Rhys was amazing, he drove a long way to fit us in. Exceptional service, gave great advice, really understood our problem and fixed it properly, ordered the new part and sent in next day. Great firm... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I had been experiencing a run of problems with my big industrial machine but just couldn't put my finger on the cause. After quite a bit of general research on the net I came across a really interesti... Ver mais
A empresa respondeu
An excellent company to deal with. I had a bad postal delivery which went to the wrong address, but once I raised this with the company they handled it very professional. I had to go find my parcel... Ver mais
A empresa respondeu
Absolutely wonderful, kind and caring company. Very knowledgeable and always go above and beyond to help. If you are looking for anything sewing related, these guys can help. Can’t recommend them enou... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de máquinas de costura
- Loja de dispositivos electrónicos
- Loja de hobbies
- Fabricante de peças para máquinas
- Fabricante
- Reparação de máquinas de costura
Escrito pela empresa
AE Sewing Machines are the UK's favourite suppliers of industrial textile equipment. We specialise also in cutting, sewing and pressing equipment. From the beginning of your textile manufacturing process all the way to the end, we aim to be with you every step of the way. We offer everything from simple textile manufacturing solutions to sophisticated, yet easy-to-use automated machinery. We also supply a wide range of spare parts for all of the machines that we are able to supply.
Our service promise
We back up 100% of our customers
We give you tailored support throughout you're whole journey with us, alongwith pre-sales and after-sales support.
Informações de contacto
Unit 1-3, Vauxhall Court, Vauxhall Industrial Estate, LL14 6HA, Wrexham, Reino Unido
- 0330 332 6205
- info@ae-sewingmachines.co.uk
- ae-sewingmachines.co.uk
AE Sewing Machines
4,9
Excelente
643 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They are always knowledgeable and…
They are always knowledgeable and extremely helpful with service/ repair issues
16 de abril de 2026
Resposta da AE Sewing Machines
Hi David,
Thank you for leaving this review! We always aim for the best possible customer service so it's great to hear you're happy with the advice you received :)
Kind regards
The AE Team
All received
The component I ordered arrived a bit later than I expected, but hopefully it will make a difference to our machinist. I did think the postage was higher than I expected. It was a small component and would easily fit through a letter box, why not also have a choice of second class mail? Rather than turn a fairly flat package into an item when I had to be there to receive it. I had to visit my Post Office twice to collect it, counter staff couldn’t find it, it took the manager just moments to find it, hence I didn’t actually receive it until 13th of April.
10 de abril de 2026
Resposta da AE Sewing Machines
Hi Ms Blackhall,
Thank you for leaving this review, we hope your new part is helpful! With regards to postage, the prices are set by the delivery companies so this is something we don't have control over. We do offer free delivery for orders over £200 but unfortunately can't absorb the postage costs for smaller orders. We only offer tracked delivery options rather than second class postage to ensure full traceability and insurance in case of lost or damaged parcels. We do appreciate your feedback and will be discussing alternative options.
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi Martin,
Thank you for this short and sweet review, it is much appreciated!
Kind regards
The AE Team
Good service
Item as described. Delivery took longer tha expected, but it was over Easter. Good parts lists to choose correct item
1 de abril de 2026
Resposta da AE Sewing Machines
Hi Michael,
Thank you for writing this review! We're always working on improving our parts list and website so it's great to hear that you found it useful :).
Kind regards
The AE Team
A Great super fast service.
A Great super fast service.
Thank you
Will Definitely trade again.
5 Stars
Peter Ellis
Marine safety supplies ltd
31 de março de 2026
Resposta da AE Sewing Machines
Hi Peter,
Thank you for leaving this review! It's great to hear you're happy with our service and we look forward to working with you again in the future :)
Kind regards
The AE Marketing Team
Correct bobbin case quick delivery
Found the exact bobbin casing for my industrial brother machine and now working fine will be ordering a spare.
20 de março de 2026
Resposta da AE Sewing Machines
Hi Dee,
Thank you for leaving this review, it's great to hear that your new bobbin case has got your machine running again!
Kind regards
The AE Team
Incomplete item sent
Incomplete item sent. First purchase bad experience. How hard is it to get a simple order right? Disappointed
19 de março de 2026
Resposta da AE Sewing Machines
Hi Chinedu,
Thank you for your feedback, I've looked into this with our team. The image on the website page for the item you ordered shows all the parts that are included. They are securely bagged up inside a box, and all were accounted for in the pre-postage checks when they left our site. The washers you have said are missing aren't listed or shown as being included with this product. Our team reached out to explain this and ask if anything else was missing, but as of yet we haven't heard back from you. Please get in touch to let us know if this is the case so we can arrange for a replacement to be sent out.
Kind regards
The AE Team
Courier let us both down AE made sure…
Courier let us both down AE made sure we got our goods by sending them out again thanks a million
18 de março de 2026
Resposta da AE Sewing Machines
Hi Kevin,
Thank you for leaving this review! Courier issues are frustrating for everyone involved, it's great to hear you were happy with the way our team resolved this :)
Kind regards
The AE Team
Very pleased with my order
Very pleased with my order
Ordering went very smoothly
and arrived very quickly
11 de março de 2026
Resposta da AE Sewing Machines
Hi Thelma,
Thank you for leaving this review, it's great to hear that you're happy with the ordering process and our turnaround time!
Kind regards
The AE Team
Helpful on phone calls and when when…
Helpful on phone calls and when when emailing.
9 de março de 2026
Resposta da AE Sewing Machines
Hi Pauline,
Thank you for this review, this is exactly what we aim for!
Kind regards
The AE Team
User friendly website and fast delivery.
4 de março de 2026
Resposta da AE Sewing Machines
Hi Zee,
Thank you for leaving this review! It's great to hear that you found our website to be user-friendly and were happy with our delivery times.
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi Helen,
Thank you for writing this review, it's great to hear that you're happy with our communication and delivery!
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi Randa,
Thank you for leaving this review! The website is a constant work in progress so we really appreciate your positive feedback.
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi Peter,
Thank you for leaving this review, this is what we aim for!
Kind regards
The AE Team
Outstanding service from start to finish.
Outstanding service from start to finish.
The customer service at AE has been excellent.
The team at AE are genuinely knowledgeable industry professionals These are not pushy salespeople and that really makes a difference.
We don’t really write reviews… So when we do.. We do it because the company has made an impact. We need a great level of understanding when it comes to production methods ensuring we purchase something that will optimise our manufacturing not just increase our balance sheets.
They took the time to answer questions and were incredibly helpful throughout the process.
We recently purchased two new machines from AE and the whole experience has been seamless (excuse the pun). From delivery and installation to having a reliable point of contact and ongoing aftercare, the support has been first class.
Companies like AE are rare in the UK. Highly recommended.
5 de março de 2026
Opinião espontânea
Resposta da AE Sewing Machines
Hi Kieran,
Thank you so much for taking the time to write such a lovely review! As a family business integrity means a lot to us, we want to make sure we're applying our industry knowledge to matching up customers with their ideal equipment. I've passed your comments on to the team (who all appreciate a good pun). :)
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi,
Thank you for leaving this short and sweet review!
Kind regards
The AE Team
FANTASTIC PROMPT SERVICE
26 de fevereiro de 2026
Resposta da AE Sewing Machines
Hi Chris,
Thank you for your review, this is what we aim for!
Kind regards
The AE Team
Slow to respond to email enqs.
Once I managed to communicate with somebody, I got the information I needed and it was delivered safely and is exactly what I wanted and needed.
My one criticism would be slow to respond to email enqs and provide regular updates. I got the information I needed by chasing them.
24 de fevereiro de 2026
Resposta da AE Sewing Machines
Hi Lindsy,
Thank you for your review! I've raised your feedback about response times with the team. We appreciate you bringing this to our attention and are now reviewing the email security quarantine system which occasionally holds emails back.
Kind regards
The AE Team
Excellent service and best sewing…
Excellent service and best sewing machine shop near London .
Great offers on high quality and professional material . Fast delivery too
20 de fevereiro de 2026
Resposta da AE Sewing Machines
Hi Nathalie,
Thank you for writing this review. We might not be the closest geographically but our agents travel all over the UK from our central location in North Wales!
Kind regards
The AE Team
Excellent fast service
Excellent fast service. Kept informed of progress of order. Well packed goods.
16 de fevereiro de 2026
Resposta da AE Sewing Machines
Hi Hilary,
Thank you for leaving this review, it's great to hear that you're happy with our turnaround times and communication :)
Kind regards
The AE Team
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