One of the zips lost its track because a small piece of thread was sticking out while I was closing it. I tried fixing it on my own but the zip tracks wouldn't close. Took it to a cobbler and... Ver mais
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I am unable to track my order that was placed 2 weeks ago as the site is unable to open. I ordered through apple cash and there is no way to dispute or get a refund. When I try to contact there is no... Ver mais
A empresa respondeu
I've just placed my order for the Aerless™ Vacuum Kit 2 pack from the UK. After a good deal of research, I chose this product as felt reassured that it has a Rechargeable air pump, Waterproof anti-ri... Ver mais
A empresa respondeu
I can only speak for the customer service and communication. (Backstory:bought this for a trip in a month, knew i was moving so thought id buy this ahead of both. Because it took longer than expected,... Ver mais
A empresa respondeu
4,1
Bom
400 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 44% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poor Customer Service - Long wait to receive product.
I ordered my Aerless 3 weeks ago and still have not received them. Customer service is non existent. All one can do is email them through the website. All you get in return is a canned message stating the package is in transit. No real information. Very frustrating. There are so many other companies that sell this type of product. I suggest you use one of them instead of Aerless.
11 de março de 2026
Opinião espontânea
Resposta da Aerless
We’re really sorry for the frustration this caused — especially around the lack of clear updates. That’s not the experience we aim to provide.
We can see that your order has now been delivered, but we completely understand how disappointing the wait and limited communication must have been. We’re currently reviewing how we communicate tracking updates to make sure they’re more helpful and transparent going forward.
If there’s anything further we can assist you with, please don’t hesitate to reach out — we’re here to help.
Poor shipping
I ordered last but it has not shipped yet and I get no response from the company . They may be good products but I wouldn’t know as no progress on the order being sent to me.
25 de fevereiro de 2026
Opinião espontânea
Resposta da Aerless
We’re really sorry to hear about your experience — especially the delay and the lack of communication along the way.
While we can see that your order has now been delivered, we completely understand how frustrating it must have been not knowing what was happening with your shipment. That’s something we’re actively working to improve.
If there’s anything we can still help with, please feel free to reach out — we’ll be happy to assist.
Delivery was never tracked or arrived
Delivery was never tracked or arrived. Cannot get a response from the company to refund or track. Ordered 1 month ago and email 4 times to only get auto replies. Also messaged on Instagram with no response.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Aerless
We’re really sorry to hear about this — especially the lack of updates and difficulty reaching us. That’s understandably frustrating.
This is not the experience we want anyone to have. We’d like to look into your order right away and make sure this is properly resolved for you, whether that means locating the shipment or arranging a refund.
Please reach out to us at support@aerless.com
with your order details, or reply to your original email, and we’ll prioritize your case.
Thank you for bringing this to our attention — we appreciate your patience.
Well made materials
Well made materials. Worked well once I figured out that my air pump was charged. Suggest having the red light change to green when charging is complete. Needed my husband to unzip the bags the first time.
9 de março de 2026
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We’re glad to hear you’re happy with the quality and that everything worked well once you got started. That first use can take a moment to get used to, but it sounds like you’ve got the hang of it now.
We really appreciate your suggestion about the charging indicator — that’s great feedback and something we’ll definitely share with our product team.
Thanks again for taking the time to share your experience!
Huge space saver
These compression bags were a game changer for packing! I was able to fit significantly more clothes into my suitcase easily and the bags feel durable. Would definitely recommend these to anyone who wants to pack more efficiently.
9 de março de 2026
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We’re so glad to hear the bags made a difference with your packing and helped you fit more into your suitcase. Great to know you’re happy with the durability as well.
Really appreciate the recommendation — it means a lot!
I can pack more clothes
I can pack more clothes. Thank you .
26 de fevereiro de 2026
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We’re glad to hear the bags are helping you pack more — that’s exactly what they’re designed for.
Appreciate you taking the time to share!
Ghosting me when I ask for a refund
I ordered a pack of vacuum bags on Feb. 3 and it took over 3 weeks for the items to ship. I reached out inquiring about shipping times and got an immediate response. My issue is with delivery. I live in a city and I got an email stating the items were delivered to a “door/yard” meaning they left my package at an external door of my apartment complex. Needless to say, I never found my package. I’ve reached out to get a refund and the company is ghosting me. I’ve emailed 2 times over the last 10 days and also messaged them on Instagram. Based on comments on their instagram, it seems like they do this to a lot of people if you ask for a return or refund.
1 de março de 2026
Opinião espontânea
Resposta da Aerless
We’re really sorry for the frustration and inconvenience you experienced here — especially around the delivery and the lack of follow-up.
This is not the experience we aim to provide, and we completely understand how disappointing it must have been not to receive your package.
Your order has now been refunded, and we truly appreciate your patience while this was being resolved. We’re also reviewing both our delivery handling and response processes to make sure situations like this are handled more quickly and clearly going forward.
Thank you for bringing this to our attention.
The Aerless Vacuum Kit works really…
The Aerless Vacuum Kit works really well. The used materials, bags, zipper, are of good quality. And you do actually save space. Do you really need it? Of course not.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Aerless
Thank you so much for your honest review!
We’re glad to hear you’re happy with the quality.
Appreciate you sharing your thoughts!
I purchased the travel vacuum sealer…
I purchased the travel vacuum sealer and it was incompatible. I contacted Aerless they offered 20% refund and keep the item or I could return. Why would I keep something I can’t use? In the email they sent a link that goes NOWHERE! Multiple attempts to reach Aerless is unsuccessful. They are a scam. I will be reporting them to the Attorney General..
3 de março de 2026
Opinião espontânea
Resposta da Aerless
We’re really sorry to hear about your experience — especially the confusion around compatibility and the difficulty reaching us. That’s not the experience we want anyone to have.
It sounds like this wasn’t handled properly, and we’d like to make it right. If the product isn’t usable for you, a full refund or replacement is absolutely something we can arrange.
Please reach out to us at support@aerless.com
with your order details (or reply to your original email), and we’ll prioritize your case to resolve this as quickly as possible.
Thank you for bringing this to our attention.
Excellent products and concept, but no returns.
I have not used the Aerless bags nor the Weekender yet, but I can say that they arrived as promised.
The material is sturdy as described, and I believe they will provide the intended service very well
In my case I think the weekender, although made with light material, once packed following the Aerless guidelines it could become too heavy for me. I prefer one with wheels to move around in a busy airport. Thanks.
I am amending my review 26 days after my original one, to say that although my opinion of the bags has not changed, my opinion on the
Aerless company business practices has drastically changed: I contacted them to return the Weekender travel bag because they advertise “100-day Money back guarantee” and “100 day hassle free returns”, but within the 100-days, four times I have requested instructions on how to return the Weekender travel bag, and they have been ignoring my request. They do not keep their promise of “hassle free returns”, buy the product ONLY if you are sure you will keep it. Aerless appears to be not an honest company.
3 de março de 2026
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We really appreciate you taking the time to share your experience and thoughts — it means a lot.
Perfect Investment for Budget-Friendly Travelers
Really happy with my Aerless Vaccuum Kit. Delivery was quick and the package arrived in good condition. ✨
The quality feels solid for the price and it definitely helps save space when packing. 🧳
As a solo and budget traveler, this was a really nice fit for my needs and makes traveling more efficient.✈️
It’s easy to use, the pump works well, and I’ll definitely be using it more often. Overall, good value for money and I’d recommend it. 🙌
4 de março de 2026
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We’re really happy to hear the kit has been a good fit for your travels and that you’re enjoying the experience. It means a lot that you’d recommend it.
Not expectig to be this useful
I recently picked up the Aerless vacuum bag set for an upcoming trip, and I’m really happy with it. The bags are sturdy, simple to use, and they make a noticeable difference in how much space I have in my carry-on.
The hand pump is small and lightweight, so it’s easy to bring along. That makes it very convenient if you need to compress your clothes again while traveling.
Overall, it’s a really useful travel accessory. Frequent travelers will definitely appreciate how much easier it is to fit more into a suitcase. ✈️
4 de março de 2026
Opinião espontânea
Resposta da Aerless
Thank you so much for your review!
We’re really glad to hear you’re happy with the set and that it’s making packing easier for your travels. It’s great to know it’s been a useful addition to your carry-on.
Appreciate you taking the time to share your experience!
The whole company sucks
The whole company sucks. My bags are sitting on my front porch as of this review -due to Aerless lying about delivery timing. They took almost a month to arrive EVEN THOUGH I paid for an express shipping. I left for the vacation for which I bought the bags before delivery despite emailing since day one . Those folks are liars. They just sent me an email asking to rate them and if u select anything less than five stars, you get redirected to their site for more purchase or review there- but four or five stars took me straight to Trustpilot. Thank goodness Trustpilot doesn’t play those dubious games with reviews. Aerless is NOT a 5 star business - what a disappointment!!!
3 de março de 2026
Opinião espontânea
Resposta da Aerless
We’re very sorry to hear about your experience — especially the delay and the confusion around delivery timing. That’s understandably frustrating, particularly when the order was meant for a specific trip.
This is not the experience we aim to provide, and we take your feedback seriously. We’d like to look into this further and make it right where possible. Please reach out to us at support@aerless.com
with your order details, and we’ll prioritize your case.
Thank you for bringing this to our attention.
I love the product so much easy to use!
1 de março de 2026
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We’re really glad to hear you’re enjoying the product and finding it easy to use — that’s exactly what we aim for.
Appreciate you taking the time to share!
I placed my order 2/6 and haven’t…
I placed my order 2/6 and haven’t received it yet horrible customer service will never use you again Order #1390226. I’m waiting for some sort of credit. I think this website is a scam. My order was crap and they have done nothing to accommodate me.
2 de março de 2026
Opinião espontânea
Resposta da Aerless
We’re really sorry to hear about your experience — especially the delay and the frustration with our response time.
This is not the level of service we aim to provide. We’d like to look into your order right away and help resolve this as quickly as possible.
Please reach out to us at support@aerless.com
with your order details (or reply to your original email), and we’ll prioritize your case.
Reinflates
2 de março de 2026
Opinião espontânea
Resposta da Aerless
Thanks for your feedback!
We’re sorry to hear you’re experiencing reinflation. This can sometimes happen if the seal isn’t fully secured or the valve isn’t completely closed. If you’d like, feel free to reach out to us at support@aerless.com
and we’ll be happy to help troubleshoot or arrange a replacement if needed.
Easy to order came in good time
Easy to order came in good time. However i thought the vacuum pump was not as strong as advertised. I also look forward to the carryon actually being able to be vacuum pumped as well to lessen the bulk. Any chance that could be in the works?
6 de fevereiro de 2026
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We’re glad to hear ordering was easy and that your package arrived on time. We also really appreciate your feedback on the pump and your suggestion about the carry-on — that’s a great idea and something we’ll definitely pass along to our product team.
Thanks again for sharing your thoughts!
M.I.A.
Couldn’t tell you if the product is good or not. Ordered it 10 days ago with no updates on shipping. I have no idea when it will arrive. Will update if it ever arrives and warrants a better rating. Overall, wish the company was more transparent about shipping origins and timing.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Aerless
Thanks for your feedback — we really appreciate you sharing your experience.
We’re sorry for the lack of updates around your order, and we understand how frustrating that can be. We can see that your order has now been delivered, and we hope everything arrived as expected.
We’re working on improving our shipping communication to provide clearer and more timely updates moving forward. If there’s anything we can help with now that you’ve received your order, feel free to reach out.
First time user
First time user , packed for 3 weeks in the snow
Absolutely fabulous, made packing so much easier
Thank you highly recommend
28 de fevereiro de 2026
Opinião espontânea
Resposta da Aerless
Thank you so much for your review!
We’re thrilled to hear the bags made packing for your trip so much easier — especially for a longer trip in colder conditions. That’s exactly what they’re designed for.
Really appreciate the recommendation!
Diving gear packed
I was really worried about taking my bag to the airport as I'd never been with diving gear in it. The problem is it that wetsuits take up a lot of space! But not with my new aerless compression bag. Everything was just "squished" down it was amazing just how much space it frees up allowing me to take more clothes for nights out for when I wasn't in the sea! Great product 🙂
10 de novembro de 2025
Opinião espontânea
Resposta da Aerless
Thanks so much for your review!
We’re glad to hear the bags helped you pack your diving gear more easily — wetsuits can definitely take up a lot of space. It’s great to know everything compressed well and gave you extra room for the rest of your trip.
Appreciate you sharing your experience!
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