One of the zips lost its track because a small piece of thread was sticking out while I was closing it. I tried fixing it on my own but the zip tracks wouldn't close. Took it to a cobbler and... Ver mais
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Leia as opiniões dos outros
I am unable to track my order that was placed 2 weeks ago as the site is unable to open. I ordered through apple cash and there is no way to dispute or get a refund. When I try to contact there is no... Ver mais
A empresa respondeu
I've just placed my order for the Aerless™ Vacuum Kit 2 pack from the UK. After a good deal of research, I chose this product as felt reassured that it has a Rechargeable air pump, Waterproof anti-ri... Ver mais
A empresa respondeu
I can only speak for the customer service and communication. (Backstory:bought this for a trip in a month, knew i was moving so thought id buy this ahead of both. Because it took longer than expected,... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 44% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Refund not received
I ordered this product before Christmas. I have not received it. I contacted them and was given a choice to have it resent or get a refund. I chose to have it resent. Per the emails that followed I did not order the vacuum piece and they were willing to send it for free as long as I left a review. I explained that I had not used the product and could not leave an honest review so I asked for my money back last week. I have not heard from them since nor have I received my money back nor have I received the product.

Resposta da Aerless
Helpful for winter travel essentials
Very useful to pack bulky sweaters in my carry on! Easy to use and efficient.

Resposta da Aerless
Trip after Christmas
Trip after Christmas. We didn’t want to check any bags. I always take my pillow with me. Used the Aerless system and it really works to create space. Left room to bring home some shells & souvenirs from our trip.

Resposta da Aerless
Upmarket packing cubes!!
These are great bags that you can pack and then suck out the air with a compact battery pump. They’re like upmarket packing cubes, except they’re not a cube they’re oblong but they’re a fab idea. The zip is quite stiff so you have to be prepared to give it a good pull but I guess it needs to be so that the air doesn’t escape! I ordered two sets by mistake so I got these at a reduced price in exchange for a review - good deal for me and hopefully for them too!

Resposta da Aerless
I am trying to return the packing bags……
I am trying to return the packing bags… I have requested a return label three times and keep getting the runaround! I would never buy from this company again! Terrible customer service!

Resposta da Aerless
Don't even think you'll get this soon.
I ordered this on Jan 6th.bbthey say express shipping on their website. I contacted them on Jan 13th because my tracking # was not working. They did respond and told me me it shipped and that it normally takes 7-10 days. Today is the 10th day. I called shipping carrier and they have no record of this shipping. I asked for a refund since it clearly isn't coming

Resposta da Aerless
Customer service has been very helpful…
Customer service has been very helpful for ordering issue I had from a Christmas gift. I was given a free pump as a result which was not expected but well appreciated. Thank you so much Aerless

Resposta da Aerless
I have full trust in this product
I have full trust in this product. After years of travel abroad, and countless failed packing cubes, I finally found this solution. The first night, I packed it full with clothes and left it to see if it would withstand time. It has been four days and it's still completely flat. This is definitely the product you are looking for, do not hesitate! The pump is perfect too; and the smallest one I have used.

Resposta da Aerless
This product is a game changer for…travelling
This product is a game changer for travel. I packed 8 shirts into the package and used the air pump to remove the air making the package much smaller and fitting in my suitcase better.
After several hours of travel by airplane and car to my destination I did not open the air bac immediately but the next day. The shirts were perfect and without much ironing just hung up with hangers. Worth the cost and it really lives up to its hype. Cheers and Thank You. Stephen Johnson traveller

Resposta da Aerless
Worth waiting for!
There were some glitches with the shipping company but Aerless was great about replacing the missing shipment, and I'm very glad I stuck with them for the order. The bags are of superior quality and, unlike those klunky plastic bags that won't stay sealed, these zippers are meant to hold tight, and the bags are flexible! I'm looking forward to using these for a trip to Europe, and for keeping my dirty clothes separate from the clean along the way.

Resposta da Aerless
These bags are made of great material…
These bags are made of great material and the zipper (although very hard at first) is really sturdy.
I have not traveled with them yet but doing a test run I think they will be very helpful.
Watch what you are ordering. The number of vacuums does not necessarily match the number of bags.

Resposta da Aerless
Decent Product.
I ordered pack of four with “express shipping”, took ten days to get here but that was my only issue. Product arrived well packed with all components, each bag came in its own storage bag. Tested all the bags and they all worked with no leaks or zipper issues. After reading some of the reviews I thought I’d stiffed myself, but it turned out to be a success story. I would’ve given 5 stars but the shipping they promised wasn’t accurate.

Resposta da Aerless
Bought aerles and am really pleased
Bought aerles and am really pleased
Had a small issue and the promptly took care of the problem.

Resposta da Aerless
Excellent costumer service!
Excellent costumer service!
They reply very fast and solve anything.

Resposta da Aerless
Poor quality. Worse service
I ordered a 4-pack of vacuum bags with the included pump from Aerless.com. The order also came with a free bag tag and advertised free shipping. My total was $120.00.
While I can’t say the product arrived damaged, I am very disappointed with the performance. The compression is very weak and does not work as advertised. The bags do not compress impressively at all, and they barely reduce volume compared to what’s shown on the website. For the price, I expected much better results.
Because the product didn’t meet my expectations, I tried to return it. Despite the website claiming “hassle-free returns,” that has not been my experience at all. I’ve been going back and forth with customer service for three days, and they required photos before even considering the return. I am now waiting for them to approve it, and I’ve been told I will have to pay return shipping myself, even though shipping was advertised as free and the return policy sounds simple on the site.
This process has been frustrating and misleading. A hassle-free return should not require multiple days of emails, photos, and prepaid shipping just to get a refund.
Overall, I’m disappointed with both the product quality and the return process, especially given the high price.
Travelers packing solution
Since we have retired, we are traveling 4 to 6 times during the year and we use vacuum bags. Quality vacuum storage bags have been hard to find till now. We bought the Aerless 4 bundle, a great deal; they are a sturdy product, easy to use,, long lasting with a lifetime warranty. They pack up well, leaving more suitcase room. I highly recommend these.
Great product for travel
Excellent delivery & customer service. Have just finished packing for my trip and I am extremely impressed with the system. The quality of the bags and how well the pump work was excellent. Much better than the plastic vacuum bags that are manual. I need to see how well they stand up to use but so far these are definitely a 5-Star product.

Resposta da Aerless
My luggage always get lost when flying
My luggage always get lost when flying. I decided to try Aerless products and use only a travel case.
I was able to pack a weeks worth of clothing and extra shoes into my carry on bag! For once I thoroughly enjoyed my trip without having to buy clothes to get me through the week.

Resposta da Aerless
The bag really helps to flatten the…
The bag really helps to flatten the clothes and creates a lot more space!

Resposta da Aerless
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