Curate's Egg. Pleasant enough people, but impossible for them to get the correct answer first time round. At the time of writing the appropriate outcome is still awaited. Update: Action since... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Useless staff. I phoned this morning to enquire about my estimated bill. So asked the agent why was my bill estimated, and I'm usually at home as hardly go out due to my disability. The agent sounded... Ver mais
It has taken 6 months to get an invoice that actually matches the amount you say I owe for one meter. Now got one the phone number to pay it doesn't work and the online link to pay doesn't work! AND y... Ver mais
Fantastic customer service from Joanne Bonner who called me to rectify our issues going back to last year. She had our old account closed down straight away and set up a new business account for ou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Affinity for Business is a clean and waste water retailer; we provide these services to businesses located in the UK. We are passionate about customer service and we are always looking to improve by listening to our customer feedback - that is why it is so important to us that we read every review and act on any advice/suggestions or improvements that you have given us through them - as well as feeling good about the nice ones! You can be assured that with Affinity for Business you will deal with a company that talks simply, avoids jargon and listens to our customers – if you are unhappy with your current provider then give us call, we will answer your call in seconds! Say hello to our team on Twitter @affinityfb, Facebook and LinkedIn 👋🏽
Informações de contacto
Alchemy - 2nd Floor, Bessemer Road, AL7 1HE, Welwyn Garden City, Reino Unido
- 0345 357 2424
- enquiries@affinityforbusiness.co.uk
- affinityforbusiness.co.uk
1,7
Muito mau
460 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Abbie Willis has been brilliant in…
Abbie Willis has been brilliant in resolving an end of contract situation - many thanks Abbie a credit to Affinity
28 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Funzone, thank you for posting this 5-star review!
I'm so glad we were able to resolve things for you. It's lovely to read your comments about Abbie, I'll be sure to pass this onto her.
Have a great day, Iliana :)
Excellent experience with Customer…
Excellent experience with Customer Service Advisor. Payment plan switch processed quickly and to my satisfaction.
27 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Peter, thank you for taking the time to rate us 5-stars.
I'm really happy to read the switching process went smoothly for you -that's just how we like it!
Have a lovely day, Iliana :)
FANTASTIC CUSTOMER SERVICE
27 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thanks for the 5-stars!
I'm so glad you had such a great experience with our team - giving fantastic customer service is something we really pride ourselves on.
Have a lovely day, Iliana :)
Friendly Advisor
Melissa Hasler dealt with my query very promptly. She was very professional over the phone but also really friendly. A delight to speak to. Thank you for your quick and easy service.
26 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Daniela, thanks for taking the time to rate us 5-stars.
We're so glad you had such a good experience with us, Melissa will be so happy to read this review - and we couldn't agree with you more, she's great at what she does!
Have a lovely day, Iliana :)
I’m very happy with the whole experience
25 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Mr Keary, thank you for taking the time to review us.
I'm so glad you had such a good experience switching to us, thank you for choosing Affinity for Business! I hope we continue to impress you.
Have a lovely day, Iliana :)
excellent service
25 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thanks for rating us 5-stars. I'm glad to read you had such a good experience with us!
Have a lovely day, Iliana :)
You complained about not receiving a…
You complained about not receiving a payment prematurly
25 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you for leaving us your feedback, we really appreciate it.
I'm sorry to hear you received a reminder letter from us after having paid your outstanding balance. Thank you for getting in touch with the team to confirm your payment.
I hope you'll be able to rate us higher in the future.
Many thanks, Iliana
I don't normally write reviews but Alex…
I don't normally write reviews but Alex was excellent, professional and quick!
22 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Kim, thanks for making an exception for us and writing this review - Alex will be so happy to read this!
Have a lovely day, Iliana :)
I was dealing with Adam Slater of your…
I was dealing with Adam Slater of your Customer Support , and he was very good and sorted out my old account closed and arranged the refund
I am so happy with him and his work
Thanks
Shany Varghese
Print Express
22 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Shany, thanks for posting this review, we really appreciate it!
I'm so glad to read that Adam could get you a refund on your old account - he'll be so chuffed to read your comments.
Have a lovely day, Iliana :)
Excellent service today
Excellent service today, I needed to set up online access for multiple accounts. Support guided me through the process and stayed on the call to ensure everything was working, ensuring I could login and have access to all bills on all accounts.
22 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Kim, thank you for rating us 5-stars the team will be so pleased to read your comments!
It's great to hear you've been set up to our online portal, My Account. There are so many useful features in there that will help you to organise your multiple accounts - glad we could get it all set up for you.
Have a lovely day, Iliana :)
Basement flood
Spoke to Alex, who was extremely helpful and spent a long time trying to ensure he got me the help that I needed with my water issue.
21 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi there, thank you very much for taking the time to write this brilliant review.
Alex will be so pleased to read your experience with us! I'm glad the team could help sort out any issues.
Have a lovely day, Iliana :)
Abbie 10/10 for customer service
Thank you very much Abbie for having taken the time to guide me to a link for finding suppliers as your company doesn't yet supply my area. If your help and courtesy extented to me ( when you very well knew you were not going to get a penny from me) is a reflection of Affinity For Business customer service, you will definitely get my business as soon as you are able to supply my area.
Thank you again, I am really grateful to you.
Laurent
21 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Laurent, thank you for writing such a fantastic review.
Abbie will be so thrilled to read your comments - it's lovely to read that you would choose us if we were able to supply your area, hopefully, we'll be able to in the future!
Have a great day, Iliana :)
Fast response to email
20 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Milly, thank you for posting this review!
Our team does their best to reply to any queries as quickly as possible, so I'm glad you had such a speedy response.
Have a great day, Iliana :)
Good Service
Fast telephone response time, helpful and knowledgeable staff.
18 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Rashid, thanks for your review.
It's lovely to read your comments, I'm glad you had such a positive experience with us - I hope we continue to impress you!
Have a great day, Iliana :)
I requested a copy of a bill at 11.34am…
I requested a copy of a bill at 11.34am today and Katie Chambers had e-mailed me a copy by 14.30 the same day. Thanks for a great service.
18 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Dawn, thank you for posting this amazing 5-star review.
I'm glad to read you had such a good experience with us, Katie will be so chuffed to read your comments!
Have a lovely day, Iliana :)
A very simple request
A very simple request. You need to review how you manage voluntary organisations - what is your policy?
18 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi There, thank you very much for your feedback.
I'm sorry you didn't have the best experience with us, our team are always on hand to help, so if you have any queries about our policies please feel free to get in touch.
Many thanks, Iliana
raised some quereies with Adam
raised some quereies with Adam, who has been very helpful in resolving these - very good service
R mason
15 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Thanks for your 5-star review, Richard!
It's great to read you had such a good experience with us, Adam will be so pleased to read this.
Have a great day, Iliana :)
Thanks Debo
The lady I dealt with was called Debo and could not have been more helpful and professional. A credit to your organisation. Thanks Debo Akiode
14 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Russel, thank you for taking some time out of your day to leave such a fantastic review.
Debo will be so chuffed to read your comments, and we couldn't agree with you more she's great at what she does!
Have a lovely day, Iliana :)
Melissa Hasler the best
Melissa Hasler helped us very well to solve the issue we had in a timely and efficient way.
14 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Floris, thanks for rating us 5 stars, we really appreciate it!
Melissa will be really pleased with this review, it's lovely to read. Glad you had such a good experience with our customer service team.
Have a lovely day, Iliana :)
Great compliments to Amanda brilliant…
Great compliments to Amanda brilliant operator
13 de novembro de 2019
Opinião espontânea
Resposta da Affinity for Business
Hi Josh, thank you for posting this brilliant review about Amanda - she'll be so chuffed to read this!
Have a lovely day, Iliana :)
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