Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Ver mais
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Leia as opiniões dos outros
Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Ver mais
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Ver mais
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informações de contacto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Reino Unido
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Muito mau
460 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great customer service.
Great customer service once you get to the right department / person
14 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Matthew, thank you for your review, we really appreciate your feedback.
I'm sorry it took us longer than usual to sort things out for you, thank you for being so patient! I'm glad you were pleased with the service from our team!
Have a lovely day, Iliana :)
Dealing with Affinity in all matters…
Dealing with Affinity in all matters this afternoon was so easy. Vikki in particular was very helpful as was the lady (sadly I didn't take her name) who dealt with the change of ownership of the commercial building we recently purchased. So much easier than dealing with all the other utility suppliers I had to contact!! :) Thank you.
13 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Karen, thank you very much for posting our 400th review!
Your comments are so lovely to read, I look forward to passing this onto Vikki and the team. I'm so glad we were able to make the change of ownership process nice and easy for you - keeping things simple is something we really pride ourselves in, so we're really glad you think this sets us apart from other utility suppliers.
Have a great day, Iliana :)
Katie was very helpful and efficiently…
Katie was very helpful and efficiently and quickly sent my requested copy invoice
13 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Dataflow, thanks for posting this 5-star review, we really appreciate it.
Katie will be so happy to read your lovely comments!
It's also worth noting that by signing up to our My Account portal you can access all of your previous bills from us online - feel free to check out all of the benefits here: www.affinityforbusiness.co.uk/my-account/
Have a great day, Iliana :)
Vikki was very polite & helpful
Vikki was very polite & helpful - Great Job.
Many thanks for the copy invoice.
Kind Regards
Timi Vencatasamy
13 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Timi, thank you for posting this great review. Vikki will be really pleased!
It sounds like you would really benefit from signing up to use our My Account portal where you can access any of your previous bills from us online. You can find out more here: www.affinityforbusiness.co.uk/my-account/
Have a lovely day, Iliana :)
Katie Chambers was polite
Katie Chambers was polite, extremely helpful and sorted my issue quickly and professionally.
13 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for this great review!
Katie will be so chuffed to read your comments - I'm glad she could sort everything out for you.
Have a lovely day, Iliana :)
bella was very helpful
12 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi There, thanks for rating us 5-stars - Bella will be so happy to read this review!
Have a lovely day, Iliana :)
Very satisfactory customer service
Very satisfactory - Affinity for Business are super-efficient at keeping me updated with their recommended changes to our Regular monthly Budget payments, reducing our Direct Debit on this occasion which is in line with our reduced consumption so that we don’t allow our business account to get into too much of a credit balance. This is much appreciated as every penny counts in keeping our organisation going - income is not as good as it used to be a couple of years ago - we are a small church with an elderly congregation and a slowly declining headcount...& subsequent reduced income.
11 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Helen, thank you for writing this lovely review.
I'm so glad the team was able to reduce your Direct Debit - we completely agree, every penny does count! I hope we continue to impress you.
Have a great day, Iliana :)
Good.
Good.
They asked for a photograph of the meter with condensation which had become difficult to read. Hopefully, they will change it !
11 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for taking the time to write this review, we really appreciate it.
Have a great day, Tom :)
We have been having problems reading…
We have been having problems reading our meter as the pit gets flooded and had received 3 estimated bills. Katie has been extremely helpful in trying to resolve this and we are hopeful of a good outcome in the near future.
11 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for posting this 5-star review!
I'm so glad Katie was able to give a helping hand, she'll be so pleased to read this.
Have a great day, Tom :)
I'm being guided by a member of…
I'm being guided by a member of Affinity (Ollie Arthurs), I have to say his patience and complete information to all the questions I have had have been extremely kind and enormously helpful to complete my application and get my job done. Many thanks!
10 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Claudia, thank you for taking the time to write this review, we really appreciate it.
I'm so glad Ollie was able to help with any questions you had about your application - he'll be so chuffed to read your comments!
Have a lovely day, Iliana :)
I love the service and thanks a…
I love the service and thanks a trillion for your support in my issues I had. The best company ever. Love you all from start to finish X ❤😊🤲
7 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Mohammed, thank you so much for the fantastic review!
We're so glad you had such a great experience with us. It sounds like the team made a really good impression on you, I look forward to passing this onto them.
Have a lovely day, Iliana :)
Alex was a great help today and sorted…
Alex was a great help today and sorted various bits of information on our account which had been wrong for a long time and which had caused me a lot of frustration when contacting Affinity for Business in the past.
Thank you !!!
6 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Brian, thank you very much for this review!
I'm sorry you've had problems contacting us in the past - I'm so glad Alex could get this all sorted for you, he'll be really chuffed to read your comments.
Have a lovely day, Iliana :)
Prompt service
5 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Jade Products, thank you for rating us 5-stars.
I'm so glad you had a good experience and thank you for choosing to switch to us!
Have a lovely day, Iliana :)
I received a very prompt and relevant…
I received a very prompt and relevant response to my query - thank you.
3 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Alan, thank you for posting this review!
It's great to read you've had such a good experience with us.
Have a lovely day, Iliana :)
dealt very promptly with my request
3 de fevereiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thanks for rating us 5-stars - I'm so glad the team was able to help!
Have a great day, Iliana :)
Efficency
Affinity for Business are very efficient for providing data. I hope they get the relevant licenses in place to act as the water retailer in other regions as they will blow their competition out of the water (pun intended) with how straight forward they are to deal with.
31 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Ashley, thank you so much for posting this fantastic review. We really appreciate your lovely comments (and the brilliant pun!). Making things simple and straight forward is something we pride ourselves in, so it's great to read this is coming across in your review.
Have a great day, Iliana :)
Impressed with prompt reply when i…
Impressed with prompt reply when i requested a copy invoice
28 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for posting this 5-star review. I'm so glad the team were able to help!
It sounds like you would really benefit from using the features in our My Account portal - by signing up, you'll be able to view and download all your current and historical bills from us at any time and on any device. Feel free to find out more here: www.affinityforbusiness.co.uk/my-account/
Have a lovely day, Iliana :)
Very helpful and problem resolved
24 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Pamela, Thanks for the great feedback. It's great to read the team were able to help!
Have a lovely day, Iliana :)
Very helpful lady on the other end of…
Very helpful lady on the other end of the phone
23 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, we really appreciate you posting this review - I'm glad a member of our team was able to help!
Have a great day, Iliana :)
a happy customer
A pleasant company to deal with. Alex sorted my problem very quickly today and was so helpful.
21 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Dames, thanks for rating us 5-stars!
Alex and the team will be so happy to read this, I'm glad he could sort everything out for you.
Have a great day, Iliana :)
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