Disgusting Customer Service The Customer Service Agent For This Company Kept Talking Over Me & That Is My Bug Bearer Lost My Temper With The Agent Kept Saying We Can,t Set Up A Payment Plan To Pay... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
My experience was exceptional as my phone call was picked quickly and the agent who dealt with my query was a good listener. This person clearly understood my query, she was patient with me and her to... Ver mais
The customer service representative, Lucas, that took my call was brilliant. Right from the start he spoke to me calmly. I felt listened to and reassured. He was non judgmental of my situation. He cam... Ver mais
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Advantis
Escrito pela empresa
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Informações de contacto
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Reino Unido
- advantiscredit.co.uk
4,3
Excelente
1 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kind and efficient staff
Kind and efficient staff. It's good to be able to do this via webchat.
23 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Call handler Nathan was professional
I spoke to Nathan the call handler who dealt with my issue regarding false information provided to them by HMRC. Nathan was extremely helpful and dealt with my issues diligently and professionally.
23 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Nathan provided such great support on your call. We’ll be sure to pass your comments on to them.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
This company can never get the…
This company can never get the information correct, they offer a false service to HMRC and should not be allowed to operate. Unclear if they are still owned by Japan, what interest do they have in UK Tax payers? Are they a registered charity or just sealing money form the UK Tax payer.
23 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
For any business
For any business, going through challenging financial times is really stressful but dealing with Advantis has actually come as a welcome relief. Chloe was marvellous , kind and informative. Its giving us a little bit of breathing space just having the option of dealing with a team who are clear in terms of what we need to do but also compassionate at the same time.
23 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Chloe provided such great support to you today. We’ll be sure to pass your comments on to them.
We’re proud of the way our team manages difficult situations for our customers, and feedback like this really means a lot when we know we’ve made a positive impact.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Ashleigh was very helpful and friendly
Ashleigh was very helpful and friendly, great service😊
23 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Ashleigh provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
The agent whom I talked to was very helpful, spoke clearly
The agent whom I talked to was very helpful, clearly spoken, explained everything. It was a good service.
21 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Amazing customer service
Amazing customer service! I had been having a very stressful few months with an ongoing issue with Virgin Media. In less than 5 minutes talking to Sophia at Advantis she had got to the bottom of what was going on, given me clear instructions on what to do next and had sorted the problem out for me! I had been going round in circles with Virgin media, backwards and forwards for months and getting no where. Now it is all sorted, which is a huge weight off my mind. All in a very convenient webchat as well. Thankyou!
20 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Exceptional service from the lady on…
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured in any way whatsoever! Also gave me advice on how to try and lower certain bills. People like her in your company are INVALUABLE to people like me,struggling through and almost always thinking theres no hope or help! For me today,she has turned that phrase on its head!
20 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you so much for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team especially when they make a difference like they have done today.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Sophia was a great help and everything…
Sophia was a great help and made everything easy to understand giving a difficult situation.
20 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
The person I was dealing with Emily
The person I was dealing with Emily, was so helpful, and made me feel very relaxed as I was very nervous. She is an asset to your company.
20 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Emily provided such great support on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Alicia was really helpful
Alicia was really helpful and understanding. Helped sort things out and explained everything.
17 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Alicia provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
The advisor was very helpful and respectful
The advisor was very helpful and respectful. She tried her best to help and help us as company managed the situation as well as it can be.
17 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Asheigh was excellent!
Asheigh was excellent. I was very stressed when I got in touch and she put me at ease and made everything easy!
16 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Ashleigh provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Chole who helped me did not leave me…
Chole who helped me did not leave me feeling judged for my bad money management and made the process with kindness and fairness easily
16 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Chloe provided such great support on your webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Zoe was really kind and supportive…
Zoe was really kind and supportive about my situation, she made me feel very at ease and not judged
16 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Zoe provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
very simple and straight forward
very simple and straight forward
15 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Amazing customer service
Amazing customer service, got everything sorted, polite, friendly and very helpful
13 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Scam artists threaten nurse.
The threatening letters received from this company have scared my wife to death. My wife is an NHS nurse, this company claims she has not paid enough tax. We phoned HMRC and they say she has paid the correct amount. But still the letters come. How do you sleep at night you vile scam artists?
10 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
I was putting off contacting advantis…
I was putting off contacting advantis but finally did and they were a great help, thanks Oliver
9 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Oliver was a great help on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I thought I was being scammed again and…
I thought I was being scammed again and after a lengthy conversation, I realized that I may need to trust even when red flags are flying around. Thank you for your patience Oliver.
9 de abril de 2026
Opinião espontânea
Resposta da Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Oliver provided such great support on your Webchat. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
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