Aircraft Model StoreOpiniões 

1074
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Big fan of aircraft model store, very accommodating to a request to split the order and send what was available now early (for a birthday). They were extremely quick to respond, super friendly and... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Bought several models from AMS..Had conversations with them,when a model i paid for on pre-order had to be cancelled..They gave me a percentage of my next model choice. Great delivery time and grea... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Order processed quickly and arrived to Cairo , Egypt fast One minor issue, there was a damage at one of the elevators of the airbus beluga, I did fix, not sure was it from your side or the customs... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Delivery was fast however spending £280 i expected more from the models i received. A lot of which were either very small or plastic which i wouldn't expect for the price of them. £50 for a plastic mo... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de hobbies

Informação fornecida por diversas fontes externas

Welcome to the official Aircraft Model Store TRUSTPILOT page! We would absolutely love to hear your feedback after you have shopped with us. We are a UK based Herpa, GeminiJets Phoenix, JC Wings, Hogan, Sky500 & Skymarks Retailer with a growing selection of over 2000 models across various scales. If you haven't shopped with us already, head over to our website - we can't wait to serve you.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(1074)

149 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Fast delivery

Fast delivery, excellent model. Great value for money.

3 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thanks a lot for sharing your experience. Great to know the model and speedy delivery hit the mark!

Classificada 5 em 5 estrelas

I nice easy purchase

I nice easy purchase and with a special offer the model was dispatched the same day and arrived very quickly.

5 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thanks for the lovely feedback. Great to hear everything was smooth and arrived quickly!

Classificada 5 em 5 estrelas

I purchased a brilliant air tag made…

I purchased a brilliant air tag made from a wonderful Dash8 ex Flybe. It’s a wonderful memento from many years of flying Flybe in most likely this aircraft to Germany, Netherlands, France and also all over Uk. It’s a great addition to any collection. Thanks a lot ! Aircraft model store delivered in full on time - great purchase!!

9 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

What a great story behind the tag - thanks for sharing it. Delighted it reached you safely and makes a nice addition to your collection!

Classificada 2 em 5 estrelas

Item is great but import costs to…

Item is great but import costs to Ireland are more than the item itself! Buyer's beware. I won't be purchasing from them again for this reason alone

4 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

We appreciate your comment and are sorry the import charges were higher than expected. These are set by Irish customs, but we are looking at potential options to help bring costs down going forward.

Classificada 4 em 5 estrelas

The product is very good

The product is very good, but considering I paid €33.90 in duties, plus shipping and handling, I don't think I'll buy from you again. Best regards, and thank you.

6 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thank you for your feedback. We’re glad you were happy with the product, and sorry the import costs were so high. Customs fees are handled externally, but we’re doing our best to find ways to make international shipping more cost-effective.

Classificada 2 em 5 estrelas

Disappointing

Very disappointing to receive another model where there were faults. I don't see how it is so difficult to send out a model in good order. This time the box had completely fallen apart - this must have been obvious when it was sent out and yet it was still sent. I have had a number of issues with broken models being received. They are always sorted out eventually but surely there needs to be internal checking before models are sent out which are not 100%. Very disappointing as I have bought a lot of models from them but have had numerous issues over the past year. Offering 10% off when you have paid out a lot of money and have a broken model really isn't sufficient.

1 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Really appreciate you flagging this, and we’re sorry for the frustration caused. We’re contacting you separately to collect your details and make sure this is fully resolved.

Classificada 2 em 5 estrelas

Lies about items being instock.

States items will be despatched within a timescale and does not meet this. They then make promises about monitoring an order and cancelling if not depatched wihin a certain time and then fail to carry out what they promised. Disapointing.

4 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Apologies for the frustration. Dispatch times vary based on whether the product is in stock or a pre/special order. We’ll send you a message shortly to gather your details so we can investigate your order for you.

Classificada 5 em 5 estrelas

Easy to order

Easy to order, quick service and delivery

28 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Great to hear, thank you! We’re glad the ordering and delivery went well.

Classificada 3 em 5 estrelas

The model is smaller than I expected…

The model is smaller than I expected but I can live with that. I also paid £8.50 for next day delivery but it took 2 days which would have been half the cost of next day.

4 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thanks for your review! Sorry the delivery delay let you down. We’ll send you a separate message to gather your order details so we can sort this out.

Classificada 1 em 5 estrelas

Compro un modelo a un determinado…

Compro un modelo a un determinado precio (más barato que otras tiendas).
Mi sorpresa es cuando me llega el aviso de entrega y me comunican que tengo que pagar a mayores casi otro tanto en tasas y pago de impuestos.En ningún momento en web se informa de ello.

4 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thank you for your feedback. Customs fees are applied by your country’s customs on arrival, which is why they aren’t included on our website. We know these charges can be unexpected, and we’re working on improving how this is communicated.

Classificada 5 em 5 estrelas

Great store very happy to help great…

Great store very happy to help great customer service
Had a problem with royal mail not showing tracking emailed the store and got a very nice and very quick response great shop with amazing staff will be buying from here again

1 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thank you! We’re glad you had a good experience, and we appreciate your support.

Classificada 1 em 5 estrelas

Beware of Tariffs/Fee

I bought a plane that was 50euro from Ireland, but then after a few days I had to pay 34euro tariff.
I know its not there fault directly but i should have been made know of this at the time of purchase. They should show this on their website.

1 de dezembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thanks for your comment. Import tariffs on international orders are set by the destination country’s customs, which is why they aren’t shown at checkout. We understand it can be unexpected, and we’re working on making this clearer on our site.

Classificada 5 em 5 estrelas

Helpful service and a wide choice of…

Helpful service and a wide choice of models.

26 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thanks for taking the time to leave a review. Great to hear you were happy with the service and the range of models. It means a lot to us!

Classificada 1 em 5 estrelas

No item delivered

Ordered an item over 16 days ago. Paid extortionate shipping for 48 hour delivery (cheapest option they had). I have emailed twice to ask where my goods are and I just keep getting fobbed off that it's "still in the warehouse". Am about to ask for refund or carry out a charge back request due to non delivery. Will not order again.

26 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thanks for sharing your feedback. I’m sorry your order hasn’t been dispatched yet. The warehouse is currently working through a large number of incoming deliveries and outgoing parcels, but delays like this shouldn’t happen. We’ll message you separately to confirm your details so we can check the order and sort this as soon as possible.

Classificada 5 em 5 estrelas

Delivery was super fast

Delivery was super fast! Order was packed properly and no damage to my items.

20 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

We appreciate your review. Delighted to know the packing and delivery were spot on!

Classificada 5 em 5 estrelas

I've been using AMS for a while and the…

I've been using AMS for a while and the model selection and quality is excellent. They come very well protected in the packaging. Hope to order some more soon.

14 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thank you for taking the time to leave a review. We’re glad you’ve been enjoying our models and the way they’re packed. Hope to serve you again soon!

Classificada 1 em 5 estrelas

Still waiting for my package

Still waiting for my package. Won’t be delivered until December the 13th at earliest without paying out for more postaged due to one item not available until the eleven. When the items bought on the November the 7th

25 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thank you for your review. I’m sorry to hear about the delay. If this is a pre-order item, we always show the estimated release date on the product page, although the timing is set by the manufacturer, so it can occasionally move. We’ll send you a separate message to check your order details so we can look into this properly for you.

Classificada 2 em 5 estrelas

My order was let down by Courier

Unfortunately you use Royal Mail for the delivery which was a nightmare re tracking information which was completely untrue( prove by CCTV)- obviously you have apologised and advised the issue has been reported to Royal Mail

21 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thank you for your review. Apologies again for the difficulties with Royal Mail’s tracking. We typically use Royal Mail for local orders, although we also offer alternative courier options. We’ll get in touch separately so we can check everything and move this forward for you.

Classificada 5 em 5 estrelas

Very nice

Very happy with the model, even more beautiful than the pictures. I won't hesitate to order other models from here :)

20 de novembro de 2025
Opinião espontânea
logótipo da Aircraft Model Store

Resposta da Aircraft Model Store

Thanks for your kind words. Delighted that the model looks even better in person. We truly appreciate your support and hope to see you back soon!

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais