Aes SmartOpiniões 

1736
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you

A empresa respondeu

Classificada 4 em 5 estrelas

I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... Ver mais

A empresa respondeu


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1736)

20 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The installer

The installer, David McIntyre was friendly, calm and highly competent.
He was innovative, methodical and thorough taking time to offer explanations and answer questions. Very clear and exceptionally helpful

16 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a good day!
Samuel at AES

Classificada 5 em 5 estrelas

We knew the gas and electric meter…

We knew the gas and electric meter install was complicated. Phil worked with us and sorted the issues. Lead pipe on outlet of meter removed and local isolater put on electrics.
Really pleased with work. Thankyou. It would be good if photo of old meter was sent with application for meter change to flag up issues and give Engineers more time etc?

16 de maio de 2025
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Resposta da Aes Smart

Thank you for your review, We are happy to hear you received a good service, Have a great evening!
Samuel at AES

Classificada 5 em 5 estrelas

Friendly Rep

Our rep Ashfey did a great job installing our Smart Meter for our SO Energy service. He was above-and-beyond friendly and very knowledgeable. We didn't mind the appointment time change (morning instead of afternoon), as he respectfully explained the reasons and was very kind and attentive. Good job overall!

14 de maio de 2025
Opinião espontânea
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Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Michael the engineer was very friendly…

Michael the engineer was very friendly when coming in, he let me know it could take up to 3 hours but only ended up being here around half that time. I appreciated Michael keeping me updated with what he was doing, letting me know when the electric was back on. He give me information about what he had done and the smart meter worked.

15 de maio de 2025
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logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, we are happy to hear you received a good service from Michael, We will pass this message on to him.
Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Andrew Hickey amazing service

Just want to thank Andrew Hickey, amazing service, was really helpful, friendly and polite.

9 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning,
Thank you for your review, have a good day!
Samuel at AES

Classificada 5 em 5 estrelas

Arrived early

Arrived early, very polite, did a brilliant job. Cleared mess away. Would recommend.

8 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Arrived promptly

Arrived promptly, slightly before appointment time but rang to confirm this was ok. Very pleasant and completed the job as expected and left no mess.

6 de maio de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, Have a good day.
Samuel at AES

Classificada 5 em 5 estrelas

Had engineer Michael Peers at my house…

Had engineer Michael Peers at my house today did a110% job as I have a disability he went above and beyond to sort the problem out
Thank you Michael

30 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning,

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Thanks to SoEnergy

Thanks to SoEnergy, Micheal peers did a wonderful job. I will recommend always

30 de abril de 2025
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logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Fast friendly service.

Fast friendly service from David.
Thanks.

29 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a good day!
Samuel at AES

Classificada 5 em 5 estrelas

5* metre fitted

Thanks Michael Peers! Quick, helpful and kind! Happy I’ve now got my smart metre fitted :)

25 de abril de 2025
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logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

AES smart meters installed

Installer, Allessandro , was efficient and did a neat and tidy job . Told us some basic information to get us started.

14 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning,
Thank you for your review, we will pass this on to the engineer,
Have a great day!
Samuel at AES

Classificada 1 em 5 estrelas

AES ridiculously dangerous driving

Reg: wp72 bnj
17th May around 15:30 check his dashcam and how he tailgated and inch off every vehicle he was behind constantly causing unnecessary danger on small Devon A roads.

17 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning,
Thank you for making us aware of this, Please email resolutions@aes-smart.xyz if you would like to discuss further.
We will speak with the engineer in this vehicle on the day and investigate this urgently.
Kind Regards,
Samuel at AES

Classificada 5 em 5 estrelas

Greg L was great

Greg L was great, quick,tidy,friendly, efficient.

17 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Smart Meter fitting

After months and months of miscommunication and wasted time (So Energy at fault here), I have a Smart Meter. Still not sure if it was absolutely necessary but there you go. I cannot fault Michael Peers, the engineer, however. Professional, polite, knowledgeable. He went beyond the task he'd been given as he'd only been told about the electric meter, not that it needed to be synched with the gas (So Energy!). He got it sorted, explained how it worked and left. Job done, thank you!

15 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning,
Thank you for your review, we will pass this on to the engineer.
Have a great day!
Samuel at AES

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