Aes Smart Opiniões 

1736
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you

A empresa respondeu

Classificada 4 em 5 estrelas

I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... Ver mais

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Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1736)

20 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Greg

Greg, the engineer did an excellent job! He was very friendly and answered all my questions. He kept in touch too on the way, so we knew when he would arrive. Very satisfied and happy. Thank you

14 de abril de 2025
Opinião espontânea
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Resposta da Aes Smart

Thank you for your review, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Top job

Top job. Didn't take long at all to change two meters, friendly and courteous

12 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Great Service!

Michael Peers who visited us today was polite, courteous and knowledgeable. He took the time to explain in detail to me what he was doing. A credit to your company!

11 de abril de 2025
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Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 4 em 5 estrelas

Replacement of faulty mrter

I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that we had experienced and replaced the faulty gas meter quickly and efficiently. He also added an additional job to upgrade our electricity meter to allow the meters to synch and save us having yo book in another visit. He was really helpful.

11 de abril de 2025
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logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Engineer

Engineer, David McIntyre provided a faultless service with AES metering. Explained the process from start to finish and turned up at the agreed start time to start the job. Great service all round

10 de abril de 2025
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logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Aes Smart has Conscientious Engineers

The Aes Smart Engineer, Paul Cooke, came as arranged, to install an Octopus Energy smart meter. He discovered several safety related issues within the exterior fuse box, which he promptly corrected, as well as putting in the new smart meter. We are very grateful to him for 'going the extra mile' on our behalf.

9 de abril de 2025
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Resposta da Aes Smart

Thank you for your review, we will pass this message on to the engineer, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Very pleased customer

Good communication .
John Wynne was very personable, professional and polite.
He was very efficient and tidied up after his work.
Was knowledgable and explained about the new meter.
Thank you.

2 de abril de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Afternoon,
Thank you for your review, we are happy to hear you received a good service, We will pass this on to the engineer.
Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Scott the AES engineer is great

Scott the AES engineer is great, very organised, efficient and knowledgeable. Very good at problem solving!, I had an old meter and system in place, Scott made everything easy to understand, I was so happy to see everything get resolved, thank you

27 de março de 2025
Opinião espontânea
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Resposta da Aes Smart

Good Morning,
Thank you for your review, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Alessandro was absolutely brilliant

Alessandro was absolutely brilliant. This was probably an awkward job as it's an apartment with gas and electric meters in very separate area and involved him going to get the keys from the management company first.
Not once did he complain and was very professional.
Sadly because the electric/gas meters are so far away I cannot get any readings in the house but he explained why and how I can get them.
Made sure wcerything was functional before leaving and cleaned up too.
Very professional Alessandro well done!

26 de março de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Abs (Abbas/Shades) came to my property…

Abs (Abbas/Shades) came to my property to install a pre pay meter after a lot of stress trying to get an old top up meter decommissioned and he was an absolute legend. No messing, cam in was very courteous and took me through step by step what he did and how he commissioned the new meter. He is highly recommended and I will be using him again for sure!

26 de março de 2025
Opinião espontânea
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Resposta da Aes Smart

Good Morning,

Thank you for your review, We will pass this message on to the engineer
Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Simple process to replace faulty meter

I had to have a smart meter replaced as the old one was faulty. The engineer who called to replace it, Ashfaq, did all the right things. He rang me when he was 10 minutes away, arrived on time, was very courteous and we had a good laugh! He was efficient and told me what he was doing. I've now got a meter that works and an IHD that he showed me how to use. He even cleared up after himself. Thanks Ashfaq, you're a credit to the company.

20 de março de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Afternoon,
Thank you for your review, We will pass this message on to the engineer
Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Michael Peers

The engineer, Michael Peers was excellent. He was due to call between 1pm and 5pm but phoned to say could he come earlier this was better for me as my wife has just come out of hospital (mild heart attack and slight stroke) and a nurse was coming to see her in the afternoon. He was very efficient in explaining things, very tidy workmanship. Can't praise or thank him enough.

24 de março de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Afternoon,
Thank you for your review, we will pass this on to the engineer
Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

The installation of my smart meters…

The installation of my smart meters went without a hitch. The engineer, Mr Peers, arrived on time and did the work quickly and efficiently. He explained everything to me and was very friendly and courteous. I was very impressed!

20 de março de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, we will pass the message on to the engineer.
Have a great day,
Samuel at AES

Classificada 5 em 5 estrelas

Fantastic installation!

My installation by Michael Peers was very professionally carried out, he kept me informed from start to finish and was very respectful of my home. Michael explained to me before turning off power etc so I knew what to expect, he is a lovely guy you are lucky to have him thank you.

20 de março de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, we will pass the message on to the engineer.
Have a great day,
Samuel at AES

Classificada 5 em 5 estrelas

An excellent engineer, Michael

The engineer, Mr. Michael Peers is excellent. He came on time and polite. He explained to me the installation process and how to use the smart meter customer unit. He also explained to me the advantages of smart meter.
I highly recommend Michael to serve any customers especially the elders.

20 de março de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, Have a good day!
Samuel at AES

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