Disgusting Customer Service The Customer Service Agent For This Company Kept Talking Over Me & That Is My Bug Bearer Lost My Temper With The Agent Kept Saying We Can,t Set Up A Payment Plan To Pay... Ver mais
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Leia as opiniões dos outros
My experience was exceptional as my phone call was picked quickly and the agent who dealt with my query was a good listener. This person clearly understood my query, she was patient with me and her to... Ver mais
The customer service representative, Lucas, that took my call was brilliant. Right from the start he spoke to me calmly. I felt listened to and reassured. He was non judgmental of my situation. He cam... Ver mais
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Advantis
Escrito pela empresa
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Informações de contacto
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Reino Unido
- advantiscredit.co.uk
4,3
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was lucky enough to be put through to…
I was lucky enough to be put through to Rebecca ,I didn’t catch her last name but she was the nicest soul I’ve spoken to in a long time,so patient and understanding but also very compassionate and competent
You should be very proud,thanks again Rebecca
8 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Rebecca provided such great support on your call and was patient and understanding. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Allie B was very understanding her…
Allie B was very understanding her customer services was brilliant. She just took time and patience to speak to me and gave me lots of helpful numbers and she’s a credit to your company.
8 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Allie provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Nothing yeah took money off me lol but…
Nothing yeah took money off me lol but the staff were so helpful merry Christmas from Santa gareth
1 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Charlie was amazing
Charlie was amazing. I have a very complex case as the last 10 years have been very difficult for me but Charlie was so kind and patient with me while I explained my circumstances. I wish there were more people like Charlie in the world as it would be a much better place. Huge thank you to Charlie and please give her loads of praise as she’s a credit to your company. Have a wonderful Easter Charlie!!
1 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlie provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
It was a Pleasure
31 de março de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
amazingly supportive
amazingly supportive and made a difficult issue resolvable quickly
27 de março de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I was worried about my finances and was…
I was worried about my finances and was worried about to speaking to someone about this but Sandra was amazing and put me at ease. I really appreciated her tone and way she communicated the best way for me to get out of this financial situation.
26 de março de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sandra provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Prompt polite service
26 de março de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Professional and friendly
Professional and friendly. The team set my mind at rest. Mark and Kieran are a superb asset to the team.
26 de março de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that both Mark and Kieran provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Ref - 29622171
Sent a Letter for somebody who has never lived at this address a Morgan Smith he/she has never been here so please don't send anything else here.
4 de março de 2026
Opinião espontânea
Resposta da Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Easy to sort the problem and quick
Easy to sort the problem and quick. Very helpful
25 de março de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
A very difficult situation made much…
A very difficult situation made much easier with kindness & helpfulness. Thank you Zoë
24 de março de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Zoe provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
A really helpful and understanding guy…
A really helpful and understanding guy took me through all the process..
He helped to ease the pressure I’m u der
23 de março de 2026
Opinião espontânea
Correspondent Ashleigh was very helpful
23 de março de 2026
Opinião espontânea
Scammers.....Avoid
Scammers.....No money owed so fishing exercise. Do HMRC really give these clown client details ?
22 de março de 2026
Opinião espontânea
Resposta da Advantis
Advantis Credit Ltd – here to help, not to scam.
We understand that being contacted about a debt can feel worrying, but please be assured that any contact from us is genuine.
Advantis has been helping people resolve debt since 2004. We’re authorised and regulated by the Financial Conduct Authority and trusted by many well-known organisations, including government departments, banks, utilities, and other major companies.
If you’ve heard from us, it means we’re here to help you find the right way forward. You can reach us safely and securely by calling 01782 401100 or by logging in at www.advantiscredit.co.uk. Our team will do their best to support you, whether that’s setting up a payment plan or helping you with a query or dispute.
If you’d like to double-check, you can confirm our details independently through:
1. The Credit Services Association website
2. The FCA consumer credit register
3. The Companies House website
We’re here to make things easier, not harder — so please don’t hesitate to get in touch.
ABSOLUTE SCAM ARTISTS ...... CHECK THE REVIEWS
ABSOLUTE SCAM ARTISTS ....... letter sent suggesting I owe HMRC money ...... now I can recommend this company for fictional stories ...... HOWEVER .... I recently had communication with HMRC .... not for a debt but to discuss my rebate , YES a rebate ..... . I double checked if I owed them any monies and they confirmed it to be quite the opposite. The stock replies they give are a mask to cover the dishonest behaviour. Genuinely am in the belief that they send letters in the hope that people will panic and pay before checking if money is owed , getting a copy of document where the debt is allegedly from .... no wonder "Chloe" is so nice , she's a dab hand at rinsing the unwise and vulnerable..... Bin the letters, block the number and ignore completely ....
21 de março de 2026
Opinião espontânea
Resposta da Advantis
Advantis Credit Ltd – here to help, not to scam.
We understand that being contacted about a debt can feel worrying, but please be assured that any contact from us is genuine.
Advantis has been helping people resolve debt since 2004. We’re authorised and regulated by the Financial Conduct Authority and trusted by many well-known organisations, including government departments, banks, utilities, and other major companies.
If you’ve heard from us, it means we’re here to help you find the right way forward. You can reach us safely and securely by calling 01782 401100 or by logging in at www.advantiscredit.co.uk. Our team will do their best to support you, whether that’s setting up a payment plan or helping you with a query or dispute.
If you’d like to double-check, you can confirm our details independently through:
1. The Credit Services Association website
2. The FCA consumer credit register
3. The Companies House website
We’re here to make things easier, not harder — so please don’t hesitate to get in touch.
Excellent service
20 de março de 2026
Opinião espontânea
I had Sandra help me she was attentive…
I had Sandra help me she was attentive and very patient with me. Kudos to your service team. Thank you again!
19 de março de 2026
Opinião espontânea
very helpful
Oliver listened to me and was able to help me the best he could. thank you
17 de março de 2026
Opinião espontânea
Oliver was very helpful today and…
Oliver was very helpful today and resolved my matter professionally and promptly
17 de março de 2026
Opinião espontânea
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