Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Ver mais
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Ver mais
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informações de contacto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Reino Unido
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Muito mau
460 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Rupi was so helpful and responded…
Rupi was so helpful and responded incredibly efficiently!
13 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Sarah, thank you very much for leaving your feedback, your review is so lovely to read and Rupi will be so chuffed to read your comments!
Have a great day, Iliana :)
Helpful Service
Very helpful and willing to go above and beyond to provide the information required
13 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for taking the time to review us. Your comments are lovely to read!
Have a great day, Iliana :)
Very helpful in resolving the problems…
Very helpful in resolving the problems we have had.
13 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Tony, thank you for your review!
I'm glad you had such a good experience with us.
Have a lovely day, Iliana :)
Very easy to deal with and very quick…
Very easy to deal with and very quick switch
12 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Akot, thanks for rating us 5-stars!
It's great to read you had a smooth switch to us - thank you for choosing Affinity for Business as your water supplier and I hope we continue to impress you.
Have a lovely day, Iliana :)
Alex was polite and helpful.
Alex was polite and helpful.
I have only given 4 stars as unfortunately he was not able to resolve my query straight away. He has however taken all my details to come back to me.
8 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Charles, thank you for taking the time to review us, we really appreciate it!
Alex will be so pleased with your comments about him, and hopefully we can get your query resolved very soon.
Have a lovely day, Iliana :)
Katie Chambers at Affinity for Business…
Katie Chambers at Affinity for Business was very quick in responding to my query. Very easy to deal with, the process is very simple and straightforward.
7 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Avita, thank you for this fantastic 5-star review!
Katie will be so chuffed to read your comments. I'm glad to read you found everything simple and straightforward.
Have a lovely day, Iliana :)
Beverley provided excellent customer…
Beverley provided excellent customer service for our business. She has dealt with my enquiry professionally and efficiently. I am very happy with the service I have received. Thank you!
6 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Flick Vinall, thanks for taking the time to post this review!
Beverley will be so pleased to read your comments - providing an excellent level of service is something we truly pride ourselves on, so it's lovely that this is coming across in your review.
Have a great day, Iliana :)
Kerry Cole was very helpful and my…
Kerry Cole was very helpful and my query was solved immediately.
5 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Mark, thank you for posting this fantastic review, Kerry will be thrilled to read your comments!
Have a great day, Iliana :)
good service
5 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Magdalena, thanks for leaving us this 5-star review, we really appreciate it.
Glad the team could help!
Have a lovely day, Iliana :)
Enquiry resolved quickly and efficiently
1 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Tony, thanks for rating us 5-stars!
I'm glad the team could help resolve everything for you. I hope our customer service levels continue to impress you.
Have a lovely day, Iliana :)
After much hassle convincing the water…
After much hassle convincing the water company that our outside tap water usage has reduced to virtually zero following mass usage by a builder prior to the transfer to us, the water company has accepted reality. From the consumers point of view 'who does what' within the water company is of no consequence and estimates by machines is of no interest. Finally a real person has the sense to correct giant bills to real circumstances. Thank you.
Peter Stevens, Hertford.
29 de outubro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Peter, thank you very much for your review!
Sorry to hear you had some overcharging bills, I'm glad that our team were able to clarify any issues and correct these bills for you.
Have a lovely day, Iliana :)
A Wonderful Water Company AFFINITY
I would like to thank Affinity for business for great service and not mucking me around like other water company's.
7 de outubro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Linda, thank you very much for this 5-star review.
Sorry to hear that you haven't had the best experience with other water companies, however, its fantastic to read you're happy with our services. Delivering excellent customer service is something we truly pride ourselves on so it's great that this is coming across in your review - I hope we continue to impress you!
Have a lovely day, Iliana :)
Great service
3 de outubro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Gemma, thanks for leaving us this review, we're so glad you had a good experience with us!
Have a lovely day, Iliana :)
After a bit of confusion over domestic…
After a bit of confusion over domestic or business on my behalf I got through to a very helpful lady and thing progressed easily from there . I have been kept informed and that makes life easier when planning for other things . Very happy with services .
26 de setembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi David, thank you for rating us 5-stars, we really appreciate it!
I'm glad the team could clear up any confusion between the domestic and business markets, and it's lovely to read your happy with our service levels.
Have a great day, Iliana :)
Great customer service
Great customer service. Very easy to deal with, keep the process very simple and straightforward. All the advisers there are very helpful, not had any issues yet and dealt with a few different departments. Happy i decided to join them and combine my water services with them.
25 de setembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Janak, thank you very much for taking the time to post this fantastic review.
It's great to read you've been happy with our customer service levels, this is something we really pride ourselves on. Thank you for choosing to switch to us and I hope we continue to impress you!
Have a lovely day, Iliana :)
Good customer service.
20 de setembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Robin, thank you very much for this review!
Glad you had a good experience with our team.
Have a great day, Iliana :)
Curate's Egg - updated
Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited.
Update: Action since my initial review has caused me to downgrade it. The people remain pleasant enough - just incompetent.
It is now late July 2020 and I have not heard back from Affinity for Business
20 de setembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Adrian, thank you for your feedback, we really appreciate it.
We're sorry to read you've had this experience with us, this falls below our usual standard of service. I'll pass your comments back to the team so that they can get any issues sorted as soon as possible - I hope that your impression of us improves in the future.
Many thanks, Iliana.
fast reply but were going round in…
fast reply but were going round in circles. not a company i would recomend
very good of them to donate to charity for every review i respect them for that
17 de setembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi John, thank you for giving us your feedback.
We're very sorry you haven't had the best experience with us - going forward, I have fed your comments back to our customer service team so that we can improve on this particular query and avoid any confusion in the future.
Thank you again for your review and I hope that our future service levels will impress you - All the best, Iliana.
Alex Newman your a star
Alex Newman your a star!
I would like to say a big thank you to Alex Newman of Affinity Water for going above and beyond.
For months we have been in receipt of bills from Castle Water. Each time we receive a bill I call them to tell them we do not own, rent, or have any connection with the address on the bill, not now or in the past. The people at Castle Water were very unhelpful and they kept insisting that right or wrong our name was on the bill and HAD to pay it! Then to add insult to injury Castle Water passed the bill to a debt collection agency. I rang the debt collection agency and they told me that I had to contact Affinity water as they hold the data base that Castle Water use. Eventually yesterday I had the good fortune of having my call answered by Alex. He listened to me carefully and immediately understood what the problem was. He took ownership of the situation and rang around all the various department. I was 40 minutes on hold but he kept coming back to me with updates of his progress. Then finally he came back to say our name had now been removed from the account and he had also cancelled the erroneous bills.
Alex I can't thank you enough for your help. Your a star
13 de setembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Cherie, wow what a fantastic review!
Thank you for taking the time to write such detailed feedback for us - I'm sure Alex will be over the moon when he reads your comments. We're sorry to hear you've been having ongoing issues with Castle Water, however, I'm so glad our team was able to help resolve this for you.
Have a lovely weekend, Iliana :)
Really professional and available.
13 de setembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for posting this review.
I'm glad to read you've had a good experience with us - the team are always on hand to help!
Have a great day, Iliana :)
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.