Advantage Home Construction Insurance Opiniões 88

TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Fantastic service Danny our inspector was always professional ,easy to contact and was always on hand to offer advice if needed Highly recommended Paul @stonewell homes ltd

A empresa respondeu

Classificada 5 em 5 estrelas

I had such a great experience with Josh! He was reassuring and responsive. My issue, which had been caused by an oversight by my conveyancer, was handled efficiently, and Josh made sure everything al... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

ACHI firstly changed surveyors mid job, without telling me, so I was calling and leaving messages with someone who had left the company. The new surveyor had no knowkedge of my build. Despite the fi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Was really great to work with a proactive team. Joe Deary was very helpful discussing options at pricing stage. Ronan Falsey is an absolute legend, really a pleasure to work with him throughout al... Ver mais

Informações sobre a empresa

  1. Agência de seguros

Escrito pela empresa

Advantage specalise in Structural Defects Insurance. Covering both commercial and residential properties for Developers, Housing Associations (12 years), contractors, one-off builders up to £50 million. Providing road bond insurance, homeowners warranty plus retrospective building warranty. We have over 40 years of industry experience, making us equipped to deal with the challenges faced on and off-site and proactive in our approach to helping move your project forward with a fast turnaround.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

88 opiniões

5 estrelas
4 estrelas
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1 estrela

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Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

It’s all about the quality of your…

It’s all about the quality of your inspector. A decent inspector means everything and why you repeat your business. Several sites now. Our last three site we have had a guy called Danny Brookes and it’s him that makes us go back. Good working relationship, always calls you back promptly and seems to be on top of admin for the end game. Good guy in our industry.
We build high end individual houses around 4-6 a year

20 de setembro de 2024
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Resposta da Advantage Home Construction Insurance

Thank you for leaving your review Mary! We are so pleased to see that you had a great experience, and we will definitely pass your feedback onto Danny :-)

Classificada 5 em 5 estrelas

Dealing with Khurram was an absolute…

Dealing with Khurram was an absolute pleasure,very efficient and good communication wouldn't hesitate to recommend or use again if required 10/10
Many thanks
Shelly

22 de agosto de 2024
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Resposta da Advantage Home Construction Insurance

Michelle, thank you very much for leaving your review. We take feedback very seriously and we are pleased to see that you had such a positive experience. We will definitely pass your praise onto Khurram :-)

Classificada 5 em 5 estrelas

Dealing with khurram from advantage…

Dealing with khurram from advantage warranty was a pleasure we had some issues regarding final certifications which were sorted out swiftly we have moved our account over with him for all future works

27 de agosto de 2024
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Resposta da Advantage Home Construction Insurance

Thank you for leaving a review Carl! We truly appreciate your feedback and it is great to see you had such a swift and smooth experience with ourselves. We will certainly let Khurram know of your praise, thank you!

Classificada 1 em 5 estrelas

Beware this company they are untrustworthy and don't keep their promises. They are only interested in taking your money.

They promised me a retrospective structural warranty when all other companies had turned me down. They insisted on payment up front £5900 but promised a full refund if they were not able to provide cover. They weren't but then said they would only refund less than half what I had paid. Fortunately I had their promise in writing but still had a struggle and had to threaten them with legal action. I got my money back eventually. Make sure if you decide to go with them to get everything in writing but you will still have a struggle if goes wrong.

16 de agosto de 2024
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Resposta da Advantage Home Construction Insurance

Hi there, thank you for providing us with your feedback. We apologise that our service did not meet your expectations. We can confirm that you received your refund in a very quick manner. We do our best to provide a first-class service to all clients who use Advantage for their Structural Insurance needs. Unfortunately we were unable to secure your insurance as you did not send back your Insurance Back Guarantee (IBG) to your designated Relationship Manager. This information is required in order to secure your warranty. If you have any questions or wish to speak further, you can email our complaints department at: complaints@ahci.co.uk and they will assist you were necessary.

Classificada 5 em 5 estrelas

Great service from advantage

Great service from advantage . Staff Dennis and Desmond credit to company .
Professional and efficient thank you

8 de agosto de 2024
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Resposta da Advantage Home Construction Insurance

Hi Susan,
Thank you very much for your feedback! We will absolutely be passing your praises on to Dennis and Desmond who will surely be thrilled with your feedback!

Classificada 5 em 5 estrelas

Excellent customer service

I’m very happy I chose advantage to deal with my warranty , I dealt with Joseph who was excellent and very clear about the whole process , I thought it would be a real hassle but Joseph made the whole process very transparent and clear with regular updates throughout , a very positive experience and I would definitely recommend.

23 de julho de 2024
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Resposta da Advantage Home Construction Insurance

Hi Sam,
Thank you very much for your review! We are pleased to know you had a great experience using our services and we will definitely pass on your kind words to Joseph.

We hope to see you again in the future :-)

Classificada 5 em 5 estrelas

In a minefield that is the world of…

In a minefield that is the world of building insurance, thank goodness we found Adrian Fazackerley at ACHI who sorted out our building insurance warranty on a self build with professionalism, competence and speed.
He worked very hard and sorted the warranty in a short space of time in a very kind and calming matter.. He was always on the end of the phone with advice and guidance . a lovely chap to boot

1 de junho de 2024
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Resposta da Advantage Home Construction Insurance

Hi Carolyn,
Thank you for such a positive review! We are glad that you had a good experience when acquiring your Building Insurance Warranty. We will pass on your feedback to Adrian and we hope to see you again in the future :-)

Classificada 5 em 5 estrelas

Build Warranty

Build Warranty
Having completed a self-build a small number of years ago. Then realising that we needed to have a warranty in place to ensure someone with a mortgage would be able to borrow against it. Very nerve wrecking. However, it all panned out thanks to the team at AHCI especially Joseph Deary. Thank you

11 de junho de 2024
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Resposta da Advantage Home Construction Insurance

Stuart, thank you for leaving this wonderful review! We are pleased that your enquiry met such high-standards of service and will be sure to pass your great feedback onto Joe :-)

Classificada 5 em 5 estrelas

AHCI St Helen’s team have been…

AHCI St Helen’s team have been excellent every step of the way. Steve Loveridge has been exceptional, putting the policy in place, guiding me through every step, to issuing the final certification. This was my first new build project on my own, so slightly nerve wracking to say the least! Steve was always on hand with advice, followed up every query and put up with what must have seemed like endless phone calls!
Many thanks also to Emma-Louise Lucas and Daniel Phillips who helped push this over the line in double quick time to meet an exchange deadline.
Would highly recommend for anyone looking for a highly professional team to support their project.

30 de maio de 2024
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Resposta da Advantage Home Construction Insurance

Carolyn, thank you for leaving such a lovely review. We will be sure to pass on your feedback to Steve and we are pleased to see that your policy was put in place with such high-standards of professionalism & customer service :-)

Classificada 5 em 5 estrelas

Very efficient

Very efficient. Got this done at relatively short notice and provided a very quick turnaround.

17 de maio de 2024
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Resposta da Advantage Home Construction Insurance

Sara, thank you for your review! We are so pleased to hear your enquiry had such a quick turnaround :-)

Classificada 5 em 5 estrelas

Advantage were amazing from start to…

Advantage were amazing from start to finish, I dealt with Josh, who guided me through the process, and made everything as simple as possible for me, did his best to get information we needed that I didn’t have, always replied to emails straight away, and would call me to keep me informed of how things were going, I would highly recommend Josh and Advantage, and will be using them again.

4 de abril de 2024
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Resposta da Advantage Home Construction Insurance

Jamie, we are so pleased to hear that your enquiry was smooth, efficient and as simple as possible! We will be sure to tell Josh about your positive feedback!

Thank you for using Advantage for your Structural Warranty needs :-)

Classificada 5 em 5 estrelas

Excellent service

Both on telecoms and email the service was professional and responsive.

Many thanks to Sam for his assistance.

12 de março de 2024
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Resposta da Advantage Home Construction Insurance

Denise, we are so pleased to see you had such excellent service and will be sure to tell Sam about the amazing work he has done! Thank you for using Advantage :-)

Classificada 5 em 5 estrelas

Had an enquiry regarding my new build…

Had an enquiry regarding my new build warrenty that need some changes doing to it.
Had a very quick reply to my email, my contact was with Sam, he needed ID to confirm my identity which I sent to him the response was very rapid within twenty minutes of confirming my ID I had my new documents back and all sorted out.
Brilliant service from Sam and his company, a lot of company's could learn a lot from AHCI.
Would recommend them every time, very good company very professional in the way the conduct their business.

23 de fevereiro de 2024
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Resposta da Advantage Home Construction Insurance

Thank you for your review! We are so pleased to see that you had such excellent contact with Sam and your enquiry was dealt with as smooth as possible

Classificada 5 em 5 estrelas

Great service

Their team are always available to speak with should we have any queries.

ACHI have been invaluable to us on a number of live sites we have and we look forward to working with them on our future works.

19 de junho de 2023
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Resposta da Advantage Home Construction Insurance

Thank you for your kind words Ben! We really appreciate the feedback and always look to deliver high-quality results for our clients.

We look forward to working with you again in the future too : )

Classificada 5 em 5 estrelas

The best customer service this year

The best customer service this year. Much more straightforward than I expected. Josh was helpful throughout. From survey to certificate in 7 days - about as good as it gets.

3 de novembro de 2023
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Resposta da Advantage Home Construction Insurance

Michael, it is great to hear that you had such excellent customer service when dealing with Josh! We pride ourselves in our relationships and we are glad to see your enquiry was dealt with so quick :-)

Classificada 5 em 5 estrelas

Amazing customer service

Amazing customer service. The client rep Josh called me first thing the morning after i submitted an online enquiry. He was extremely helpful and patient through the whole process, which was complex as we needed to arrange the warranty after completion of construction with a bankrupt builder! He managed the entire process via email and an 8 hour time difference, and was often available out of work hours to answer questions

24 de outubro de 2023
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Resposta da Advantage Home Construction Insurance

Thank you for your review, Michael, we are happy to hear of your positive experience with ourselves! We will certainly pass your feedback onto Josh and look forward to seeing you again :-)

Classificada 5 em 5 estrelas

After liasing with multiple warranty…

After liasing with multiple warranty providers, I came across Steve at Advantage. Steve did an excellent job of finding the best product to suit our build. He really took his time to understand our situation and ensure we were well looked after. He really did go above and beyond. I would highly recommend

13 de outubro de 2023
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Resposta da Advantage Home Construction Insurance

Char, we are so pleased to hear you had a positive experience with us and we will let Steve know of your feedback. We hope to see you again in the future!

Classificada 5 em 5 estrelas

Jeremy and the team at Advantage have…

Jeremy and the team at Advantage have been very helpful and easy to work with.

1 de outubro de 2023
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Resposta da Advantage Home Construction Insurance

Thank you very much for your positive review Sam! We will pass your feedback onto Jeremy :-)

Classificada 5 em 5 estrelas

Jeremy always on hand and very…

Jeremy always on hand and very attentive with my queries/concerns and very quick at getting the right information/answers to me!
worked with Jeremy on a good few sites now and always happy.

11 de outubro de 2023
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Resposta da Advantage Home Construction Insurance

Tom, thank you for leaving your review! We are pleased to hear that you had such a positive experience and that Jeremy handled everything to your expectations. We hope to see you again!

Classificada 5 em 5 estrelas

Great Service

We have worked with Advantage and Jeremy for many years doing multiple projects each year. We have never had any issues receiving our warranty on time and we have consistently received a high quality service from the whole team. They are very knowledgeable, helpful and attentive.

11 de outubro de 2023
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Resposta da Advantage Home Construction Insurance

Thank you to the people at Acumen Construction Group for leaving such a positive review! We are happy to see you had such a great experience with Jeremy :-)

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