DO NOT BUY FROM THIS COMPANY — COMPLETE SCAM & FALSE ADVERTISING! Stay far away from Add-On Design! I ordered their LED door sills after seeing their flashy advertisements and videos, and what ac... Ver mais
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Leia as opiniões dos outros
Somewhat misleading in their advertising regarding "real time GPS". Their "AnyTrack Pro" simply uses Bluetooth Crowd Sourcing from other cell phones very near where the vehicle is you placed... Ver mais
A empresa respondeu
Only one magnetic cover gor two trackers. Trackers set up ok. Delivery time took a bit longer than expected. Overall ok but wouldnt use again even though no problems.
the equipment is reasonable priced and is easy to connect and set up. the only real criticism I have is promotional videos and social media posts show a magnetic holder being used mount the tag. th... Ver mais
Informações sobre a empresa
Escrito pela empresa
Redefine Your Ride. Shop the newest Custom LED Door Sills, AnyTrack Pro GPS Trackers & more premium car accessories. Instant upgrade—installed in minutes with no tools. Easy DIY for all. Worldwide Shipping.
Informações de contacto
Estados Unidos da América
- support@add-ondesign.com
- add-ondesign.com
2,2
Mau
76 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 41% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
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Complete scam
Complete scam. Units do not work and do not fit. No reply from customer service email and no number
2 de abril de 2025
Opinião espontânea
Resposta da Add-On Design
I apologize for the frustration,Ryan. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to Support@add-ondesign.com with your order #. I’d like to resolve this for you personally.
If I could give this company a negative…
If I could give this company a negative 5 stars I would. I ordered 5 trackers and they sent the IOS version. After repeated emails with customer service they finally gave me ship back info. I shipped all 5 with tracking number and they were received. This was over 5 months ago and still no refund. NEVER do business with this POS company. They are the absolute worst!
I get no more correspondence and I have asked to speak to someone with authority and still no answers! Don't ever do business with this company.
18 de junho de 2025
Opinião espontânea
Resposta da Add-On Design
I apologize for the frustration, Dave. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to Support@add-ondesign.com with your order #. I’d like to resolve this for you personally.
Complete junk
Bought the tracking devices (order #15849), total garbage, do not work. Tried writing the company, they get a sudden case of amnesia and ignore you.
1 de dezembro de 2025
Opinião espontânea
Resposta da Add-On Design
I apologize for the frustration, Bob. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to Support@add-ondesign.com with your order #. I’d like to resolve this for you personally.
Add-on design AnyTrackPro
Unlike many others, who have purchased from this company, I ordered two trackers and received two. They arrived 9 days after I ordered them and I found them easy to set up. I have been monitoring them, and they are giving the correct locations of my vehicles. The only downside was like many others, I expected them to be magnetic, which they are not. Thus, the reason for only four stars.
13 de novembro de 2025
Opinião espontânea
Great customer service.
The customer service has been second-to-none! This is has been such a pleasant experience. Kathryn was notified via email and photo of the incorrect model that was posted to me after ordering. A simple email, and a couple of weeks later, my order arrived as was placed. NO issue for the exchange....Fantastic!
29 de outubro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Sean,
Thank you so much for your review and for sharing your experience, we really appreciate it!
We’re glad to hear that your trackers arrived promptly, were easy to set up, and are working accurately for you. That’s exactly what we aim for.
We also appreciate your honest feedback regarding the magnetic feature. We understand how that expectation can come from the product presentation, and we’ll take this into account to improve clarity moving forward.
If you ever need assistance or have any questions, we’re always here to help.
Thanks again for your support!
Add-on Design
I had some issues with my first batch however…
I had some issues with my first batch of 6 there was a small tech issue, I was assured By Kathryn there was a small modification being made and it will get sorted asap, a couple of days later a new batch of trackers arrived I turned them on one by one and they all connected and work perfectly, with all tech there is teething issues and when there is an issue its how the company deals with that issue that counts, Kathryn was very professional answered all my questions and sorted the problem, 10/10 cant ask for no more than that.
Thanks all, nice trackers and great service
Regards
Paul Law
20 de outubro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Paul,
Thank you so much for your kind words, this truly means a lot!
We’re really glad to hear that your experience was smooth and that everything was resolved to your satisfaction. It was a pleasure assisting you, and I’m happy we were able to get the correct item to you without any hassle.
Your feedback means a lot to us, and we’re always here if you need anything in the future.
Add-on Design
Not worth even one star.
Not worth even one star..
Compays a fraud.. they advertise 2 pack tracker then send you one..
Absolute joke of a company.. PLEASE AVOID
25 de outubro de 2025
Opinião espontânea
Resposta da Add-On Design
I apologize for the frustration, Biggy. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to Support@add-ondesign.com with your order #. I’d like to resolve this for you personally.
Great customer support
The first trackers I received wouldn’t work due to a software issue. But I contacted the company and they sent out new trackers to me which worked straight out of the box. Absolutely first class customer service and speedy solution to the problem. Thanks very much. A totally trustworthy company.
25 de outubro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Andy,
Thank you so much for your kind feedback, we really appreciate it!
We’re sorry to hear about the initial issue, but we’re glad we were able to get that resolved quickly and send out replacements that worked as expected.
It means a lot to hear that you found our service trustworthy and helpful. If you ever need anything in the future, we’re always here to help.
Thanks again for your support!
Add-on Design
I brought 2 trackers off Add ondesign…
I brought 2 trackers off Add ondesign and only received one and the one that did come was faulty. I reached out to the company regarding this issue on the 08/09/25 and till current 16/10/25 the issue is still unresolved, they ignored emails, gave excuses and out right refused to refund the items. Or help to find a solution. I had been forced to dispute the funds and I would advise no one to go through with any purchases with this company.
16 de outubro de 2025
Opinião espontânea
Resposta da Add-On Design
I apologize for the frustration, Sean. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to Support@add-ondesign.com with your order #. I’d like to resolve this for you personally.
Wrong items sent contacted customer…
Wrong items sent contacted customer support who promised to rectify then silence and no longer responding poor service and just scam by sending wrong items out
Review was.placed in august 2025 and recieved feed back in april 2026 and basically saying chase evri myself ridiculous service
25 de agosto de 2025
Opinião espontânea
Resposta da Add-On Design
I apologize for the frustration, Mr Smith. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to Support@add-ondesign.com with your order #. I’d like to resolve this for you personally.
Steer Clear
No magnetic cases as advertised.
One tracker not fit for purpose.
Dragging out a refund or exchange.
Really not a very reputable company, selling cheap products that don't work then refusing to exchange or refund.
Best way they can improve is by no one buying from them and them going out of business.
2 de outubro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Rob. I've reached out to you via email regarding this.
For further assistance, please contact us directly at Support@add-ondesign.com so we can properly look into your case and resolve this for you.
We take product quality and customer service very seriously, and we’d like the opportunity to make this right.
Ordered the tracking device for our…
Ordered the tracking device for our cars unfortunately the rubber casing was missing.. customer service sent them out immediately with no problems.. very good service
2 de outubro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Gary,
Thank you so much for your feedback, we really appreciate it!
We’re sorry again that the rubber casing was missing initially, but we’re glad we could resolve it quickly for you without any hassle.
It’s great to hear you’re happy with the service, that means a lot to us.
If you ever need anything else, we’re always here to help.
Add-on Design
Bought 4 - steer clear
Bought 4, yeah they are cheap Chinese Google Knockoffs.
Received no magnetic case as advertised.
Stay away...Wish I had of come here first.
30 de setembro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Duncan. I’ve reached out to you via email regarding this.
For further assistance, please contact us directly at Support@add-ondesign.com so we can properly look into your case and resolve this for you.
We take product quality and customer service very seriously, and we’d like the opportunity to make this right.
Fantastic customer service
Fantastic customer service.
I ordered a couple of the trackers for my car and they work great so I reordered the same again but was sent two Android trackers in error instead of the IOS version.
Kathryn dealt with the problem swiftly and without any delay sent me two new trackers out free of charge.
Couldn’t be happier. Many thanks.
27 de setembro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Mark,
Thank you so much for your kind words, this really means a lot!
I’m glad we were able to sort that out quickly for you and get the correct trackers sent without any hassle. It’s great to hear you’re happy with how everything was handled.
If you ever need anything else, feel free to reach out anytime.
Add-on Design
I ordered a 2 pack of trackers
I ordered a 2 pack of trackers, they arrived with no magnetic cases, I could only pair 1 to my android phone (works well). I contacted the company, and Kathryn sent me instructions on how to pair the 2nd tracker, I didnt work. I contacted Kathryn again and was sent 2 more trackers with the magnetic cases, the new ones paired to my phone. I have to admit it was a little frustrating, but I received great customer service from Kathryn.
7 de agosto de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Gavin. Thank you for sharing your experience, I really appreciate your patience throughout the process.
I’m glad we were able to get everything sorted in the end and that the replacement trackers worked well for you. I completely understand the initial frustration, and it means a lot that you gave us the chance to make things right.
For further assistance, please contact us directly at Support@add-ondesign.com so we can properly look into your case and resolve this for you.
Super experience very good product
I purchased 6 trackers very easy to use i did have a small problem but Kathryn in customer service sorted what a 🌟
Very happy with my product and would
Recommended to everyone 👍 👌 😊
8 de setembro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi John,
Thank you so much for your kind feedback, it truly means a lot!
I’m really glad to hear you’re happy with the trackers and that everything was sorted for you. It was a pleasure assisting you.
We really appreciate your recommendation and support. If you ever need anything, I’m always here to help.
Add-on Design
I purchased the 6 pack of tags and they…
I purchased the 6 pack of tags and they are fantastic.
Easy to set up and user friendly.
I would highly recommend these if you are looking for quality tags at an affordable price.
I have the Android compatible tags.
Great customer service too 😁
15 de setembro de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Darren,
Thank you so much for your kind feedback, we really appreciate it!
We’re glad to hear that you’re enjoying the tags and found them easy to set up and use. It’s great to know they’re working well for you.
We also truly appreciate your kind words about our customer service, that means a lot to us.
If you ever need anything else, we’re always here to help.
Add-on Design
Scam
Scam. The trackers don't even attempt to work. They just make a noise and are never designed to connect. I got both Android and Apple type. Both did not work. When I complained the company gave all kinds of BS excuses like "make sure your phone is charged". Then refused to acknowledge my email.
12 de agosto de 2025
Opinião espontânea
Resposta da Add-On Design
I apologize for the frustration, Squirtle. We take product quality and customer service very seriously. We haven't been able to locate your order details here, so please reach out to Support@add-ondesign.com with your order #. I’d like to resolve this for you personally.
Utter crap
Utter crap. Both came without magnetic housings. Didn't work. Promised replacements. Nothing. Avoid this scam. 15 emails sent and heard nothing till I left this review. Claimed money back through credit card dispute team .
4 de agosto de 2025
Opinião espontânea
Resposta da Add-On Design
Hi Dave. We take product quality and customer service very seriously.
I’ve reached out to you via email at Support@add-ondesign.com regarding this so we can look into it properly and resolve the issue.
Please feel free to reply there so we can assist you further.
does as it says
the equipment is reasonable priced and is easy to connect and set up.
the only real criticism I have is promotional videos and social media posts show a magnetic holder being used mount the tag. this isn't included when you purchase the item. the adverts are a little misleading in this aspect
4 de agosto de 2025
Opinião espontânea
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