Rhys was amazing, he drove a long way to fit us in. Exceptional service, gave great advice, really understood our problem and fixed it properly, ordered the new part and sent in next day. Great firm... Ver mais
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Leia as opiniões dos outros
I had been experiencing a run of problems with my big industrial machine but just couldn't put my finger on the cause. After quite a bit of general research on the net I came across a really interesti... Ver mais
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An excellent company to deal with. I had a bad postal delivery which went to the wrong address, but once I raised this with the company they handled it very professional. I had to go find my parcel... Ver mais
A empresa respondeu
Absolutely wonderful, kind and caring company. Very knowledgeable and always go above and beyond to help. If you are looking for anything sewing related, these guys can help. Can’t recommend them enou... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de máquinas de costura
- Loja de dispositivos electrónicos
- Loja de hobbies
- Fabricante de peças para máquinas
- Fabricante
- Reparação de máquinas de costura
Escrito pela empresa
AE Sewing Machines are the UK's favourite suppliers of industrial textile equipment. We specialise also in cutting, sewing and pressing equipment. From the beginning of your textile manufacturing process all the way to the end, we aim to be with you every step of the way. We offer everything from simple textile manufacturing solutions to sophisticated, yet easy-to-use automated machinery. We also supply a wide range of spare parts for all of the machines that we are able to supply.
Our service promise
We back up 100% of our customers
We give you tailored support throughout you're whole journey with us, alongwith pre-sales and after-sales support.
Informações de contacto
Unit 1-3, Vauxhall Court, Vauxhall Industrial Estate, LL14 6HA, Wrexham, Reino Unido
- 0330 332 6205
- info@ae-sewingmachines.co.uk
- ae-sewingmachines.co.uk
AE Sewing Machines
4,9
Excelente
643 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Always very prompt with our orders.
Always very prompt with our orders
Great communication.
10 de fevereiro de 2026
Resposta da AE Sewing Machines
Hi Andrew,
Thank you for leaving this review. Quick turnarounds and great customer service are always what we aim for!
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi Dawn,
Thank you for leaving this short and sweet review, it's great to hear you're happy with our service!
The AE Team
Brilliant service in helping to find…
Brilliant service in helping to find exactly the right needle for my singer industrial machine. Such a relief
13 de fevereiro de 2026
Resposta da AE Sewing Machines
Hi Jinnie,
Thank you for leaving this review! Our parts team are always here to help :)
Kind regards
The AE Team
I was disappointed with my experience…
I was disappointed with my experience with AE Sewing machines. I only chose to buy from them after reading good customer service reviews.
I received my initial order very quickly which was amazing, unfortunately the machine had a couple of chips on the arm plate.
I understand these things happen but the lady I spoke to about it was very abrupt and short. I was told to ‘just return it, we sell loads of these’. I did ask if the return would be at my cost and was told in the same manner to ‘send in my invoice’.
I returned the machine and requested a replacement. I had to call twice to chase my replacement which I did receive and am happy with.
I am just going to cut my losses on the return costs of the damaged machine, I will not be spending any more of my time or money with AE Sewing machines. Hopefully my experience was just a blip and others will have better service.
3 de fevereiro de 2026
Resposta da AE Sewing Machines
Hi Claire,
Thank you for leaving this review. We have discussed the issues raised in our morning meeting to establish where we went wrong in this instance and how we can resolve this.
In terms of the machine itself, being a portable blind hemmer rather than a standard machine with a table, etc. it was not subject to our usual build process. The machine is delivered to us as a complete unit, and we unfortunately didn't pick up on the manufacturers issue with the chips before sending it out to you.
It is important for us to receive a faulty product back before issuing a replacement as we need to carry out checks to establish that the same faults aren't present. As we don't have your delivery invoice (as you have explained, you were just going to cut your losses) we have instead refunded you £10 from your order value in the hopes that this will cover the cost.
We apologise for not meeting your customer service expectations on this occasion, as this is not the standard we hold ourselves to. Although it isn't what we want to hear, your feedback helps us to improve.
If you need any advice or have any questions about the machine going forward please don't hesitate to contact us.
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi Chris,
Thank you for leaving this review, it's great to hear you're happy with your order!
Kind regards
The AE Team
First rate service
First rate service. From the advice given on which machine would suit my purpose, to the fast delivery, I cannot fault them and would highly recommend AE Sewing machines.
19 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Simon,
Thank you for leaving this review and recommending us, we're always happy to help people find their ideal machine!
Kind regards
The AE Team
Resposta da AE Sewing Machines
Hi Evette,
Thank you for leaving this review, easy ordering and fast delivery is what we aim for!
Kind regards
The AE Team
easy to deal with and fast delivery
20 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Tim
Thank you for leaving this review. If there's anything we can do to improve your experience in the future we'd appreciate your feedback!
Kind regards
The AE Team
BRILLIANT COMPANY WOULD RECOMMEND
Impressed is an understatement. Pricing very competitive, couldn't find cheaper including postage for original part. Kept in the loop regarding delivery by email. Delivered on time, packaging was second to none. Product was perfect and original. Would recommend. All round amazing service from start to finish. WELL DONE
19 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Jane,
Thank you for leaving this lovely review! I've passed your kind words on to the team. We look forward to working with you again in future :)
Kind regards
The AE Team
Juki , DU1181N
From initial enquiry to my factory visit and recent delivery their service and knowledge and advice was excellent. I'm looking forward to using my new machine.
20 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Will,
Thank you for leaving this review. We love working closely with customers to make sure they're getting the ideal equipment, happy sewing!
Kind regards
The AE Team
Delivered light during a dark winter at The Upholstery Cabin…
Delivered what The Upholstery Cabin needed right when it needed it! Great service - Very happy with the product!
19 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Ray,
Thank you for leaving this review. It's great to hear that you're happy with your new light, sometimes having the right accessories can make all the difference!
Kind regards
The AE Marketing Team
Resposta da AE Sewing Machines
Hi Elzbieta,
Thank you for leaving this review, we look forward to working with you again in future!
Kind regards
The AE Marketing Team
Great customer service and helpful…
Great customer service and helpful online chat. Quick delivery and communication.
14 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Zoe,
Thanks for leaving this review! Its great to hear that you're happy with our customer service.
Kind regards
The AE Marketing Team
New machine
Wow! Excellent customer service . My own lock stitch Machine broke and spoke to Rhys about a new one late afternoon. I explained I needed a replacement as soon as possible and it was delivered the following morning. Would definitely recommend AE again.
7 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Debbie,
Thank you for leaving this review! It's the best feeling when we can resolve a problem for our customers like this, I've passed your kind words on to Rhys. Thanks for recommending us :)
Kind regards
The AE Marketing Team
Im extremely happy and satisfied with the delivery and Matthew
Im extremely happy and satisfied with my machine and its quality. It arrived very quickly and delivery was efficient. I needed to speak to customer services and Matthew was very attentive professional and efficient.
An expectacular experience I highly recommend
13 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Bety,
Thank you for leaving this lovely review. It's great to hear that you're happy with your new machine and with our customer service! I've passed your kind words on to Mathew. Happy sewing :)
Kind regards
The AE Marketing Team
Ordered between Christmas and new year…
Ordered between Christmas and new year was told it would be shipped on 05 Jan, still didn't arrive until 09 jan with 48h delivery. I am sure that Royal Mail was the problem. Apart from that the service was good and my partner loves the scissors and says they are really quiet compared to the cheaper versions.
5 de janeiro de 2026
Resposta da AE Sewing Machines
Hi Jason,
Thank you for leaving this review. I have checked and can confirm that your order was sent out on the 5th (our first day back from Christmas closure) so as you say, the delay was with Royal Mail and unfortunately out of our hands. It's great to hear that the scissors went down well and you're happy with our service!
Kind regards
The AE Marketing Team
Resposta da AE Sewing Machines
Hi Nezir,
Thank you for this short and sweet review!
Kind regards
The AE Marketing Team
Ausgezeichnete
Ausgezeichnete, schnelle und qualitativ hochwertige Dienstleistungen
14 de dezembro de 2025
Resposta da AE Sewing Machines
Vielen Dank für diese Rezension!
It was jusr what was needed
It was jusr what was needed
Clear plain photo of the item
8 de dezembro de 2025
Resposta da AE Sewing Machines
Hi Margaret,
Thank you for leaving this review! Our website is a constant work in progress so it's great to hear that you're happy with the product information provided :)
Kind regards
The AE Marketing Team
Resposta da AE Sewing Machines
Hi Angela,
Thanks for leaving this review! If there's anything we can do to improve your experience next time please do get in touch, we're always happy to receive feedback.
Kind regards
The AE Marketing Team
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