Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Ver mais
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Ver mais
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informações de contacto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Reino Unido
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Muito mau
460 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Debo Akiode has been very helpful and…
Debo Akiode has been very helpful and understanding of the issued faced by this GP practice. Much appreciated that she followed up as promised and within the time frame. Thanks you- Neelam
17 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Neelam, thanks for posting this 5-star review!
I'm so glad Debo was able to give a helping hand, she'll be so pleased to read this.
Have a great day, Iliana :)
Adam Slater has been the most helpful…
Adam Slater has been the most helpful and efficent with our problem with Castle Water after 18 months
He has always been available to talk to and has kept us up to date at all times.
He has been a privilege to work with and is a asset to your Company.
17 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Octagon Developments, thank you so much for posting such a brilliant review!
I'm so glad the team could help sort out any issues with your other retailer - Adam will be so chuffed to read your comments.
Have a lovely day, Iliana :)
Very good service from VIkki Cole
16 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for rating us 5-stars, we really appreciate it. Vikki will be so happy to read this!
Have a lovely day, Iliana :)
Excellent customer service and quick…
Excellent customer service and quick reply. Got our address changed and mandate processed within 24 hours. Customer support Advisor Rupi was very helpful.
15 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Dilukshan, Thank you for posting this review!
I'm so glad Rupi could help get everything sorted for you, she'll be so pleased to read this feedback.
Have a lovely day, Iliana :)
Called up with an account issue and it…
Called up with an account issue and it was resolved quickly, professionally and politely - quite unusual for this day and age and very welcome.
15 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, we really appreciate you rating us 5-stars!
I'm really glad you had such a good experience with our customer service team - providing an excellent level of service is something we take a lot of pride in, so it's lovely to read this is coming across in your review.
Have a great day, Iliana :)
Good service
14 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Vasi, thank you very much for taking the time to post this review
I'm so glad you had a good experience with us.
Have a lovely day, Iliana :)
Great Customer Service
Adam Slater in Customer Services was extremely helpful and professional. This made the process of switching to Affinity very straightforward.
14 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Sharon, thank you for your review and for choosing us as your water retailer. It's lovely to read your comments about Adam, he'll be so chuffed!
Have a great day, Iliana :)
The staff are very helpful and gives…
The staff are very helpful and gives clear professional advice. I will recommend my friends and colleagues to you the services the company is providing.
14 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Sunil, thank you for posting this review, we really appreciate it!
I'm so glad you've had a good experience with us, the team will be so thrilled to read your comments.
Have a lovely day, Iliana :)
Resposta da Affinity for Business
Hi Mr Patel, thank you for taking the time to review us.
Have a great day, Iliana :)
Resposta da Affinity for Business
Hi There, thank you very much for rating us 5-stars - I'm glad you had such a good experience with us!
Have a lovely day, Iliana :)
Adam Slater has been most helpful with…
Adam Slater has been most helpful with his advise given and assistance in resolving a number of site issues to conclusion and our satisfaction; we are extremely happy with the service and would recommend Affinity for Business as a 'Water Retailer'
13 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Tony, thank you very much for rating us 5-stars.
It's so lovely to read you would recommend us - Adam will be so pleased to read this review!
Have a great day, Iliana :)
Very efficient help over the phone and…
Very efficient help over the phone and by email. Enquiry resolved quickly and satisfactorily (with Customer Services, Vikki Cole). Many thanks!
8 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Lindsay, thank you for taking the time to post this brilliant review!
It's was so nice read your comments, and we're glad you're happy with our service - this is something we really take pride in. Vikki and the rest of the team will be so chuffed to read this.
Have a great day, Tom :)
Alex
Alex. You have been very helpful today. I wish Castle Water were as user friendly.
Thank you
Andrew Hare
8 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Andrew, thank you for leaving us a 5-star review. I'm so glad you're happy with our service - Alex and the rest of the AfB team will be delighted to read this.
Have a nice day, Tom :)
Great service and swift email response
6 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Tom, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
Friendly service and issues resolved…
Friendly service and issues resolved quickly
6 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for leaving us a review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
Alex resolved my enquiry within 5…
Alex resolved my enquiry within 5 minutes.
He setup a refund within two hours.
Excellent service!
3 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Bob,
Thank you for this 5-star review! I'm so glad you're happy with our service - I will pass this on to Alex and the rest of the AfB team.
Have a great day, Tom :)
Wonderful Service!
Vikki Cole was absolutely amazing on the phone today, helping me work through multiple accounts I had queries on. She was incredibly patient, and more than happy to help me find a resolution.
3 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi,
Thank you for taking the time to post this fantastic review!
It's was so nice read your comments, and we're glad you're happy with our service - this is something we really take pride in. Vikki and the rest of the team will be so chuffed to read this.
Have a great day, Tom :)
A1 experience
2 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi Mukesh, thank you for this 5-star review! I'm happy to hear the team could help you.
Tom :)
Alex Newman
Alex Newman, very helpful and pleasant. Many thanks
2 de janeiro de 2020
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for this 5-star review! I'm so glad you're happy with our service - I will pass this on to Alex and the rest of the AfB team.
Have a great day, Tom :)
Very helpful
24 de dezembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you very much for this review - I'm glad you had such a good experience with us.
Have a great day, Tom :)
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