to me. As well as that, he had the most positive and kind attitude that you... Ver mais
A empresa respondeu
ACT Credit Management Ltd takes a diligent and professional approach to debt collection, offering a comprehensive suite of services, including debt recovery, tracing, credit reporting, and legal solutions. With over 20 years experience, we have partnered with high-profile clients across various industries throughout the UK. Our tailored approach ensures that each organisation receives a personalised service designed to maximise debt recovery while ensuring the best possible outcome for the customer. Our team work closely with our clients, safeguarding their reputation while recovering outstanding funds swiftly and efficiently.
7 St John's Road , HA1 2EE, Harrow , Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Hamza was very anttentive andengaging. A really great guy as he helped through tough situations. He really deserves the best. Thank you Hamza

Resposta da ACT Credit Management Ltd
Hamza Farah was polite and extremely helpful.

Resposta da ACT Credit Management Ltd
Hamza Farah was a great
From phone etiquette to friendliness &e explaining terms and agreements.
Im glad it was him whom I spoke with.

Resposta da ACT Credit Management Ltd
Spoke to Jerome, was very friendly, patient and incredibly helpful. Very mindful of my situation and helped come up with the best solution given my circumstances

Resposta da ACT Credit Management Ltd
Nisha Chohan was so helpful! Listened to my situation fully and was very comforting, made the situation that little bit better and calmed me down. She has great customer service skills and shows great signs of empathy which i feel is imperative for people working within call lines.

Resposta da ACT Credit Management Ltd
Nisha was really polite and helpful, thanks for the service

Resposta da ACT Credit Management Ltd
The agent that I spoke to Nisha was very helpful and put me at ease, setting up of the payment plan was easy and now due to Nisha’s calm and easy going attitude I now have peace of mind. Thank you Nisha.

Resposta da ACT Credit Management Ltd
Hamza by far is the most respectful and polite agent I’ve spoken to on the phone. I’m a young student in a lot of debt and he’s always been understanding and helpful towards the payment plan and has always made sure I’ve had money to live off and still make payment towards the debt I have. Other agents I’ve spoken to have always been understanding it’s scaring going into debt collectors but I’m very grateful that it’s gone to these guys who are very trusting and professional too.

Resposta da ACT Credit Management Ltd
I had a fantastic experience, thanks to the exceptional service provided by Jerome Driscoll. Jerome's professionalism and dedication during the payment and agreement process were truly outstanding. In an industry where positive reviews can be rare, I want to highlight the excellent support I received from Jerome.

Resposta da ACT Credit Management Ltd
I spoke to Dee on the 21st of Feb and had the greatest customer experience I was treated with such respect which is hard to come by from a collections company I just wanted to thank Dee so much for their hard work and their time they spent making sure my query’s were handled efficiently!!

Resposta da ACT Credit Management Ltd
Having to call debt collectors is never nice, but Mr. Hamza Farah made it so much easier. He took the time not only listening, but also explaining everything I needed to know in a way that I understood - which is the most important. Often people don’t make the effort to be nice, which I don’t judge, but it is much more pleasing to speak with someone that doesn’t sound annoyed at you. Shoutout to Hamza, I hope they give you a raise! Obrigada ;)

Resposta da ACT Credit Management Ltd
Very helpful and polite.
Helped me find the best possible solution.

Resposta da ACT Credit Management Ltd
I was worried about my debt but I spoke to a very kind man called hamza who explained more about the debt and reassured me that it would be okay. 10/10 costumer service all of my queries were answered and I was made to feel at ease .

Resposta da ACT Credit Management Ltd
I spoke with Nisha chohan she help me to resolve my problem. Also she is Always ready for help & support.

Resposta da ACT Credit Management Ltd
Very friendly and professional, always happy to help out and very communicative.

Resposta da ACT Credit Management Ltd
nisha cohan was so patient and very lovely and helpful on the phone.

Resposta da ACT Credit Management Ltd
Nisha assisted me with the process of taking payments and arranging this smoothly. She deserves a promotion!

Resposta da ACT Credit Management Ltd
Nisha was really helpful and professional. I think she is a great asset when it comes customer service.

Resposta da ACT Credit Management Ltd
I have spoke ACT in the last few days they have resolved the situation and Nisha really did understand everything and explained what to do next. Certainly went above and beyond. Thank you

Resposta da ACT Credit Management Ltd
My most recent experience with ACT has taken a gigantic weight off my shoulders. I spoke with Abs on the phone who has spoken me through my options in a clear and calm way and helped me see the situation straight. I am really grateful for the support and Abs’ help. Thankyou so much!

Resposta da ACT Credit Management Ltd
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.