Aerless Opiniões 

400
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

One of the zips lost its track because a small piece of thread was sticking out while I was closing it. I tried fixing it on my own but the zip tracks wouldn't close. Took it to a cobbler and... Ver mais

Classificada 1 em 5 estrelas

I am unable to track my order that was placed 2 weeks ago as the site is unable to open. I ordered through apple cash and there is no way to dispute or get a refund. When I try to contact there is no... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I've just placed my order for the Aerless™ Vacuum Kit 2 pack from the UK. After a good deal of research, I chose this product as felt reassured that it has a Rechargeable air pump, Waterproof anti-ri... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I can only speak for the customer service and communication. (Backstory:bought this for a trip in a month, knew i was moving so thought id buy this ahead of both. Because it took longer than expected,... Ver mais

A empresa respondeu


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

400 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 44% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(400)

389 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great customer service helped me out…

Great customer service helped me out when I ordered the wrong option. I can't wait to try these bags out on my upcoming vacation.

15 de fevereiro de 2026
Opinião espontânea
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Resposta da Aerless

Thanks so much for your review!

We’re glad to hear our team could help and really appreciate you taking the time to share. Hope the bags serve you well on your upcoming trip!

Classificada 5 em 5 estrelas

I ordered 4 bags for an upcoming trip

I ordered 4 bags for an upcoming trip. I have only used one bag so far and it worked well especially for my bulky sweaters.

15 de fevereiro de 2026
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Resposta da Aerless

Thanks so much for your review!

We’re glad to hear the bag worked well for your packing — especially with bulkier items. Appreciate you taking the time to share your experience!

Classificada 5 em 5 estrelas

I purchased 2 sets of the bags prior to…

I purchased 2 sets of the bags prior to Christmas. Finally Was able to use them in February for a trip. 3 of the 4 were flawless, but one bag did not inflate. I’m giving 2 stars as I sent a request through the customer service email on February 3rd and still have not heard back from them after 10 days (message from customer service said they would respond within 24 hours).

UPDATE: I have changed my review to a 5 as I did hear back from customer service who informed me they will be sending a replacement bag.

12 de fevereiro de 2026
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Resposta da Aerless

Thanks so much for your updated review!

We’re really glad we were able to resolve this for you and that a replacement is on the way. We also appreciate your patience while we got back to you.

Thanks again for giving us the opportunity to make things right!

Classificada 5 em 5 estrelas

Nice for travel with bulky clothes

A very strong pump that's rechargable and doesn't require any batteries. Typically I only travel with a backpack, and it can be difficult travelling from a cold country to a hot country. After having the product for the last few months now, and it going on 2 trips with me, it allowed me to comfortably add the needed layers for any weather and not having to worry about buying more clothes when I get there.

12 de fevereiro de 2026
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Resposta da Aerless

Thanks so much for your review!

We’re really glad to hear the pump and bags have been helping you travel more efficiently, especially across different climates. That’s exactly what they’re designed for.

Appreciate you taking the time to share your experience!

Classificada 5 em 5 estrelas

Great customer service

Great customer service, love the products!

10 de fevereiro de 2026
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Resposta da Aerless

Thank you so much for your review!

We really appreciate your kind words — glad to hear you’re enjoying the products and experience.

Classificada 1 em 5 estrelas

I bought these bags and it took them…to long

I bought these bags and it took them way too long to get them to me. I sent them back and asked for a refund which has taken a long time. Then they sent me an email after I made a review and said if I would take my review down, they would give me $40 in Amazon credit. I still have not received that from this company in Canada.

9 de dezembro de 2025
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Resposta da Aerless

We’re really sorry to hear about your experience — especially the delays and how this was handled. That’s not the standard we aim to provide.

We’d like to look into this properly and make sure everything is resolved for you. Please reach out to us at support@aerless.com with your order details (or reply to your original email), and we’ll prioritise your case.

Classificada 5 em 5 estrelas

Really good product

Really good product, it helps us save tons of space when travelling and keep our checked luggage fees in-check when we travel as a family.

2 de fevereiro de 2026
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Resposta da Aerless

Thank you so much for your review!

We’re glad to hear the bags are helping you save space and keep luggage fees under control — that’s exactly what we aim for.

Appreciate you sharing your experience!

Classificada 4 em 5 estrelas

Thank you very much for your generous…

Thank you very much for your generous return policy and the quick replacement of a defective bag.

27 de janeiro de 2026
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Resposta da Aerless

Thanks so much for your review!

We’re glad we could help resolve things quickly and appreciate you taking the time to share your experience.

Classificada 1 em 5 estrelas

2 weeks and the order has not shipped

2 weeks and the order has not shipped! Wrote to their customer service 3 days ago and they said it was "on the way" and to expect it in 7-10 days. Well, 3 days after that reply, it is still sitting in their warehouse! NEVER AGAIN! TERRIBLE!

19 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I did not receive the pump with my…

I did not receive the pump with my order and they were very prompt in responding to me and sending me the pumps. Have no t used the bags yet but can’t wait to next time I travel.

28 de janeiro de 2026
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Resposta da Aerless

Thanks so much for your review!

We’re glad we could resolve that quickly for you and really appreciate you taking the time to share. Hope you enjoy using the bags on your next trip!

Classificada 5 em 5 estrelas

These bags worked great wish I’d gotten more.

I bought 4 bags plus pump before Christmas and was very pleased when we tested them upon arrival. Just used them for my vacation and I am even more pleased with the quality and efficiency. Plus I was prepared to have to iron some of my clothes but when I opened the bag I found they weren’t creased as I expected when I opened them. The bags helped with weight distribution and found it best to deflate them in the suitcase so they fit the space.

28 de janeiro de 2026
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Resposta da Aerless

Thank you so much for your review!

We’re really glad to hear you had such a great experience using the bags on your trip and that everything worked as expected. Appreciate you taking the time to share!

Classificada 5 em 5 estrelas

Customer Service!

Purchased this product for upcoming travel and also gave as gifts. We are extremely happy with the bags. We had one issue as we ordered too many pumps and there was no problem working with the customer service team to get a refund.

21 de janeiro de 2026
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Resposta da Aerless

Thanks so much for your review!

We’re really glad to hear you’re happy with the bags and that our team could assist you smoothly with the refund. Appreciate you taking the time to share your experience!

Classificada 2 em 5 estrelas

shipping delay and poor return practices.


We placed an order in early December for a planned trip at the end of the year. Receiving no indication of the product having been shipped, we finally ordered a cheaper alternative from a competitor. When we returned home after the new year, the Aerless product finally arrived. Trying to immediately return the product, there was no process to complete an easy return (phone/email). Going online, I finally located a process for returns. Twice we received ‘discount’ email offers to keep the product in response to my return request. After my third email, I finally received a return shipping voucher which required me to pay insured Returns costs!
I have now received my full refund from the seller; and also very frustrated with the shipping delay and the absurdly cumbersome return practices.
Though we cannot comment on the quality of the Aerless product, we found the less expensive alternative satisfactory.

28 de janeiro de 2026
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Resposta da Aerless

We’re really sorry for the experience you had — especially with the delivery delay and the return process. We completely understand how frustrating that must have been.

We’re glad to see that your refund has now been completed, but we sincerely apologize for how this was handled. This is not the experience we aim to provide, and we’re reviewing this internally to improve both our shipping and returns process moving forward.

Thank you for taking the time to share your feedback.

Classificada 5 em 5 estrelas

Space saver in a kit

Ordered the vacuum bag kit for an upcoming holiday and to manage a family of five. Came across this brand while looking at others and thought I'd give it a go. Good thing I did as we did our first family trip for Aus day and made packing a breeze. Going to order more for our upcoming overseas trip so looking forward to it.

23 de janeiro de 2026
Opinião espontânea
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Resposta da Aerless

Thank you so much for your review!

We’re glad to hear the bags made your family trip easier and that you’re planning to use them again. Really appreciate your support!

Classificada 5 em 5 estrelas

Aerless compressed bag is of good…

Aerless compressed bag is of good quality and compressed the bags effortlessly. Would highly recommend this product.

24 de janeiro de 2026
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Resposta da Aerless

Thank you so much for your review! We’re glad to hear everything worked well and really appreciate the recommendation.

Classificada 5 em 5 estrelas

Really easy to use vacuum bags

Really easy to use vacuum bags! Makes packing fun and effortless. Sleek design and it fits a lot!

25 de janeiro de 2026
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logótipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re glad to hear you’re enjoying how easy they are to use — and that they’re making packing a bit more fun too.

Appreciate you sharing your experience!

Classificada 3 em 5 estrelas

Don’t be in a rush to receive. Express shipping is fake news.

I ordered with express shipping. It didn’t show up on time for my trip. Nonetheless I kept them and am using them now. I like the bags they work well. They look good and seem sturdy. The pump is strong and works well. However the pump turns on in my bag from time to time which is annoying.

13 de dezembro de 2025
Opinião espontânea
logótipo da Aerless

Resposta da Aerless

Thank you so much for your review!

We’re glad to hear you’re enjoying the bags and the pump overall. We’re also sorry about the delivery timing and the issue you mentioned — we really appreciate you sharing that feedback as it helps us improve.

Classificada 1 em 5 estrelas

Long shipping times and terrible return policy

I ordered from them in early December for a Christmas present and it two three weeks to arrive and ended up being late to give as a gift. Upon trying to return it, I was offered a nominal discount to keep the items instead of returning them, which I did not accept. After multiple emails, they finally sent me a shipping label, but at no time indicated that it would cost me $25 to return the items. They simply charged my credit card without my authorization. I can't speak to the quality of the products as I never used them, but their shipping times and return policy are awful and I would not recommend them for that reason.

16 de janeiro de 2026
Opinião espontânea
logótipo da Aerless

Resposta da Aerless

We’re truly sorry for the experience you had — especially with the delays and the confusion around the return process.

Your order has now been refunded, and we apologize for how this situation was handled. We appreciate your feedback and are using it to improve going forward.

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