Disgusting Customer Service The Customer Service Agent For This Company Kept Talking Over Me & That Is My Bug Bearer Lost My Temper With The Agent Kept Saying We Can,t Set Up A Payment Plan To Pay... Ver mais
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Leia as opiniões dos outros
My experience was exceptional as my phone call was picked quickly and the agent who dealt with my query was a good listener. This person clearly understood my query, she was patient with me and her to... Ver mais
The customer service representative, Lucas, that took my call was brilliant. Right from the start he spoke to me calmly. I felt listened to and reassured. He was non judgmental of my situation. He cam... Ver mais
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Advantis
Escrito pela empresa
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Informações de contacto
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Reino Unido
- advantiscredit.co.uk
4,3
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Understanding and helpful
I'm autistic and was very stressed about contacting them but I spoke to Sophia through their webchat who was very friendly and understanding of my situation
23 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Sophia is a credit
Sophia on the webchat was very helpful, and understanding of my situation.
22 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
The person I spoke was very polite …
The person I spoke was very polite respectful and understnding with me and patient with me this is why I'm giving a 5 star rating
22 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlie was so helpful. We’ll be sure to pass your comments on to them.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Spoke to Robert today very…
Spoke to Robert today very understanding and sympathetic of my situation and even sent some mental health information honestly a credit to the team went above any beyond deserves a pay rise
22 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Robert provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Ellie the rep is great
Ellie the rep was professional helpful and understanding
19 de junho de 2026
Opinião espontânea
Hamdiya was very helpful on the web…
Hamdiya was very helpful on the web chat today and was very helpful with my situation, 5 star.
18 de junho de 2026
Opinião espontânea
Just had an online chat with Sophia
Just had an online chat with Sophia, she was brilliant, friendly and understood the issues. Got things sorted out quickly. Unfortunately the systems at Advantis are not great because you cant have multiple reference accounts with one online account / email address. Needs fixing.
18 de junho de 2026
Opinião espontânea
They person on webchat was so helpful…
They person on webchat was so helpful ,polite and kind .
17 de junho de 2026
Opinião espontânea
Atrocious business
Atrocious business. The fact I had no option but to deal with them through the Legal Aid process caused stress, anxiety and frustration more so than the actual legal process itself. The company has THE WORST communication I have ever experienced. The staff are unknowledgable, unhelpful and uncaring. The automated emails and letters are late, inaccurate, and at a frequency that borders harassment. Replies to emails take 6+ working days to receive and do not actually resolve any issues. This company being the default for Legal Aid is absolutely astonishing. I would check their reviews on Google Maps instead of TrustPilot as I believe they are more accurate, truthful and reliable.
16 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
I spoke to an amazing gentleman
I spoke to an amazing gentleman. Who was friendly, helpful and kind.
16 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Kieran & Liam have been amazing and so…
Kieran & Liam have been amazing and so helpful throughout
15 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that both Kieran & Liam provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I had a wonderful chat with Charlie…
I had a wonderful chat with Charlie this morning to sort out my payments. My circumstances have hugely changed with a brain tumour & my wife and I are not going to be able to work whilst I recover. I was dreading the call but Charlie made it so easy & was so kind & supportive. All sorted & I feel relieved. Thanks Charlie!
15 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlie provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Emily was so helpful & very…
Emily was so helpful & very understanding truly put me at ease.thankyou Emily
12 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Emily provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Nothings explained
Nothings explained, options aren’t given! Already stressful and wasn’t much help.
12 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Helpful and professional.
Ashleigh was very helpful and none judgmental. Quick response and handle everything I asked.
12 de junho de 2026
Opinião espontânea
Helpful and positive in sorting out a stressful thing.
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information required and have not been pushy in trying to recover the debt. Will up date review if any changes once fully sorted.
11 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Oliver you are a wonderful soul!
I spoke to a gentleman called Oliver, You have been a huge credit to your employer. I am appreciative for your aid & assistance & lack of judgement to my circumstances. I hope your management have the ability to read this & see how approachable & understanding you are. As a sole carer of my wife & having no support & drowning in debt & enforcement officers on my back from other creditors, i thought i would be over seen & struggle even more so. However Oliver was respectful & gave me time & not feel rushed. Gave me 30days to organise help for my debt with no shame needing a bit of time. Even suggested a organisation with contact numbers, website, opening hours which will be hugely beneficial.
10 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Oliver provided such great support on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Fraudulent. Don't engage with them.
Fraudulent. Don't engage with them. They'll send a letter requiring payment of tax. You pay promptly. They provide emailed receipt. Then they send ANOTHER demand letter. You go online to remonstrate, but they assert that your email and password are wrong so you can't access your "account". You know the details are correct but you change the password anyway. Again, they assert it's wrong. You email them to complain. They send an automatic email demanding a lot more of your personal details. See how they work? Don't touch them!
9 de junho de 2026
Opinião espontânea
Resposta da Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
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