Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Ver mais
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Ver mais
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informações de contacto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Reino Unido
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Muito mau
460 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Alex Newman did a great job in…
Alex Newman did a great job in understanding my query and dealing with it :-)
12 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Stacey, thanks for rating us 5-stars - Alex will be so chuffed to read your lovely comments!
Have a great day, Iliana :)
Resposta da Affinity for Business
Hi there, thank you very much for your review - we really appreciate it!
I'm so glad the team were able to help.
Have a lovely day, Iliana
Excellent service over the telephone…
Excellent service over the telephone today with Vikki Cole. Assisted with my requirements and access to an online account.
10 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Angela, thanks for taking the time to review us, Vikki will be chuffed to read this!
I'm so glad the team was able to help and I hope you enjoy using our online My Account portal.
Have a great day, Iliana :)
Excellent Telephone Service
Phoned with a problem and Pandora sorted it out. Excellent customer service
10 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Brooklands, thank you for rating us 5-stars.
It's great to hear you had such a great experience with us - delivering excellent customer service is something we really pride ourselves on. Pandora will be so pleased to read this!
Have a lovely day, Iliana :)
Brilliant service
Brilliant service, went out their way to help me.
9 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi James, thanks for rating us 5-stars!
We really value our customers which is why our service team are always going that extra mile - I'm so glad this is coming across in your review.
Have a great day, Iliana :)
Business relocation made simple
I have recently had cause to have dealings with a few utilities companies following a business relocation. If only everyone was as easy to deal with as Affinity. Everything made simple and everything efficiently dealt with. Thank you people!
9 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Mark, thank you very much for your review, we really appreciate the 5-star rating.
Your comments are lovely to read, I'm so glad our service levels have stood out to you among other utility companies - this is something we really pride ourselves on, so the team will be pleased to read this!
Have a great day, Iliana :)
Prompt and definitive
6 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Maurice, thanks for the 5-star review - I'm so glad you had a good experience with us!
Have a great day, Iliana :)
Swift and pleasant response.
Swift and pleasant response.
My query was dealt with efficiently and promptly.
My request for a reading was actioned and carried out within 24 hours, with the resulting refund being agreed and also actioned promptly.
Very pleased with the service from Debo
6 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Thank you for taking the time to post this great review!
I'm so glad you had such a good experience with our team. Being quick and easy to deal with is something we really pride ourselves on - Debo will be really pleased to read your comments.
Have a lovely day, Iliana :)
Katie
Katie
Thank you for your prompt and clear answer.
This is just what the business world needs.
Regards
Tony
4 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Tony, we're really pleased to read your review - thank you for rating us 5-stars!
Have a lovely day, Iliana :)
Loved the patience the customer rep…
Loved the patience the customer rep (James Duffy) had. Gave me a timely response for my query.
4 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Vanessa, thank you for rating us 5-stars!
James will be so chuffed to read your comments - I'm so glad he was able to help with your query.
Have a lovely day, Iliana :)
Resposta da Affinity for Business
Hi there, thanks for posting this review - I'm so glad you had a good experience with us!
Have a lovely day, Iliana :)
Been chasing a refund for 6 months only…
Been chasing a refund for 6 months only to be advised account balance is zero but correcting invoices/ credit notes not received.
2 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for your review, we really appreciate your feedback on this and your comments have been passed on to the team.
I'm very sorry you have had to chase us for your refund, this falls below our usual standard of service. Our Head of Customer Growth has been in touch via email to discuss this further with you.
Many thanks, Iliana
Katie Chambers
Katie Chambers
Customer Service Advisor
was helpful and answered my Q.
2 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Leila, thank you for taking the time to leave this review for Katie - I will pass this on to her. Much appreciated and have a great day. Keely.
Vikki Cole was a very helpful young…
Vikki Cole was a very helpful young lady - very clear and concise in her explanations - a real asset as an ambassador for her employer.
2 de março de 2020
Opinião espontânea
Resposta da Affinity for Business
Hello, thank you so much for leaving this lovely review for Vikki! I'll be sure to pass this on to her and the rest of the team. Thanks, Keely.
I needed to change an address of a…business account
I needed to change an address of a business account. This was dealt with very promptly and politely by Joanne Bonner at Affinity. I am very happy with the service provided and would use the online contact again.
28 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Sarah, thanks so much for taking the time to leave this review for Joanne, I know she will be thrilled. Have a lovely day! Keely
My query was responded to very promptly…
My query was responded to very promptly and helpfully.
28 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Mandy, thanks for taking the time to review us - your comments are lovely to read!
Have a great day, Iliana :)
Excellence
Matt was so helpful and professional. His assistance and patience could not be faulted. Wish all companies were the same.
28 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Len, thank you very much for rating us 5-stars!
Matt will so chuffed to read your review - I'm glad he was able to help out.
Have a lovely day, Iliana :)
Excellent customer service
Excellent customer service, polite helpful customer service adviser on the phone who took away some actions and quickly completed them and effectively fed back the outcomes.
28 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Debbie, thank you for posting such a brilliant review!
Providing an excellent level of service is something we really pride ourselves in so I'm glad this is coming across in your review.
Have a lovely day, Iliana :)
Affinity Water were helpful and…
Affinity Water were helpful and responded fairly promptly, and I am very happy with the service.
28 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you very much for your review!
The team here at Affinity for Business will be so happy to read your comments. I'm glad you had a good experience with us.
Have a lovely day, Iliana :)
Rupi was very efficient and quick to…
Rupi was very efficient and quick to respond to my queries. Thank you Rupi!
27 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Simon, thank you for the 5-star review, we really appreciate it.
Rupi will be so chuffed to read this!
Have a lovely day, Iliana :)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.