Resposta da Afrocenchix

19/03/2025

Hi Jocelyn,

Thank you for your feedback! We're glad to hear you found our product brilliant and that it arrived on time as usual! We appreciate your continued support.

Resposta da Afrocenchix

19/03/2025

Hi Aderonke,

Thank you for your fantastic feedback! We're thrilled to hear you think we're a great brand with great products. We're also delighted you've been a steady customer for three years and that you're enjoying our subscription feature! We truly appreciate your loyalty and support.

Resposta da Afrocenchix

24/03/2025

Hi Lesley,

You're very welcome! Thank you for your feedback and for being a part of the Afrocenchix community. We appreciate your support!

Resposta da Afrocenchix

26/02/2025

This is fantastic feedback, Jacqui! We're thrilled to hear you're loving the Smooth, Seal, and Sheen triple pack, and that you're experiencing the benefits of our products without any unwanted "drowned rat" effect.

It's wonderful that you've found a combination that works so well for your hair, allowing you to moisturize and seal without feeling greasy. We appreciate you sharing your experience and recommending Afrocenchix to others.

We're always striving to create products that meet the diverse needs of our customers, and your positive feedback is a testament to our commitment to quality and effectiveness.

Thank you for being a valued customer, Jacqui!

Resposta da Afrocenchix

26/02/2025

Hi Sophia,

Thank you for your wonderful feedback! We're thrilled to hear you're consistently happy with our products and that you've chosen Afrocenchix for your monthly haircare routine. We appreciate your continued support!

Resposta da Afrocenchix

26/02/2025

Hi Cheryl,

Thank you for your feedback! We're glad to hear your parcel arrived on time and well-packaged, and that you're happy with the quality and fit of the satin caps. We hope you enjoy trying the other products soon!

Resposta da Afrocenchix

26/02/2025

Hi Chandra,

Thank you for your lovely feedback! We're delighted you love the scent of the Swish shampoo and Seal-In oil, and that the shampoo left your hair feeling soft and easy to detangle. We appreciate you sharing your positive experience with Afrocenchix.

Resposta da Afrocenchix

26/02/2025

Hi The Robinsons,

Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our products and that they left your hair feeling dry. We also apologize for the inconvenience you experienced with the leave-in moisturizer bottle.

We understand that everyone's hair is different and what works for one person may not work for another. We appreciate you giving our products a try and we'll be sure to pass your feedback along to our product development team.

If you'd like to discuss your experience further, please don't hesitate to contact us at info@afrocenchix.com. We'd like you to have a positive experience with Afrocenchix and would love to understand more about what happened.

Resposta da Afrocenchix

26/02/2025

Hi Kadia,

Thank you for your positive feedback! We're pleased to hear your online order was delivered quickly and met your expectations. We appreciate you choosing Afrocenchix.

Resposta da Afrocenchix

26/02/2025

Hi Julie,

Thank you for sharing that! We're so happy to hear your friend loves the products. We appreciate you thinking of Afrocenchix!

Resposta da Afrocenchix

6/02/2025

Hello Kerry,

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you and your daughter love our products. It's great to know that our shampoo, conditioner, hair oil, and spray are working well for you and leaving your daughter's hair smelling amazing and nourished.

We appreciate your feedback about the bottle for the nourishing hair cream. We'll definitely take this into consideration to improve our packaging in the future.

We're also glad to hear that our customer service team was able to assist you quickly and that your order was well-packaged. Your satisfaction means a lot to us.

Resposta da Afrocenchix

6/02/2025

Hello Sonia,

Thank you so much for your positive feedback! We're delighted to hear that you appreciated the product recommendations and that your order arrived quickly. We strive to provide a seamless shopping experience and it's wonderful to know that we met your expectations.

Resposta da Afrocenchix

6/02/2025

Hello Pat,

Thank you for your kind review! We're delighted to hear that you found our service to be good and our products to be great. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.

Resposta da Afrocenchix

6/02/2025

Dear Saphire,

Thank you for reaching out and for sharing your feedback about the recent consistency of our hair moisturiser. We sincerely apologise for the inconvenience you’ve experienced.

We’d like to assure you that there have been no changes to the formulation or consistency of our hair moisturiser. What you’ve described is certainly not the standard quality we strive to deliver, and we’d like to investigate this further to ensure it doesn’t happen again.

To assist you better, could you please contact us directly at info@afrocenchix.com with the following details:

Your order number(s)

A photo or description of the product’s consistency

Any other relevant information

This will help us address the issue promptly and ensure you receive the high-quality product you expect from AfroCenchix.

We truly value your feedback and are committed to making this right for you. Thank you for your patience and understanding.

Resposta da Afrocenchix

Publicada a 6/02/2025

Dear Mr. Whincup,

Thank you for taking the time to share your feedback with us. We’re delighted to hear that you find our product to be of good quality and reasonably priced. At AfroCenchix, we strive to provide high-quality hair care solutions that are accessible and effective, so your kind words mean a lot to us.

Resposta da Afrocenchix

1/02/2025

Hi Tel,

Thank you for sharing your feedback.

We're glad to hear you like our products! We apologize for the inconvenience you've experienced with the moisture cream and shower conditioner pump.

Your suggestion to put the moisture cream in a different container or adjust its thickness is valuable, and we'll definitely consider it for future improvements. We'll also look into making the shower conditioner pump easier to use.

Please email us at info@afrocenchix.com to address your concerns.

Resposta da Afrocenchix

1/02/2025

Hi Ava,

Thank you so much for your fantastic review! We’re thrilled to hear that your product arrived quickly and that you found ordering on our website easy and hassle-free. It’s also wonderful to know that you consider our products the best discovery for quality hair care for black hair—that means so much to us!

We truly appreciate your 5-star rating and your support. Thank you for choosing us, and we look forward to serving you again soon!

Resposta da Afrocenchix

1/02/2025

Hi Jess,

Thank you so much for your lovely review! We’re so happy to hear that our products are working great for your daughter’s hair and that you love the amazing, all-natural scents. It’s also wonderful to know that you’re pleased with our swift delivery service—we always aim to make the process as smooth as possible for our customers.

We truly appreciate your support and kind words. Thank you for choosing us.

Resposta da Afrocenchix

1/02/2025

Hi Nadege,

We apologize for the inconvenience and disappointment caused by receiving an incomplete order. Your concern is important to us.

Please send us an email at info@afrocenchix.com with your order details, and we will address the issue promptly and ensure that you receive the missing mini shampoo and conditioner bottles.

Thank you for bringing this to our attention.

Resposta da Afrocenchix

1/02/2025

Hi Linda,

Thank you so much for your review! We’re so pleased to hear that you had a good purchase experience and that your order arrived within 2-3 days with easy tracking. We always strive to make the process smooth and efficient for our customers, so it’s great to know we’re hitting the mark for you.

We truly appreciate your support.