Aes SmartOpiniões 

1736
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you

A empresa respondeu

Classificada 4 em 5 estrelas

I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... Ver mais

A empresa respondeu


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1736)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Quick and easy

Micheal did a smashing job doing our meters for the electric and gas. Was done quick and easy.

17 de junho de 2025
Opinião espontânea
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Resposta da Aes Smart

Thank you for tour review, have a good day!
Samuel at AES

Classificada 5 em 5 estrelas

Arrived on time

Arrived on time. Very friendly and efficient. Good job

20 de junho de 2025
Opinião espontânea
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Resposta da Aes Smart

Thank you for tour review, have a good day!
Samuel at AES

Classificada 5 em 5 estrelas

Michael installed our new meter quickly…

Michael installed our new meter quickly and efficiently. The communication before hand was precise, he arrived when he said he would and was polite and friendly.

18 de junho de 2025
Opinião espontânea
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Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Gas smart meter installation just…

Gas smart meter installation just finished. David (McIntyre) was very efficient and informative. Only his second installation and seemed to go well

16 de junho de 2025
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Resposta da Aes Smart

Thank you for your review, Have a great day,
Samuel at AES

Classificada 5 em 5 estrelas

Michael has just finished installing smart meter

Michael has just finished installing my smart meter as part of the switchover from RTS meters. Excellent job done, arrived on time, communication before and during installation excellent. Answered my questions and advised how to get help if I need it. Showed me how the system all works. Brilliant.

16 de junho de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, Have a great day,
Samuel at AES

Classificada 5 em 5 estrelas

Excellent service

Micheal phoned to let me know he was on his way, he went above and beyond to make sure the job was done properly and safe. Definite 5*

12 de junho de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

David McIntyre was fantastic

David McIntyre was fantastic. really friendly, professional and helpful. There was an issue with our meters we weren't aware of and he made sure we understood the issue and helped us to arrange for it to be fixed. As new owners, we didn't know about the issues with a previous renovation that impacted our gas meter and he was very patient in explaining everything to us.

9 de junho de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Charlie AES

Charlie came to help with an issue with my smart meter tonight. He worked tirelessly to resolve the issue for me, so thorough, pleasant and professional. Thank you Charlie!

7 de junho de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

After 2 failed visits by other…

After 2 failed visits by other engineers we had T. Clark who came to install our Smartmeter.
She arrived on time and completed the job wonderfully. She was cheerful, helpful and left after checking everything was working. She was brilliant and we were so pleased with her work.

5 de junho de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Smart Meter Install

Niroshan was fantastic at installing my smart meter! He called 30 mins prior to arriving. He is friendly and easy to talk to!
I would definitely recommend!

3 de junho de 2025
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logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Darren was excellent

Darren was excellent. Friendly, efficient and very knowledgeable. He had a 'safety first' approach and it was a pleasure to have him working at our house this morning. Would definitely recommend him.

3 de junho de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Great service

Micheal came today to fix my meter. He contacted me and gave me an ETA. Came exactly when he said.
Done the job quickly, checked everything was working before he left.
Very polite and professional.

30 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning Danielle,
Thank you for your review, have a great day!
Samuel at AES

Classificada 1 em 5 estrelas

Not so smart

Three times an engineer has examined my smart electricity meter and concluded that it has a fault stopping it from sending information to my Home Display Unit or So Energy. Each time his request for the faulty meter to be replaced has been overruled by a supervisor or algorithm which says, without seeing the meter, that as long as its screen is not blank it is not classed as being faulty, even though the "non existent" fault stops the meter doing it's job.

29 de maio de 2025
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Resposta da Aes Smart

Good Morning Vince,
Please can you email resolutions@aes-smart.xyz and we can investigate this for you.
Samuel at AES

Classificada 5 em 5 estrelas

Greg L was great explained everything…

Greg L was great explained everything from start to finish was quick and efficient. Friendly and let me know what would happen in the future, minimal disruption and all check done.

27 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Heat Pump service…

Heat Pump service undertaken by a very professional engineer backed up by a responsive and efficient back office. Arrived on time and thoroughly inspected all aspects of the Heatpump and associated heating and hot water infrastructure. He identified a few issues with the installation (by a different company) and followed up with a remediation plan and price should I require it. I thoroughly recommend AES to anyone looking for heat pump services.

21 de maio de 2025
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Resposta da Aes Smart

Thank you for your review, we are happy to hear you have received a good service, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Excellent Service – Smart Meter Fixed Quickly and Professionally

We had a persistent issue with our electric smart meter, and David McIntyre from AES Smart was incredibly helpful from start to finish. He was punctual, knowledgeable, and clearly experienced. David quickly diagnosed the problem and got everything working again efficiently and with minimal disruption.

He also took the time to explain what had gone wrong and made sure we were comfortable using the system before leaving. It’s rare to find someone so thorough and courteous — truly excellent service!

Highly recommended for anyone needing smart meter assistance. Thank you, David!

16 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning, Thank you for your review, We are glad to hear you have received a good service from David. Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Meter installation

David McIntyre was super professional, he installed the new meter and explained how it works and gave tips on how to save energy, great job

20 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a good day!
Samuel at AES

Classificada 5 em 5 estrelas

Great company

Great company, Sophie and the team are always extremely helpful. Great communication, very quick turnaround when needed and show up when they say. Highly recommend AES.

19 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

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